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“Putting on the style”
Review of The Ritz London

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The Ritz London
Ranked #26 of 1,063 Hotels in London
Certificate of Excellence
Taunton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Putting on the style”
Reviewed 2 March 2014

Stayed at the Ritz for 3 nights in single room (King Room). Main rooms all beautiful as expected, plenty of staff waiting to help. Atmosphere refined. Rivoli bar has intimate areas to allow quiet talking with companions. Breakfast food and service was tip top.

Room was even larger than expected, very smart with champagne, fruit and chocolates and a lovely rose and other plants provided. All room conveniences provided although I did not find an ironing board or iron.

Efficient booking in and payment service, with no waiting

On the downside, room was not quite ready on time. Several bathroom floor tiles were cracked, and the grouting had turned brown. The grouting on the wall tiles was poorly finished around the toilet area. The toilet seat did not fit the bowl properly. The only shower was in the bath and the water temperature changed significantly while I was under it (pretty annoying). The TV battery for the remote control did not work (I would have thought the Ritz would have a check list before guests arrive). Battery was changed quickly though.

Room Tip: Make sure you ask for a room with a separate shower if you want one
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  • Stayed February 2014, travelled solo
    • Value
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Helpful?
Thank terry d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 19 March 2014
Thank you for your comments, both positive and negative. I am of course disappointed to read that there were maintenance issues, and if you would care to contact me or our Reservations department to let us know what room you stayed, I will personally ensure that the points you raise are attended to. As you have probably read before, the hotel is in a constant cycle of renovation and repair and I am sorry that your room was not up to our usual high standards. SB
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Cardiff UK
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 March 2014

This is an excellent hotel which looks fantastic and does what it does very well, staff helpful and friendly. Completely lives up to its name. Rivoli bar excellent. The Club underneath, which you can use as a guest, is a very interesting find, membership is free to residents. Dining is available all hours in the club, and the food in the Rivoli bar is very good too. Very good choice of champagnes. I don't think the Ritz can easily be bettered, maybe because it really is in a class of its own, other hotels don't do things this way anymore, they have all fallen prey to modernization and, ok, they often do it very well, but the Ritz feels like it has never changed and you somehow feel transported back to a golden age.

  • Stayed February 2014, travelled on business
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Helpful?
Thank GarethCardiffUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 7 March 2014
You are indeed correct, we are a traditional hotel with no pretentions to modernise - there are hotels which can do that much more effectively. I am grateful for your comments and of course delighted that our old world charm still works its magic. SB
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Cumbria
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 1 March 2014

We stayed at the Ritz on 22nd February for my partners birthday. We booked the dining package which was tremendous value. On arrival we were upgraded to a junior suite. As we were being shown the suite a birthday cake arrived for my partner - what a wonderful gesture. The room was fabulously spacious and as you'd expect spotlessly clean.

We enjoyed champagne and cocktails in the bar before dinner and as always the service was excellent. Dinner was served in the Ritz Restaurant which was amazing! From the bread through to the chocolate soufflé everything was faultless and delicious. The singer and the band were excellent too - just right for the setting and wonderful background music. The dancers in the interval were incredible. The memories of that evening will stay with me for ever.

The following morning we enjoyed a lovely breakfast in the restaurant with more delicious food and wonderful service. Again everything was perfect!

If you are looking for lovely surroundings, great food, nice wines and the best customer service in the world - then the Ritz is the place for you. I can highly recommend it. It was a special treat for us and we are already planning our next visit - hopefully in December so we can enjoy the Christmas Decorations. There is only one word to describe the Ritz ....perfection!

Room Tip: All the rooms are magnificent!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank lCumbrialor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 7 March 2014
Perfection is our aim, and I am delighted that we scored high with you. I hope that you will return again in December, in fact, we have agreed this week that the Christmas decorations will go up on 21st November this year - and I have no doubt they will be spectacular. The Ritz is magical at Christmas time and I hope you will experience it for yourselves. SB
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Lewes, United Kingdom
Level Contributor
124 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 February 2014 via mobile

I took my friend as a surprise for her 50th birthday! The Ritz made it very special. We had champagne in our room on arrival. They brought a cake with a candle and matches to our room! We called reception and porters for a couple of things and received excellent prompt service. Staff were extremely courteous and helpful at all times. We had afternoon tea which was beautiful. We sat and people watched and loved every minute of it. We were very sorry to leave. Pure opulence!

Stayed February 2014, travelled with friends
Helpful?
1 Thank WARBENN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 7 March 2014
And what a lovely friend you must be! Such a very kind gift to give and it is most heartening to learn that you had an enjoyable stay. Thank you for choosing The Ritz, I hope you will return another time. SB
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Cheshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 February 2014

My daughter son and his wife and my mum purchased my husband and I an evening meal at the Ritz plus an over night stay.
The whole experience was just fabulous we were up graded to a superior deluxe room at no extra charge the staff are so helpful and lots of them who see to your every need,
Anyone not enjoying their stay I am amazed .

Our evening meal was a set menu but we were able to choose off the a la carte , we had cocktails in the bar before our meals and this was also a new experience to watch the bar man prepare the cocktails .

I have visited a lot of very good hotels over the years but I have to say this will be one in my memory.

Thank you to my lovely children and my lovely mother who also put in the kitty

  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 7 March 2014
It would seem that you have a lovely family and they have very good taste! It is as it should be that you enjoyed your stay so much and I am sure very rewarding for those who contributed to this treat that it lived up to expectations. Thank you for the kind feedback. SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 February 2014

Pure Perfection.. One of the most delicate, tranquil, flamboyant, unique, magnificent, luxurious places I have ever been.. It is a must see.. I was there with my friends for drinks in the bar and enjoyed every minute of it..

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
2 Thank _Baya_1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selsey, United Kingdom
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 25 February 2014

It is interesting how some people appear to get poor treatment and as a result give poor reviews. Why is this, is it may be the individuals have unrealistic expectations or is it that the place they are reviewing decide to pick on them? Anyway, based on my limited experience of The Ritz, I cannot see how anyone could give anything other than a 5 star review. Okay, it costs a fortune but you know that from the start and that's part of what makes it so special.

My experience started with the doorman addressing me by name even though we hadn't checked in. He took our luggage and a second person escorted us to the reception where we had been upgraded from our booked King room to a suite. What a start! We had room 106 which is in the corner of the building just over the reception area. The room furniture was not at all tatty but was exactly what one would expect from the hotel, clean, opulent and without a scratch in sight. The staff who showed us the room did not hang around for a tip, quickly leaving and allowing us to settle in.

We had booked lunch on the first day and visited the main restaurant. The staff were excellent, happy to describe the menu choices and make recommendations. We selected the 3 course lunch at £49 which was excellent value.

Our only other visit to the restaurant was for breakfast each day. We had selected an inclusive tariff which gives a saving on the regular full English price of £36. Food quality was as expected and again the staff were brilliant.

So, don't be put off by any bad reviews. A stay at The Ritz is something that should be on everyone's bucket list. We will remember ours with pleasure and hope to one day be able to stay again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NoLeakHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 7 March 2014
Perfection is our aim, and I am thrilled that we achieved it with you. Thank you very much for you kind appreciation of the huge teamwork involved in making every guest feel valued and welcome. SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz London

Property: The Ritz London
Address: 150 Piccadilly, London W1J 9BR, England
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#26 Business Hotel in London
#26 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Michelin-starred Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton

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