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“WORDS ARE NOT ENOUGH”
5 of 5 bubbles Review of The Ritz London

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The Ritz London
Ranked #25 of 1,089 Hotels in London
Certificate of Excellence
North York Moors National Park, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“WORDS ARE NOT ENOUGH”
5 of 5 bubbles Reviewed 23 May 2013

I must write to tell you of our wonderful two night stay. I took my daughter for her 17 Birthday she was amazed and loved the ambiance of the place. The reception staff were welcoming and wished my daughter a happy birthday on our arrival. We were given a short tour of the Hotel and then shown to our room having been given an upgrade. It was amazing. We left and spent the afternoon at Harrods and upon our return to our room there was a Birthday cake and little top hat with sweets laid out on a tray with a hand written card with birthday wishes on. How lovely. We then went to a show in the evening returning around 11.p.m. Rang room service for hot chocolate it arrived within ten minutes with a smile, the hot chocolate was lovely. Next morning we had breakfast in the dining room. We were shown to our table, napkin swiftly laid across our knees and with a smile our order was taken. When the tea arrived it was poured for us, and as soon as our cups were empty refills were given and always with a smile.
We had plenty of hot water in our room. The beds were very comfortable, loved the old fashioned key for our room door and could leave it with the concierge when we went out, no worry about losing it. Retuned around 5.p.m. on Wednesday and the head concierge asked my daughter if she would like a half hour ride in the Ritz Rolls. (what a question). She sat in the Rolls looking like a queen and waving to everyone. To Winston our chauffeur THANK YOU. Afterwards had afternoon Tea at 7.30.p.m. Good time to have this as we were so busy during the day. The waiters made us feel very special, Absolutely stunning food, sandwiches, cakes to die for and the scones arrived warm and just melted in the mouth. The waiter took a photograph of us at the table, we took one of him. Had the same waiter right through. We asked if we could have the afternoon menu as a keep sake. Of course was the reply. They must of had a busy day but you would not of known. The pianist was lovely as the music played in the back ground. My daughter thought she was in heaven. Afterwards went to the Rivoli Bar for non alcoholic cocktail and a coffee for me the waiter took us back to sit in the long hall and brought our drinks to us such a nice end to the day. NOTHING was too much trouble. Had breakfast on our final morning. The breakfast at all times was of course excellent. I know the Ritz has relaxed dress rule for breakfast which I think is a good idea. BUT, to the gentleman who sat with his baseball cap on and refused to remove it I assume wanted to make a point. Silly man. Even my daughter thought him so rude.
To Benjamin, Assistant Manager I would like to say a huge Thank You. And to all the staff including the concierge gentleman for making our stay so special Thank You.
The only slight blip in our stay was just before we left waiting in the foyer to take a photo of the concierge reception area a rather overzealous member of staff who jumped on me telling me I could not take photographs inside the Ritz. Please don't be so mean. Photographs are the most important part of any special holiday. My daughter has been back to college and has done a short thesis of her stay using the photographs. This was a birthday treat but also part of her education on travel. Many of her peers will probably never have the opportunity of visiting the Ritz and loved all the photographs taken. So please don't stop guest from taking them.
TO ALL AT THE RITZ A VERY BIG THANK YOU GIVING US VERY SPECIAL MEMORIES WHICH WILL STAY WITH US FOR EVER.

Room Tip: Had the third floor which was fine. Was not disturbed at anytime.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mad2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 29 May 2013
Such a comprehensive review! And what a lovely treat you have been able to bestow upon your daughter - a time, I hope she will never forget. I completely appreciate all your kind comments and in response to the negative view on the reaction to the photography, I can only defend the action of the employee who questioned you, as that is part of the role - our security measures are there for your safety! Nonetheless, I do lament that this caused you discomfort but am heartened by your glowing feedback! I hope you will return and have a similarly wonderful stay. SB
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    5 of 5 bubbles
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  • Cleanliness
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Kent
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 May 2013

I booked this for my husbands 30th Birthday and it was everything I hoped it to be and more.
The cocktails were expensive in the Rivoli bar but it was expected.. i had a champagne Ritz 100 £20 and my husband a beer £9.50.. a glass of wine was £14.

The waiter took out drinsk tot he restaurant where we had our 3 coarse meal... it was lovely the service amazing and we had a great time.

Icing on the cake was the pianist who seemed to be happy that we appreciated and noticed him.. our reward? he played classiscs that we liked and even acccepted a special request via the butler :-)

So glad we went was worth the money... just wish I could afford to go more often

Room Tip: Im veggie and arranged ahead.. they brought out a special menu for me :-)
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  • Stayed May 2013, travelled as a couple
    • Value
    • Service
Helpful?
2 Thank karen1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level Contributor
299 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed 22 May 2013

After a trip to the threatre, we were hunting for a location to have a couple of pre-dinner cocktails; and right before our eyes the Ritz.

The doorman welcomed us, and pointed out the Rivoli Bar. All the bar staff were very friendly and welcoming. The cocktail menu had some interesting mixtures. Dazzling Gem and Duchess of Cambridge were superb.

The venue is Art Deco inspired, with gentle piano and harp notes floating through the air.

Go on, try some decadence!

  • Stayed May 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank RoutemasterCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farnborough Hants
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 May 2013 via mobile

I am amazed that once again there are bad reviews for the Ritz based on my experience. It would appear that there will always be a hard core of Trip Advisor reviewers who get a kick (or more likely are seeking a price reduction) out of complaining. It was my wife's 60th birthday and I had arranged to have tea at the Ritz. What she did not know was that I had booked in for the night as well. She was anticipating staying in an ordinary hotel in London so was bemused when we pulled up outside The Ritz with luggage being unpacked. The doorman asked if I was Mr Craske (which I am!) this was a pretty impressive start as it was an inspired guess on his part based on the list of booked in guests. The reception staff were very helpful and we received an upgrade to a stunning junior suite. The hall porter Louis brought. Our bags up and was exceptionally helpful. By this time I was in my wife's seriously good books!

The next morning breakfast was a delight. Brilliant service,lovely breakfast....great in fact

OK it was not exactly cheap but worth every penny for the experience. So to the managers who have to write somewhat grovelling responses to the moaners....take my advice and tell them to get royally stuffed

Stayed May 2013, travelled as a couple
Helpful?
2 Thank Ernestc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 22 May 2013
Excellent. I am very happy to read of your enjoyable stay and it seems that we have two happy customers who had a wonderful experience. I can understand why your wife was so delighted, as can I understand why you single out Louis for special mention. He has worked at The Ritz for several decades (does not look old enough?!), and is a consistent source of delight for many regular guests. Thank you for your very kind feedback and I hope you will return again in the future. SB
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australia
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 20 May 2013

Checking in got us off to a bad impression with reception staff interupting each other and seemed more interested in
checking in someone staying in a suite!! We had the Breakfast and Dinner package. You needed to have eaten before
going to Dinner as the portions were so small.
Our room wash basin did not have hot water and the shower over the bath was very difficult to get in and out off.
They phone your room on check out time (probably to make sure you are packed and ready to leave) said the porter
would be up to collect our luggage which never happened. After waiting some time we took them downstairs ourselves
and put the bags in storage. On our return the luggage could not be found. very annoying as we had a train to catch.
The two "key men" were very pompous and full of their own importance but the porter getting cabs outside was a
delightful man. All in all rather disappointing and certainly not we expected from The Ritz Hotel. Bed seemed very old
and worn you fell into the middle.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank katrinawehipeihana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 29 May 2013
I am most disappointed to read that your experience at The Ritz was not as it should have been. I would like to explore this further and remedy the situation to your satisfaction. I would be most grateful if you would email execoffice@theritzlondon.com at your convenience. My apologies that your were left feeling less than delighted. SB
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Aberystwyth, United Kingdom
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 May 2013

I have stayed here on several occasions and have enjoyed my stay every time, if you are going to stay here you may as well pay for the full experience, make sure you get a good room! We love it every time, the opulence, the luxury, it lives up to expectation. One problem was, when dining at the Ritz restaurant the last time, we were only offered Ritz branded Champagne from the usually plentiful wine trolley and at the end when we ordered our cheese course we were only offered a stark selection of cheeses, not of our choosing, with three water crackers each and some condiments. Usually, the cheese selection, came around on a beautiful trolley and we could pick our preference, along with a choice of crackers or biscuits and a selection of grapes, dates and chutney's to go with our choice, followed with a selection of port's - Please restore these thing's if you have not already, as it makes all the difference in the world the experience, especially when spending £500 odd on a meal for three. I always look forward to returning the opulence of the Ritz and splurging on treat's for me and my husband. The staff are professional and personable and they assist at evey point that they can. I would highly recommend this hotel! Make sure you do it right when you visit, memories are made of these moment's and the Ritz surely lives up to the dream.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lilmisskaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 May 2013

My husband surprised me on our wedding anniversary, with a night at the Ritz in London. I was of course expecting to be delighted with our stay, which I was, but I was even more surprised when Maria at reception took us up to our room and we discovered that they had upgraded us. We had the most divine rooms overlooking St James' Park, on the first floor of the hotel and were absolutely touched and delighted that even somewhere like the Ritz, which surely doesn't need to curry favour with anyone, thought to surprise us like this.

Our stay was a treat from start to finish and I would totally encourage anyone reading this and thinking of doing the same on their anniversary!

  • Stayed May 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suffolksista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 22 May 2013
Although we cannot always guarantee an upgrade, when we are notified of a special occasion and there is availability, it is as much our pleasure to deliver the surprise, as I am sure it is to be on the receiving end of it. I am delighted to learn that we were able to thrill you in this way and that your stay was a success. Until the next time. SB
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Additional Information about The Ritz London

Property: The Ritz London
Address: 150 Piccadilly, London W1J 9BR, England
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#25 Luxury Hotel in London
#26 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Michelin-starred Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton

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