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“Friendly, helpful staff worth the stay”

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The Athenaeum Hotel & Residences
Ranked #153 of 1,063 Hotels in London
Certificate of Excellence
Houston, Texas
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Friendly, helpful staff worth the stay”
Reviewed 28 August 2010

The stay was actually a business trip for my fiance. I tagged along for leisure.
What I loved:
The staff. The doorman was very friendly taking an interest in my off-the-beaten trip one day. When I told him why I was going there, the next day he provided me with info on a similar store and how to take the commuter train there.
We had the same waiter for 2 afternoon teas, a dinner and drinks another night. Again, very friendly, prompt, accommodating...made me feel like we were spending time at the country club.
The location. Walking distance to several tourist sites, the tube and plenty of eating options.
The rest of the staff. Very helpful with everything from hailing a cab to checking in to keeping our golf clubs for us.
What I didn't like (and I say that loosely because they're not really gripes):
Dining and beverage prices a little high. But then it is Central London
The room size. It was a little small for the price. We've stayed elsewhere in London and the rooms where more comfy.
I recommend afternoon tea. A traditional British experience with all the bells and whistles and top notch service. All in all, I do love the Athanaeum. Honestly, it was the staff that did it for me. I LOVED 'my' doorman (he was always on duty!!). My fiance's colleagues have stayed in the apartments and they offer one of the returning foreigners great extras when he transits London between the US and Africa and The Middle East. I highly recommend this property for any kind of stay - leisure, business or family.

  • Stayed July 2009, travelled as a couple
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Helpful?
1 Thank DonnaR66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Hambledon, United Kingdom
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 August 2010

A surprise birthday trip up to London led to us staying in the Athenaeum last night and it was a lovely experience. The hotel was very clean, the staff were very pleasant and helpful, the afternoon tea was delicious and the room was a great size with an excellent view of the park. What made it extra special were the quirky decor and considerate touches that distinguish a good hotel from a great hotel - a happy birthday card and plate with cake, candle, marshmallows, jelly beans and chocolate writing made my evening! Will definitely be back.

  • Stayed August 2010, travelled as a couple
    • Value
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Helpful?
1 Thank Janetyjanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 August 2010

This hotel is a good 5 star hotel, but what makes it different from the usual chains is that the staff are fantastic. It's small enough to be personal and the location is perfect for all of central London. We stayed there on a deal from lastminute.com and though it doesn't have the wow factor of some of the grander 5 star London hotels, to us it was the best we've stayed in so far for atmosphere, service and that personal touch, (better than the Langham, Mayfair and Dorchester!)

  • Stayed August 2010, travelled as a couple
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Helpful?
2 Thank downfold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palos Verdes Estates, California
Level Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 August 2010

We chose the Athenaeum for its family-friendly reputation and great location. For our daughter and her family (two boys ages 6 and 8), we wanted two connecting rooms guaranteed, with my wife's and mine nearby. Our three rooms were perfect, spacious and bright, overlooking quiet Down Street.

Upon confirming the reservation, we received a cheery e-mail from the "children's concierge", asking about the boys' interests and preferences. Included with their welcome packets were birdseed, a kite and a Frisbee, all enjoyed in Green Park just across the street.

Service and staff were all very friendly and helpful and good at remembering our names.

As noted by other reviewers, the only off-note was the GBP22 cost of breakfast at the hotel. We chose instead to start the day at one of the numerous small cafes in Shepherd Market, just a five-minute walk up behind the hotel.

  • Stayed July 2010, travelled with family
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Helpful?
1 Thank roadready75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffs
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 August 2010

We have just returned from a one night stay at the Atheneum and have to say that we thought it was fantastic, the green park suite was beautiful, very spacious, large bathroom, beautiful comfy bed, quality fixtures and fittings and the little touches such as a nespresso machine in the room and complimentry mini bar was well appreciated after a day shopping in London. we only had a room only rate so did not try breakfast but the other reviews seem to say that it was good. Location couldnt have been better close to all main attractions either by foot or tube. It was a shame that we were only there one night as we would have liked to have stayed the week! The staff we found to be very helpful, cheerful and professional so would definately recommend and will be returning ourselves and hopefully you will have as good a time as we did.

  • Stayed August 2010, travelled as a couple
    • Location
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Helpful?
2 Thank jono7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fleet, United Kingdom
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 7 August 2010

This hotel came up as a lastminute.com secret hotel - so we got it for a reduced room rate. Have to say, I was pleasantly surprised with this hotel, it was lovely, very clean and extremely friendly/helpful staff.

The room had obviously been redecorated in recent times and was very nice and comfortable indeed. Room service was great as was the food we had (both evening meal and breakfast).

The location is great - 5/10 minute walk from Green Park tube and is at the Park Lane end of Piccadilly.

I would definitely stay here again if I could get it at the "secret hotel" rates, not sure I would want to pay the normal room rate as it was considerably more!

  • Stayed April 2010, travelled as a couple
    • Value
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Helpful?
2 Thank HantsTourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 August 2010

We stayed a couple nights for my partners 40th Birthday wih our 8 month old baby. We picked a nice hotel but were surprised the rooms were not better for over £600 a night We paid more for a suite which had a seperate living room but it was very small for the cost. Especially as breakfast then costs £22 (cont) on top. The bathroom had a lovely huge power shower but the actual bath and sinks were quite dated and not partiularly lovely. In term of the view over Green Park, in the height of the summer all you see is the tops of the trees. The hotel does make children very welcome, putting toys in the room and allowing them in the restaurant but the noise of the road at night is not good. The spa is currently out of action so no added bonus of the facilities to use. Overall good location and friendly staff but expensive fo what you get.

  • Stayed August 2010, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank sooty2509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Athenaeum Hotel & Residences

Property: The Athenaeum Hotel & Residences
Address: 116 Piccadilly | Mayfair, London W1J 7BJ, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in London
#56 Family Hotel in London
#85 Romantic Hotel in London
#123 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Athenaeum Hotel & Residences 5*
Number of rooms: 164
Official Description (provided by the hotel):
By the Royal Parks Intimate and sophisticated, the fabulous 5-star Athenaeum is your home-away-from-home in Mayfair, central London. You're opposite Royal Parks and Buckingham Palace, just down the road from national museums and galleries, and close to world-renowned shops and theatres. Michelin-starred chefs For eating and drinking, there's afternoon tea (voted "Best in London 2012"), an restaurant run by Michelin-starred chefs, and a fine bar - home to a large collection of whiskies and signature cocktails. For a little "me-time", our spa offers relaxing treatments, relaxation room, wet area and a well-equipped fitness room. Free WiFi, iPod(R) docks All guestrooms are spacious with modern decor and premium bedding. You can catch a game on the plasma TV, stream tunes through the iPod(R) dock, and browse the Web with free WiFi, all while sipping an espresso coffee. ... more   less 
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Also Known As:
Athenaeum Hotel And Apartments
Athenaeum Hotel Apartments

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