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“Fantastic”
Review of The Ritz London

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The Ritz London
Ranked #26 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 3 January 2010

The staff is excellent....a little rude before they knew we were guests but...the service is amazing and the location is unvelievable.

Stayed: December 2007, travelled as a couple
1  Thank RoccoDiCardielli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,130 - 3,136 of 3,630 reviews

Reviewed 31 December 2009

We arrived for a 1 night stay, we were greeted by a receptionist (very friendly) but who didnt speak great English - this caused a problem as the receptionist didnt understand that the room had been paid for via last minute and so proceeded to charge room and extras to my boyfriends card. Admittedly, it was only for authorisation but it caused an unnecessary fuss that we had to sort through other receptionists.

We were shown to our room by the receptionist but were made to feel a bit like we werent good enough to stay at the hotel - lecture on dress code etc.....we looked smart but are a young couple, wonder if an 'older' couple would have been told such things?

The room was nice but not as slick as we had expected.......call us unrealistic but we expected perfection but our bathroom at home has cleaner tiles and bath. It was only little things but like I say we expected perfection. The room had nice decor and had the 'feel' we were expecting of the Ritz and was nice and warm and cosy.

We went out for a walk but when we came back we went to go straight to our room (basically we hadnt checked our key in when we left - quite an important bit of info that the receptionist hadnt told us during the dress code lecture! Anyway, we were VERY RUDELY asked where we were going by a staff memeber in the lobby. We said our room number and he proceeded to check our names on a list, even when he realised we were telling the truth that we were guests he just grunted and looked away......no politeness, no door opening, no smile - just a grunt! I felt so humiliated that we were questioned as to if we should be at the hotel. It was a real down point to the stay.

The hotels public areas are beautiful but it seems guests and some of those having afternoon tea go to be seen which doesnt make for a particularly friendly atmosphere. The staff are quick to judge guests by age etc and are pretty flippant. The turn down service was nice and we tried to enjoy our stay as best as possible but Im pretty sure we wouldnt stay there again.

  • Stayed: December 2009, travelled as a couple
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4  Thank Tinakins09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2009

Our room was very nice and beautifully decorated. We stayed 4 nights and it was my birthday on the day we arrived and the Ritz had put champagne in the room and a little cake and that was lovely. But we also got some strange treatment in that we asked if we could have a later check-out (not really expecting it because the hotel seemed quite busy) and were told we could have a one hour extension, then got a call at 11.45pm (yes, at night) to say that we couldn't have the extra hour. Very odd to call so late when they could have told us the next morning. We also needed to book our seats on BA and asked if we could use the business centre (meant to be open 24 hours?) computer. No. We had to hire a laptop for $30 or $40AUD and used it for maybe one hour and then had to have the boarding passes emailed to reception at the Ritz, and when we checked if they had them they didn't, but when we checked again they'd been put in the junk folder and they told us so, which was just not professional and the way they handled it was quite insulting. The dining room is spectacular and we enjoyed our dinner there both nights, and we also liked the room service. Breakfast was ordinary. The ladies in the beauty/hair salon were pleasant and thoughtful. If you're the type who gets offended at being asked if you're a guest each time you re-enter the hotel, then don't stay here. We would just have our card handy to show the doormen when we returned. If you aren't the type to dress up each day then don't stay here because there is a dress code and it was great to see all the beautiful clothes, shoes, bags and hairdos, but if you're on a tour then it's difficult to have enough appropriate clothing. We can't rave about the Ritz, but it was an experience we wanted and we get a bit of a buzz to think that we've stayed at such a famous hotel.

  • Stayed: September 2009, travelled as a couple
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3  Thank carrieck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2009

The room was very beautiful, classic furniture, but the cleanliness wasn't what expected from "ritz" standard.
Service careless, pointing fingers at costumers not elegant.
But the breakfast was great it is absolutely worth coming there just for it, the restaurant was in gorgeous rococo room, egg benedict delicious !!!

  • Stayed: March 2008, travelled on business
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2  Thank Ewa2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2009

Cancelled booking twice , due to Fathers fatal stroke , but charged anyway!
I was asked to supply e-mail address so they could verify my cancelation . I did this but now they refuse to reply.
You can probably book last minute if you must stay here but save your money and don't book ahead.
Lyndalle

Stayed: October 2009, travelled solo
14  Thank lyndalle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2009

Stayed at the Ritz while traveling with my wife for our Christmas vacation. We spent a week at Claridges and decided to extend our trip and try a different hotel. This was our first time at the Ritz and we throughly enjoyed our stay. Our room was spacious, well kept, provided huge amounts of closet space, and the bed was extremely comfortable. The bathroom was a well laid out marble clad affair typical of 5 star hotels with an enormous deep soaking tub and separate shower. The hotel's location is hard to beat - you are at the bottom of Bond St and within walking distance of just about every major sight in London. There is a tube station located less than 1 block from the hotel.
In short, the hotel is the epitome of old world elegance you can find in few other places. Many older grand hotels have pictures on the website that make the common areas look amazing but in reality they are tired and have been subjected to renovations of varying quality. The common areas of the Ritz live up to the hype and then some. They didn't spare anything when they renovated the place. The dress code (which requires a tie at dinner and in the bar in the evenings) contributes to the general old world ambience of the place. Frankly it was rather refreshing to see people dressing up for dinner/drinks especially given the general splendor of the common areas. The dining room is truly one of the most grand (and well done--not to big, not to small) hotel dining rooms I have been in. I wasn't wearing a tie when we checked in the hotel (or when my wife and I entered/exited the hotel during the day) and didn't feel, nor did the hotel make me feel, the least bit awkward. I did wear a coat and tie to dinner because (like many nice restaurants) the hotel requires it (since when is this unusual or onerous?). I found the service very personal and not the least bit snobby or condescending. For example, during afternoon tea our waiter provided us with an extra plate sandwiches/tea cakes to take to the room when my wife told the waiter how much she enjoyed them. The hotel also obtained dinner reservations at the times and places we asked for (something other hotels seem to have a hard time doing). They also got us on guest lists for several of the bars in the surrounding area so we avoided any wait for a table. In short they did what they were supposed to: make our stay enjoyable. The cons: I thought tea here, while wonderful, wasn't any better than other places in London (the Lanesborough, Claridges, etc.). So if you don't get a reservation (I couldn't until I stayed at the hotel) there are plenty of other equally good options. The bar isn't a see and be seen type of place (as the bar at Claridges appears to be) but that was fine with us. If you are looking for a hip bar scene this isn't the place. It was, however, a nice place to get a well made drink after a long day of seeing the city--never had to wait for a table and the service was great. Frankly we got exactly what we expected from the hotel--gorgeous grand common areas in which to eat and drink, a quiet bar that makes good drinks, a well appointed room, and exceptional service.

  • Stayed: January 2009, travelled as a couple
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5  Thank captainstuubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2009

We have been lucky enough to stay at the Ritz on several occasions and have always found we leave wishing we were staying longer. The purpose of our recent stay was for my birthday and when we arrived at our suite they had left a cake and card wishing me a happy birthday - what a lovely gesture!
The staff are always friendly and helpful and always go out of their way to help in any way they can.
We will be returning to the Ritz soon for a short break and we are really looking forward to it!

  • Stayed: November 2009, travelled as a couple
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1  Thank DENTISTEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz London

Address: 150 Piccadilly, London W1J 9BR, England
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#26 Business Hotel in London
#26 Luxury Hotel in London
Price Range: £412 - £894 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Michelin-starred Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton

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