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“do not stay at the Ritz”
Review of The Ritz London

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The Ritz London
Ranked #30 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 9 December 2010

I booked 2 double for 3 days at the Ritz through Amex Platinum and would have been entitled to room upgrades. Like all bad hotels , the Ritz did not honor the promise to Amex. One of the rooms was only ready by 4 p.m. . Our room was cold we had to ask for an extra radiator. Not only did nobody at the Ritz remember our names, my daughters were treated like prostitutes when they came home to the hotel after their graduation ball! just because after 2 days we were still not identified as guests staying at the hotel!
when we checked out we were in for a big surprise.Our bill had more than 300 pounds of unjustified charges on it. Room service on the morning we checked in (how can I consume breakfast when checking in at 1p.m.?) A local phone call of 10 minutes cost 33 pounds, Under no circumstances would I stay at this hotel ever again.

  • Stayed: November 2010, travelled with family
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26  Thank brausimausi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,080 - 3,086 of 3,631 reviews

Reviewed 28 November 2010

OMG, there are no words to describe a visit to the Ritz but I'll try. They say there are two members of staff to every visitor and it shows. We were staying in a junior suite. We were shown to the suite and given a tour of the room and amenities. The room was opulant and even had a photo to show Sophie Loren had stayed there in the 60's which somehow just added to the charm of the chandeliers and golden furniture. The bed was so comfortable and breakfast ended up taking an hour, as they just kept asking if you wanted more food and what's a girl to do!! The staff couldn't do enough for you, from the doorman upwards. I would recommend saving your pennies and having at least one night in your life in this fantastic hotel. On a practical note, if your staying at the hotel you can attend the afternoon tea but if not you have to book 3 months in advance, they have about 6 sittings starting at 10.30am. No jeans are allowed except to breakfast, we saw someone being turned away for wearing jeans.

  • Stayed: November 2010, travelled as a couple
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2  Thank dreamydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2010

another great stay there, value is not great and some people don't like it because of what it stands for, however, most find it simply a lovely place !!!!
everybody in the world should come and see London and if possible do what we did, stay 5 nights in another hotel and then the last in the ritz, this way you get to see London in comfort, and stay 2 hotels without paying the costs of staying at the ritz for all of your stay !!!!! Why not??!
a must do or at least go for tea !!!!!

  • Stayed: September 2010, travelled with friends
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Thank freed40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2010

End September, having booked weeks in advance and with the memory of a luscious tea five years ago, I treated a friend to Tea at the Ritz. The scones and cakes were delicious but the sandwiches were bland and tasteless served in many cases on plain white bread. I was not even sure of what the ingredients were in some cases. Perhaps this was because we were at the last sitting and they had run out of the nicest ingredients and bread ? I would have thought that there should be at least a choice of white or brown bread. I never eat white bread as it is so tasteless.

  • Stayed: September 2010, travelled with friends
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1  Thank clrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2010

This was my umpteenth trip to The Ritz and once again I can say I wasn't dissappointed.
Yes,it is stuffy and pretentious however that is all part of staying in the Ritz. I have stayed in varying arrays of accomodation here and the service has always been excellent, however from reading other reviews I will say that on occassion when staying in the Berkeley Suite (floor 7 - lift past Rivoli) you get very little hassle when walking through the lobby in your jeans and I could not honestly say this when staying in lesser acc.
Afternoon Tea in the Palm Court is a must tho must be booked well in advance as it is always oversubscribed, you can have T in the Rivoli bar if it is but it isnt the same.
Make sure you register for THE RITZ CLUB (casino) as you will remain a member for life.
This Hotel is best for older couples to fully appreciate the grandeur and is a must for a once in a lifetime experience.

  • Stayed: November 2009, travelled as a couple
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1  Thank BOODUNDEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2010

booking a grand european tour ---the ritz london was an early choice; and the default for london. boy what a mistake.. having stayed there seven (7) times in the past five years.

from a non stop talking chauffeur (@ 350 usd for transfer from railstation ) to a room slightly larger than a closet; at 600 usd a night; to a room made up as a single--- when had informed them it was our 25th wedding anniversary... this hotel no longer lives up to its previous reputation... lousy service , and run down fittings;even rotten fruit ---well worth a miss.
one bright spot ; michael the long term concierge is still professional courteous, and
"one of the old school"---unfortunately michael cannot carry the rest of the hotel alone

literally walked into the ritz paris; and was well taken care of--- here where i was an old returning guest ;whose spent tens of thousands of dollars... seemed to be a leper.

  • Stayed: September 2010, travelled as a couple
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23  Thank laoban173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2010

..Over the top on poshness, but that is what staying at the Ritz is all about.
My significant other surprised me with a mystery trip - which was staying at the Ritz and going to see The Mousetrap. It was lovely, although I wish I had known we were staying there as you have to be "properly dressed"...we had to have breakfast in our bedroom as we both wore jeans :( (!!)

  • Stayed: February 2010, travelled as a couple
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Thank twinkle_toes65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz London

Address: 150 Piccadilly, London W1J 9BR, England
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#26 Business Hotel in London
#30 Luxury Hotel in London
Price Range: £413 - £894 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Michelin-starred Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton

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