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Reviewed 25 June 2018 via mobile

Enjoyed the afternoon tea on 29 May 2018 and it was an amazing experience and a very elegant affair. The Palm Court was so nicely decorated .There is an pianist playing and our time slot given was at 7.30 pm and for 2 hours seating. Imagine the other time slots were all fully booked months ahead. All guest were dressed up and the pastry assortments though not extensive but are very tasty.The scones both types which is plain and with raisins are really nice and served with jam. Once you have finished your sandwiches and pastries, the waiters will refilled it. The loose tea leaves are very good and so smooth. You have close to 20 varieties to chose from their tea menu.If you have the money and time to spend, this should be on your list when you next visit London and you will surely not regret.

Stayed: May 2018, travelled with family
Thank HCTAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sal_General_Manager, General Manager at The Ritz London, responded to this reviewResponded 1 August 2018

Dear HCTAY,

Thank you for your kind words regarding your recent visit to The Palm Court. I am very pleased to hear that your experience was truly 5 star and that it was met with the very high standards which we so pride ourselves upon.

I look forward to welcoming you back to The Ritz again soon.

Best wishes
Sal

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Reviewed 24 June 2018 via mobile

Cannot fault anything. The service, food, tea, champagne and atmosphere was amazing. They even had a pianist playing charming songs whilst having the afternoon tea. £57 per person but totally worth it. Book a table online to avoid waiting.

Stayed: June 2018, travelled with family
Thank ashe006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sal_General_Manager, General Manager at The Ritz London, responded to this reviewResponded 1 August 2018

Dear Ashe006,

Thank you for taking the time to share your review following your recent visit to The Palm Court. I am so very pleased to hear that your afternoon with us lived up to the very high expectations upon which the hotel prides itself on.

We hope to have the pleasure of welcoming you back again in the near future.

Best wishes
Sal

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Reviewed 24 June 2018

We stayed one night to attend a function close by. The Ritz will price match any hotel booking site and add extras so always worth calling their reservations line rather than going online.

The rooms are immaculate, you cannot hear any road noise, the attention superb (although room service not that fast) - and the dining room must be one of the most impressive places to have breakfast. The location next to Green Park is unbeatable. Our only gripe was that there was insufficient toiletries and only one each of the various wine glasses in the room (they said this was a mistake), plus the old bathroom design leaves little space for your washbag !

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Service
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sal_General_Manager, General Manager at The Ritz London, responded to this reviewResponded 31 July 2018

Dear Baidun,

Thank you for your very kind words following your recent stay with us. I have certainly noted your feedback and please do accept my sincerest apologies for the mistake with the glass wear.

We look forward to welcoming you back again, hopefully in the not so distant future.

Best wishes
Sal

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Reviewed 23 June 2018 via mobile

Yes it is expensive but it’s worth every penny to sit in the palm court and enjoy afternoon tea. The food was excellent and you could basically have as many sandwiches, scones and cakes as you wanted and the same went for tea.
The service was impeccable as you would expect and the setting was lovely. Very special place to celebrate a special occasion.
I loved it.

Stayed: June 2018, travelled with family
Thank susieJ52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sal_General_Manager, General Manager at The Ritz London, responded to this reviewResponded 31 July 2018

Dear SusieJ52,

Thank you for writing a review on Tripadvisor following your recent Afternonn Tea experience here with us at The Ritz.
I am so very pleased to hear that your visit with us lived up to the very high expectations upon which the hotel prides itself on.

I look forward to welcoming you back to The Ritz again soon.

Best wishes
Sal

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Reviewed 23 June 2018 via mobile

Quite simply the best hotel I have stayed at. Service, food, drinks, atmosphere all deservedly five star. Don't miss the basement bar/casino exclusively for residents or members.

Birthday surprise including afternoon tea which was unlimited sandwiches and cake served in splendour.

Stayed: May 2018, travelled as a couple
Thank Abi359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sal_General_Manager, General Manager at The Ritz London, responded to this reviewResponded 31 July 2018

Dear Abi359,

Thank you for your very kind words following your stay with us to celebrate your birthday. I am delighted that you had such a wonderful experience here at Ritz and we look forward to welcoming you here again soon.

Best wishes
Sal

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