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“Like stepping back in time” 5 of 5 bubbles
Review of The Ritz London

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The Ritz London
Ranked #26 of 1,086 Hotels in London
Certificate of Excellence
London, United Kingdom
Level Contributor
180 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Like stepping back in time”
5 of 5 bubbles Reviewed 5 January 2012

The rooms are gorgeous, the pillows are like giant marshmallows & the thread count on the sheets is worth the price. The decor is exquisite, & the service is excellent. Breakfast is expensive but was delicious, the tea was piping hot & fresh. The private membership club to house guests was like stepping into a Speakeasy & it's a life time membership, do anytime you find yourself in London then you are good to go. The only thing I will say is their cocktails in both the bar & the private lounge were bad. But the martinis aside, it is a magical hotel. Just remember to bring something smart to wear.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,293 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Perth
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

Out of all the hotels in the world this is the one I keep coming back to. It's expensive...but oh so worth it.

  • Stayed December 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rileys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 5 January 2012

I have had lunch and afternoon tea at the Ritz London many times and always said one day I will stay the night. As a special Xmas treat for my husband we spent the night and had dinner there a couple of nights after Xmas. We had a lovely time the hotel looked wonderful with the Xmas decorations, our room was lovely and we enjoyed our dinner. The staff from top man to maids is excellent. Breakfast was a little disapointing not a lot to pick from on our deal and it was a little cold. It's very expensive to stay but I'm glad to have made a wish come true.

Room Tip: Ask for a room with a good view we didn't and could only see other hotel buildings from the wind...
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
172 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 351 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

We had lunch at the Ritz as a treat for my mums 80th birthday....what can i say about this experience but FANTASTIC,the food was superb and as you can imagine the service was faultless...everyone should eat at the Ritz at least once in their life just to be able to say they had

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank londonsteve2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon, Pennsylvania
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

the Ritz London is a top notch hotel from our experience.... excellent location, beautiful and well maintained room.... really big for Europe..... good price for a 5 star hotel..... cons are the breakfast is in a most lovely dining room.... truly amazing.... but the food is not anything to get excited about..... the staff was kind and considerate...... but someone stole money from our room (we should have put it in the safe.... but beware..... ) ..... the internet service is 26lbs a day and it doesn't work very well at all....

however.... the most lovely time and experience inspite of the above complaints and we will definitely be back!.... thank you..... oh and regarding the spa.... it is a strange room upstairs.... not a real spa.... however, I received one of the best facials I have had in a very long time.... so it's worth going to if you don't need the steam room, etc... wish I could remember the facialist's name..... she was amazing....

  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank oztravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, Lancs
Level Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 1 January 2012

The service is very good - we enjoyed the experience of staying at the Ritz & I think for us that's what you pay for really, but it expensive for what you actually get room wise. There are no hospitality trays so we'd planned ahead and took our own kettle so we'd have adrink in the morning. You don't want to face room service first thing! The toiletries are Prince Charles for the Princes Trust, a nice touch.

The hotel has gone for a luxurious and elegant theme with deep carpets & chinz & gold. We saw the tea at the ritz every day as you walk through the tea area to get in and out of the hotel lift. We went into the Ritz Club downstairs and having run the gauntlet of the scary women at the reception we did manage to go in - as guests are entitled to- by filling in the application & showing photo ID. We payed a bit of black jack - minimum change is £400 though! The drinks in all the bars are high cost as expected around £20 a cocktail. They have strict jacket dress code & no trainers, We didn't eat in the hotel.

Get a pair of Louboutins on & you can really enjoy the whole experience,

Room Tip: I think they would try to meet any request as they are so helpful but expect to pay for it.
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Penelope015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rome italy
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 15 December 2011

I am currently staying here, and I have to say the service here is a huge let down. At this level of hotel, not to mention this price point, one would expect top notch service. I have written several hotel reviews over the years, and this is my first negative review. One example: they charge 26 pounds per day for WiFi. First off, what hotel still charges for WiFi in 2012 especially when the rooms are some of the most expensive in the world? We asked the hotel if they would waive the fee and they flatly refused. We told them that even the Dorchester has free WiFi and their response was that this has been their policy for years and they would not change it. We calmly told them that this policy would likely result in us not returning, and they said that was fine and their policy is fixed. Again, at this level of hotel, there should not be any "fixed" policy especially over such a simple issue. The Ritz supposedly prides itself on service, but we have had much more accomodating service at other high and mid-range hotels. Also, another small issue is that there are no drawers and few hangers. At another notel this would be fine, but this is The Ritz and we expected more.

  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank KathyRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz London

Property: The Ritz London
Address: 150 Piccadilly, London W1J 9BR, England
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#26 Luxury Hotel in London
#26 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton

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