I really really wanted to come back from taking my mother to The Savoy for afternoon tea to celebrate her 50th birthday on 29/4/13 and write a glowing review. Really, I did. Sadly, this is not the case. Although it was a very special experience, it would put me off staying there (if I could ever afford it!) let alone eating there again.
It all started with the arrival. The doormen were busy taking something in through a side door, and did not even notice our arrival. No greeting, no opening the door for us, nothing. Then when we arrived in the lobby, we were just stood there not knowing what to do. Nobody came over to offer us any assistance, even though there must have been 10 members of staff in the lobby. Bitterly disappointing first impression.
We were sat down and had the menus explained to us, and they were already aware of my mother's diabetes (I had mentioned this in my booking form and in the confirmation phone call a few days beforehand) so all was good there. However, they knew the time of our arrival, but the sugar free scones for my mother were still baking in the oven, As a result she received hers long after I had received mine. It was the same with the pastries. I would have thought our food would have come at the same time to allow us to enjoy it together.
Our waitress also left us on several occasions to go and talk to her mother in the bar, which I thought was rather rude to be quite honest.
So, although the food was very good, I found the service took the gloss off the whole experience.
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- Also Known As:
- The Savoy Hotel London
- Savoy London
- Savoy Hotel London