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“Good Hotel” 5 of 5 bubbles
Review of The Ritz London

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The Ritz London
Ranked #26 of 1,089 Hotels in London
Certificate of Excellence
Yorkshire
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Good Hotel”
5 of 5 bubbles Reviewed 11 May 2014

Stayed a lot at this place in various different room types. The public rooms are really nice - very palatial and grand. The Bedrooms are a bit dated and old fashioned - like sleeping in a dolls house - not my taste really but still a good hotel in a great area.

Room Tip: There isn't really a great deal of difference between the rooms - they are all more or less simi...
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MATTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 19 May 2014
Thank you for your no frills comments. I hope you will continue to come back for more of the same! SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,296 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Knutsford, United Kingdom
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 8 May 2014 via mobile

I treated my husband to a night at the Ritz as he has always wanted to stay! The arrival and check in were fantastic, we were upgraded to a suite to my delight and the lovely receptionist was very welcoming and showed me around which was much appreciated. Unfortunately my husband's train journey was delayed by two hours which meant he didn't arrived until much later than anticipated. Not wishing to waste a moment we went for a cocktail in The Rivoli Bar and asked about dining in the restaurant. The staff were very helpful and accommodating and informed us that they could fit us in which we were delighted about. After our cocktails we strolled down to the restaurant where the greeting was not friendly or welcoming, the girl with the long dark hair, was very abrupt, actually quite rude and made us feel like we were a major inconvenience!!! This made us both very feel uncomfortable. The restaurant itself was very beautiful, the waiters pleasant, however the service was so slow (is this normal?) we ordered lobster and advised it came with a fennel sauce (not mentioned on the menu description which actually said ginger and lime) I asked for no sauce as I'm not fond of fennel. We were advised that the meal would take 40 minutes to prepare which was fine, however when it arrived it was so disappointing, the lobster was overcooked and reeked of fennel! I honestly wished I'd complained but trying to find a waiter at this time of the night proved tricky ..... they all seemed to have vanished! After all the reviews I've read about the food at The Ritz I can honestly say I've never been so disappointed with a meal! We returned to the Rivoli Bar for another cocktail and again the welcome was great and all together a much more pleasant experience than dining in the restaurant. I have waited a week to write this post as I filled in the Ritz Hotel survey which they emailed to me following our stay, and in which I mentioned our poor experience in the restaurant, but to date no one has contacted me to apologise. I feel bitterly disappointed as our stay at The Ritz was a huge treat and expense for us and the experience was not what we had anticipated at all.

Stayed April 2014, travelled as a couple
Helpful?
7 Thank kiwigirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 19 May 2014
What a pity that you were disappointed with the welcome, food and service in the Restaurant. I am honestly surprised that all three elements of the experience in the dining room fell short of what you were expecting. As you might imagine, with the hundreds of people eating in the hotel every day - and each table receiving a questionnaire afterwards - we can only respond to a random selection. I am sorry that yours was not one that was picked up. Should you visit again in the future, kindly mention this experience at the time of booking and I will personally ensure you are looked after. SB
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Christchurch, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

The company I work with had a 12 month incentive in place for their top sales consultants - I had the pleasure of qualifying for this trip which included a 5 night stay at the Ritz. The accommodation, service, opulence of the Ritz made our stay a memorable one.

The staff are exceptional in all that they do to make your stay exceptional. From the moment you arrive and are greeted by the doormen, through to reception and then housekeeping staff with the care of you and your room. On our last night we had fine dining dinner at the Ritz and listen to the best pianist in town! Beautiful ambiance, quality and luxury - if you're looking for an 'experience' in your accommodation you will find it at the Ritz.

Room Tip: The en suites vary in size so if you're a real 'bathroom' sort of girl, you might want t...
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  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 19 May 2014
What a lovely trip to have won. Well done! It is somewhat of a relief to learn that you enjoyed yourself having travelled from the other side of the world and I hope that your memories of The Ritz and of London will stay with you for a long time. SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

For a recent birthday our daughters gave my wife a gift of afternoon tea at the Ritz, London.
What a superb gift, we celebrated by also staying the night in a lovely suite and attending a show.
Add first class rail travel from Manchester ( really cheap if you book in advance) a couple of hours shopping, and you create a very memorable occasion.
Rail travel, on time and very comfortable, afternoon tea, delicious food, any kind of tea from around the world, staff and service impeccable and courteous from check in to check out, hotel room elegant, and well appointed, a real taste of the "high life" in London and worth every penny.
The award winning show,The Book of Mormon is outrageous with content and language which is not for the faint hearted, but non the less entertaining. A wonderful birthday.

Room Tip: I am sure they are all excellent.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stuart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

My husband and I treated ourselves to afternoon tea at the Ritz for our wedding anniversary last month. We have been a couple of times before and it is worth every penny to experience a little luxury!
The Palm Court is just beautiful - ornate with a lot of gilt going on but tasteful. The tea itself is divine - fresh sandwiches, melt-in-the-mouth scones and dainty pastries abound. Delicate china, silver teapots - a piano playing softly in the background - heavenly.
The best part of the experience is the staff! The waiters are just charming - polite & friendly - nothing is too much trouble. I hope the management values them as much as they deserve.
All in all - an experience to treat yourselves to at least once in a lifetime

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dtolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

We dined here on Friday 28th and were looking forward to a great experience.
Sadly, it got off to a very shaky start, when the tall dark haired lady who was checking people into the restaurant was very cool and unwelcoming. We had never had such a cool greeting before. But thankfully this changed when we went inside, and were greeted very warmly by the head waiter.
The decor an ambiance were just perfect and the service at the start was just what you might expect. As for the food, simply the best we have ever had.
Service did in fact drop off badly towards the end, with the waiter who was bringing our deserts doing a big swerve away from out table when he noticed the cutlery was not in place. This also happened to the table next to us. Then , trying to get a waiter to take the payment for our meal took so long, it was just annoying, to the point where I took my card away and paid in cash, and left it on the table so we could leave.
But overall a great experience ans we would love to go back.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank spikeyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

Just spent a fabulous day a night at the Ritz to celebrate our 20 wedding anniversary and loved the experience. There is still an old world charm about the Ritz, from the afternoon tea to the splendid dinner with entertainment. The staff are courteous and helpful and the room was delightful compared to other London hotels. Don't get me wrong we don't stay in this type of accommodation as a rule when we visit London but for a special celebration it was perfect.

We went for a package which included a four course dinner with entertainment of a live band and a demonstration of Latin dancing , plus bed and breakfast. We then tarted ourselves to the afternoon tea all of which was amazing. Down side was the cost of drinks, it's not cheap but we went with it as it is after all the Ritz £83 for a lower end red!

Dressing up is all part of it and overall it was a brilliant experience.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank loopylou49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, 19 May 2014
Thank you. It sounds like you had a lovely time and I hope you will return again in the future. SB
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz London

Property: The Ritz London
Address: 150 Piccadilly, London W1J 9BR, England
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#26 Luxury Hotel in London
#26 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton

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