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“Business Dinner”
Review of Claridge's

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Claridge's
Ranked #46 of 1,063 Hotels in London
Certificate of Excellence
Dublin, Ireland
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Business Dinner”
Reviewed 18 July 2014

We used Claridges for a corporate drinks and dinner event. The room was superb (the Kensington & St James Rooms) and the service was outstanding. In particular Jenny McKeown from the Events team ensured that everything was perfect for us.

Stayed July 2014, travelled on business
Helpful?
Thank Aoife2327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_Kochs, General Manager at Claridge's, responded to this review, 11 August 2014
Dear “Aoife2327”,

Jenny and the entire Private Events Team join me in thanking you for your great review.

We hope that either business or pleasure will bring you back to London … and Claridge’s soon.

With all good wishes,

Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

I found the hotel to be remarkably mixed, in a way that I would not have predicted for a place of such past eminence.
The room itself was small, dark and, actually, quite ugly (room 437, for the record). It faced an interior courtyard, the principal view being of service areas of one sort or another. I was pretty surprised when I opened the door, having some loose family memories of a fire in the fireplace and the like. Bluntly, I have seen better rooms in a second- or even third-tier hotel.
On the other hand, everything else (and I mean everything) was exactly as it should be, and a great pleasure. Passing the unfortunate big things (size, location and aesthetics), every little thing about the room (and one really big thing) was well thought out and flawlessly executed. The bedding was lovely, warm and cozy, the bathing both lovely and highly functional, not an easy trick, the soap fine and English, bottled water appeared like clockwork and, critically, the room was very quiet despite its unpromising location.
And, need I say, every single element of the service is perfect, polite and friendly, laced with the expected English reserve, without fawning and without wasted motion. One can only imagine the amount and rigor of the associated training.
So, all in all, a lovely experience, arrived at in a somewhat unexpected way. Perhaps the lesson is, since you are springing for Claridge's anyway, pay the extra amount required to have the beautiful room that no doubt exists.
One last thing, which I hesitate to mention. Look at the bill. There are some differences between things promised and charges ultimately received, which, depending on the temperament of the individual traveler, one might pursue.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Greer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
153 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 14 July 2014

After staying at Claridges for 10 days in May/June this year, I simply wouldn't stay anywhere else in London.
Claridges is, in a word, perfect. From the moment we arrived, (with a huge load of luggage) everything was done to make our stay memorable. Our car was unloaded and the luggage whipped up to our room immediately. We were greeted like old, welcome friends and made to feel special by every staff member we met.
Reception was fast and very courteous, and we were shown to our beautiful deluxe room--light airy and overlooking the street, just as I had requested.
The walk-in wardrobe was fantastic--clean and fresh smelling--with plenty of room to unpack ALL of our luggage and store the suitcases as well.
The beds are really comfortable, the linens nice and crisp. Even the pillows are worth a mention. The room was lovely--decorated tastefully, well lit and really comfortable--a pleasant place to relax.
The bathroom was amazing by most hotel standards. It was huge, with a separate bath, shower and toilet (with a heated seat, which I still miss : )) and double basins set into a large vanity. Decorated in black and white marble, the lighting was excellent and there was plenty of room to store toiletries and makeup for both myself and my teenage daughter. (by the way-- the shower had fabulous pressure and consistent temperature--heaven)
Everything was immaculately clean and well maintained. The highest standards were adhered to by all staff, from housekeeping to the doormen.
Room service was excellent. The food was lovely and arrived hot and on time. (I hate cold toast for breakfast and Claridges is one of the few hotels on this planet who is able to make the toast arrive warm and crisp). I think I drove the room service staff mad with my requests for buckets of crushed ice, but there was never a problem, no matter what time I requested it. In fact, when we arrived back at the hotel in the afternoons from shopping or sightseeing, as soon as I picked up the phone, they anticipated my request and sent it right up. The staff really are fabulous.
The restaurants are both amazing, Afternoon tea was refined and the food was delicious. We were accommodated with a table, despite our impulsive decision late in the afternoon. We also used the Fumior. Both times we had a pleasant time and were not disappointed by either the service or the drinks/food. It all works and everything is maintained to the highest standards.
One doorman requires a special mention - John. He is wonderful. A cheerful, smiling individual who simply makes your day with a few words and never failed to make us smile or more often the case--crack up with laughter. The man is a legend.
I stay in 5 star hotels all over the world and I have never felt so at home or welcome as I did at Claridges. It didn't matter whether you walked around dressed in Armani and heels or jeans and runners, you were treated with the same courtesy and friendliness by the staff,
My daughter and I had a fabulous time there and I don't think I would stay anywhere else in London. It's within walking distance of Bond street (shopping heaven) and Oxford street and many fine restaurants too, including Le Gavroche, which is five minutes walk up the road.
Claridges truly exceeded our expectations and made the final ten days of a two month trip to the UK utterly perfect. It truly is as good as its reputation and we cannot wait to go back..
Stay for as long as you can. It's worth it. You'll love it!

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank wanderingbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
195 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
Reviewed 14 July 2014

Just spent one night here, to visit a nearby restaurant (see separate review of Hibiscus). It was a great experience - the public areas are beautifully kept and the service was just right - friendly and knowledgeable. Our room (overlooking the internal “well” of the building, so lovely and quiet) was fine - excellent bed linen (and lots of choice of pillows and duvets, if needed), very comfortable bed. Bathroom fully equipped, with a great (easy to operate) shower. Evening turndown service was exemplary. We both used the free shoe-shine service (silly not to).
We went to the bar after returning from dinner - very good service and very pleasant ambiance. Breakfast was huge and delicious (though it should be at those prices), only slightly marred by presence of two small children at adjacent table.
The doorman was unperturbed when we arrived by motorcycle (unlike some other “top end” hotels in the area) and was most helpful. Can’t think of anything I’d change.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank KK06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 14 July 2014

My husband and I were lucky enough to stay at Claridge's this weekend, and had the most wonderful stay. Everything from the booking process months ago to the checkout yesterday was perfect. We were staying here to celebrate my husband's 40th birthday, but even with a special occasion to celebrate I would struggle with the standard rate for rooms here. I attempted to book for a couple of weeks earlier, but the special offer I was attempting to book wasn't available. When I called the reservations team they explained that this was due to Wimbledon being on, so instead looked at any other weekend that I could book the special offer price, and weren't in the least bit put off by the fact that I couldn't afford the standard rate. When I mentioned that it was to celebrate my husband's big birthday, she promised that it would be noted and made special, and indeed it was! When we arrived my husband was immediately wished a happy birthday by the reception staff, we were given a mini tour of the hotel facilities with interesting information about the history of the hotel. We were shown to our beautiful room (311) which has recently been refurbished and redesigned by Diane von Furstenberg, where we found a bottle of champagne and selection of chocolates with "Happy Birthday" written on the plate! Our lighting system worked on two different "scenes" for different moods in the room, the sunken bath was enormous with a TV in the wall, the toiletries smelt amazing, the bed was incredibly comfortable, the towels soft, fluffy and fragrant. Every member of staff we came across were fantastic, from the friendly door staff to the impeccable waiting staff. The breakfasts were delicious - it's probably going to take me a fortnight to shift the weight I gained! Nothing was too much trouble for anyone. Sadly I don't have the funds to be a Claridge's regular, but the staff made me feel like we were. The only VERY slight negative point I can make is that we were woken up a little earlier than we would have liked on Sunday morning by the sound of furniture scraping across a floor - sounded like it was above us. I assume somebody's room was either being rearranged or cleaned, as it went on for a while. Probably wouldn't even warrant a mention in any other hotel, and says something about how perfect everything else was that we even noticed the minor annoyance. Thank you to all of the team at Claridge's for making the weekend truly memorable, I don't think we stopped smiling all weekend. I can't wait to save up the money to make a return trip!

Room Tip: I'm fairly sure that any room would be wonderful here.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Layla047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkhamsted, United Kingdom
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 10 July 2014 via mobile

My wife surprised me with a Saturday night in Claridge's for my Birthday. The reputation speaks for itself but the simplest way I can describe the experience is simply outstanding. This is not only because of the history, grandeur and luxury of the hotel, but the warmth and friendliness of all the staff we met. I must especially praise Greg the senior receptionist who really went far beyond the call of duty, and nothing was too much trouble.

We stayed in Room 542 which was classed as a superior room and it had a more classical style that we liked. It was a good size room with a very comfortable king size bed and it was well equipped with beautiful linen, fluffy towels and a large well equipped bathroom. It didn't have a view as the windows opened over the inner courtyard, but the benefit of this was a peaceful nights sleep.

Our evening began with champagne within Claridge's Bar, and followed by a wonderful supper at Fera, which I have reviewed separately. In the morning we had the full English breakfast, with pastries and the service front of house and from the kitchen was very slick all within a stunning setting.

All in all it was a delightful experience, and thank you to Claridge's.

Stayed July 2014
Helpful?
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lahore, Punjab, Pakistan
Level Contributor
184 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 7 July 2014

i booked the cheapest room available but it was not bad , reason for booking is it is very near to oxford st and sefridge,s all shopping mall are walking dist , nearest underground is bond station , 3 min walk , breakfast is waiter served and very good , it has french restaurant on back , one of the best in town , and very good bar just back side the hotel . from airport to here if advance taxi booked charged me 50 pound which was very good . food in the hotel room is just ok , but this area is the best place to stay .now a days construction near to that going on , so stay after 2 month it will be the best .

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadeem B J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Claridge's

Property: Claridge's
Address: Brook Street, London W1K 4HR, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in London
#45 Luxury Hotel in London
#79 Business Hotel in London
#124 Romantic Hotel in London
#136 Family Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Claridge's 5*
Number of rooms: 197
Official Description (provided by the hotel):
At the centre of London’s Mayfair, Claridge’s embodies grand English style, timeless glamour and impeccable, intuitive and highly tailored service. It is London’s art deco jewel, and home to breathtaking rooms and suites. From London’s finest afternoon tea in the Foyer and Reading Room to vintage champagnes and rare spirits at Claridge’s Bar or after-dinner drinks in the Fumoir, all are part of the hotel’s unique splendour and charm. ... more   less 
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Also Known As:
Claridge`s Hotel London
Claridges London
Claridges Hotel London

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