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“A very welcoming stay in Mayfair”

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The Athenaeum Hotel & Residences
Ranked #137 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 21 June 2012

We really enjoyed our nine day stay at the Athenaeum, extending our stay twice. We stayed as a couple and an eight year old child.

The hotel is positioned very well in Mayfair: On Piccadilly, across the road from Green Park, near Green Park station (which has three major tube lines running through it, Victoria, Pidcadilly and Jubilee that have ready access to major destinations), just down the road from the Ritz, Bond Street, a walk to Harrods, Buckingham Palace, Pall Mall, a bit longer walk to Oxford Street and Covent Garden. You won't get a better area to base yourself for touristing in London.

The Athenaeum is a luxury five star hotel, but not necessarily one of the top traditional English style luxury hotel like Claridges or the Savoy. The common rooms were not particularly grand, were rather more small and intimate, and were not of a historical period. However, this was reflected in the room rate which is very good value for a London hotel at this level of luxury and service.

The rooms have been renovated in the last few years into a stylish modern English classical look. They were light and our room (one level up from standard, perhaps a deluxe king) was spacious. The beds were exceptionally comfortable and my son's temporary bed had a very thick mattress and sturdy base. The room was quiet, with thick curtains to ensure a long sleep if necessary. The decor was attractive and comfy, with mirrors lining the walls in the bathroom, behind the bed and on the cupboard doors. I loved the large magnified makeup/shaving mirror in the bathroom. Also, the heated towel racks, quality fittings, and yes a rubber non slip mat in the bath (you don't have to use it, but after my son suffering a fall in the bath in another hotel on our trip, I was grateful for this sensible addition). The room was adequately lit with overhead lights as well as lamps (unlike many rooms we stayed in) which meant that light could be adjusted to need. The large digital moving picture on the wall was cool. My least favourite aspects were that the toilet required an energetic flush with a pumping action and the air conditioning seemed to have a life of its own, on some kind of a cycle, which kicked in very warm in the early morning making sleep under a thick doona difficult, and remaining quite cold during the day.

The hotel was very generous with what they included as complementary services. The room had facilities for tea making, including a espresso coffee machine but they also offered a completely complementary bar with a quality array of snacks such as nuts and dried fruit, crisps, chocolate bars and soft drinks and alcohol. The room had a high quality wifi which again was free.

On our (early) arrival to the hotel our room wasn't ready. We were taken into the bar by Cora (a duty manager, who was a favourite of ours) and offered complementary drinks while the room was prepared. She took us through procedures for the Queen's Jubilee which included the hotel offering us a picnic basket for the street lunch. Nice touch! During those days we were also given a complementary fruit basket daily in our rooms.

The hotel was the best we had ever experienced for kids. After check-in we were taken up to our room by the Kids' Concierge. Our son was told he could contact him or any of the staff, whenever he desired, for an array of services and they kept to this. He was given a welcome basket in the room (teddy, yo-yo, kids' map of London with stickers, birdseed for feeding the birds in the park across the road). He was allowed to choose between a number of game consoles including wii, playstation, Xbox 360 and Nintendo. There were over 1000 games and DVDs on offer. When he ordered one of these, it was brought up with a huge bowl of freshly cooked popcorn. Kids were also given quality free meals when dining with any adult at the restaurant. What a wonderful welcome for children! My son was delighted and positive the whole stay, which made our own trip that much more relaxing. He was comfortable enough to run downstairs and pick up items or speak to staff on his own.

Staff were mixed with some being more reserved, but a few of them, Cora, the duty manager, Fabiano, the excellent concierges and all the doormen were so friendly that life at the hotel was really up beat, notwithstanding the daily rain. We had frequent chats with quite a few of them. This was possibly not the kind of elite and reserved style of service you may experience in one of the traditional English hotels, but it was very welcoming. Everything was made easy, it seemed like anything could be done, if necessary. We had no serious issues while we were there, and if there had been I felt they would have been promptly fixed.

Meals were good, but rather expensive. We only paid for breakfast there once: 27.50 pounds for full English and I think 22.50 pounds for Continental was a bit pricey for us, particularly when we were there for so long and were eating sparingly by that stage. The quality was, however, high. The fixed menu dinners were better value with a number of courses for around the same price. The staff were extremely accommodating of our dietary needs, serving up gluten free bread soy hot chocolate and adapted meals without any fuss.

On check-out we mentioned we would miss the large jelly babies that they kept in a jar at the front desk that we raided each day, as they were so yummy. The receptionist disappeared shortly and came back with a large pack of them to take with us. Such thoughtfulness and generosity was a trademark of our stay there. We were genuinely sad to leave the hotel, it was like saying goodbye to friends.

  • Stayed: June 2012, travelled with family
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2  Thank laillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 June 2012

We have recently spent a weekend at the Athenaeum Hotel and enjoyed it immensely. We booked 'run of the house' rate directly with the hotel and believe It was a competitive deal. It was our second visit to this well located and expertly run hotel. It is opposite Green Park close to Buckingham Palace with easy transport links.
The bedroom was supremely comfortable and well equipped with everything we needed. It was quiet with very little noise from other areas.
The reception staff were lovely, we were greeted with smiles and shown to our room, a rare event even in 5 star hotels. We felt they enjoyed their work which usually means good and considerate management.
The public areas feel intimate, individual and non-corporate.
We didn't eat in the restaurant this time but did on our last visit and had a good experience.

  • Stayed: June 2012, travelled as a couple
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Thank ahr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2012

From booking to the farewell by the doorman this hotel was a pleasure. I had made a call to ask that we have a room in the hotel rather than one of the townhouses as it was our wedding anniversary and we wanted the hotel atmosphere. When we arrived we were wished "happy anniversary" and upgraded to a suite, to which a little cake on decorated plate was delivered ,which was also a lovely touch. The little extras of drinks and snacks in the room was a treat too. The spa facilities were small but very nice and the breakfast served was fresh varied and plentiful. All in all we do not have a bad word to say about our stay here. Well worth a visit.

Room Tip: Be aware that the hotel does have rooms separate to the main building. If you do not want one of the...
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  • Stayed: June 2012, travelled as a couple
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Thank Maria O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2012

This intimate, friendly and comfortable hotel was all that one could wish for in fine accomodation. It really felt like a luxury home away from home, and I would highly recommend a stay here if you want to get some respite from the glitz and glitter of many other larger and louder West End hotels. Our room, although rather small and having no view, was well appointed, immaculate and the beds were incredibly comfortable. It appears that the management really appreciate what discerning guests are looking for in a hotel stay. Well done!
I had only one minor complaint, and that is the toilets take forever to refil, so hopefully all will go down with one flush:)

  • Stayed: June 2012, travelled with friends
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1  Thank mag2212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2012

We didn't actually stay at the hotel but came for a massage and lunch. Me and my wife both had a massage in the same room, at the same time and it was amazing. The spa itself is intimate and immacculate. While you wait for your massage, you are treated to complimentary drinks and snacks and there are a good selection of magazines in the waiting room. The massage itself was amazing and incredibly relaxing; the masseurs were definitely well trained. Lunch was great value for the location, with great friendly service and very good food. The restaurant itself has great ambience - in short this place is a jewel in Mayfair. Forget all those other big, garish places that litter the area, this is the place to come to. It's small, friendly, intimate and brimming with luxury. This would make a perfect bithday treat for your partner.

  • Stayed: February 2012, travelled as a couple
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Thank Femfop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2012

After flying into London from Brisbane, it was great to arrive at the Athenaeum. My husband and I stayed for two nights. The hotel is centrally located in beautiful Mayfair. It was our honeymoon and the hotel had provided us with a wedding card signed by the team (lovely touch). We had a room overlooking Green Park. The bed was extremely comfortable. The staff were friendly and the service was excellent. Would definitely come back to this hotel again!

  • Stayed: February 2012, travelled as a couple
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Thank bris_sarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2012

Went here for Afternoon tea to celebrate a Wedding,its very nice,the staff are good,the sandwiches and cakes are very nice,the hotel has a vast selection of Whiskeys as well,the areas where you can sit down are cosy,overall a nice place.

  • Stayed: June 2012, travelled with friends
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Thank skeeter68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Athenaeum Hotel & Residences

Address: 116 Piccadilly | Mayfair, London W1J 7BJ, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in London
#41 Family Hotel in London
#85 Romantic Hotel in London
#115 Luxury Hotel in London
Price Range: £238 - £470 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Athenaeum Hotel & Residences 5*
Number of rooms: 164
Official Description (provided by the hotel):
By the Royal Parks Intimate and sophisticated, the fabulous 5-star Athenaeum is your home-away-from-home in Mayfair, central London. You're opposite Royal Parks and Buckingham Palace, just down the road from national museums and galleries, and close to world-renowned shops and theatres. Michelin-starred chefs For eating and drinking, there's afternoon tea (voted "Best in London 2012"), an restaurant run by Michelin-starred chefs, and a fine bar - home to a large collection of whiskies and signature cocktails. For a little "me-time", our spa offers relaxing treatments, relaxation room, wet area and a well-equipped fitness room. Free WiFi, iPod(R) docks All guestrooms are spacious with modern decor and premium bedding. You can catch a game on the plasma TV, stream tunes through the iPod(R) dock, and browse the Web with free WiFi, all while sipping an espresso coffee. ... more   less 
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Also Known As:
Athenaeum Hotel And Apartments
Athenaeum Hotel Apartments

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