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“Fabulous, Utterly Fabulous !”
Review of The Savoy

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The Savoy
Ranked #38 of 1,069 Hotels in London
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
199 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Fabulous, Utterly Fabulous !”
Reviewed 1 September 2014

I recently stayed at the Savoy Hotel in London for a special birthday weekend. We took advantage of a fabulous Sunday package offer which included 3 course delicious dinner at Simpsons in the Strand or Thames Foyer or Kaspers in the hotel. The offer also included full English breakfast as well as gorgeous room with fabulous chandelier. The bathroom was totally marble with fabulous walkin shower and huge bath. Bathrobes and slippers were provided. The package also included full English breakfast served again in a choice of either the Thames Foyer, Kaspers restaurant or Simpsons in the Strand. We opted for breakfast in the Savoy Thames Foyer and it was awesome. You had a choice though. if you preferred you could have a Chinese breakfast, an Americian breakfast, a Continental breakfast or an English breakfast.

We opted for the English and it was the best,. Pastries and toast was served on a 3 tier stand with full English breakfast served as you liked, with copious amounts of ice water, fresh orange juice and tea. All served on royal doulton china. You can buy the china in the Savoy shop along with fabulous cakes and pastries, chocolates and gifts for family and friends.

If you are looking for somewhere extra special to spoil a loved one or to treat your family if you have someone you need to thank you can do no better than to book them a Sunday night package at the Savoy. Absolutely fabulous and great value offer.

But if you want to take full advantage of this hotel, don't go out during your stay, explore and enjoy the hotel and its facilities. It has a fabulous roof top swimming pool, sauna and spa and small gym. After you use these facilities and feel relaxed, go and enjoy a fabulous cocktail in the American bar before dinner. Return to the American bar for after dinner drinks, you will feel like you have won the lottery. The American bar is the place to be coupled with a pianist to make you feel even special on your Savoy weekend.

Room Tip: Advise when booking if you are celebrating an occasion or if the booking is a surprise for someone e...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, 7 September 2014
Dear guest,

Thank you for your review. I’m so pleased to hear you had a memorable Sundays at The Savoy experience, from appreciating our hotel facilities to the breakfast to your visit to the American Bar. It is always a pleasure to hear that a guest has made the most of their visit.

We hope you will visit The Savoy again.

Kind regards,

Kiaran MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (903)
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English first
Queensland, Australia
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2014

I stayed at The Savoy with my daughter on our last night in London after our European holiday. The Savoy is such a iconic hotel, the service was good and our room (deluxe twin) was furnished very nice but was quite small, luxury bathroom amenities. Location is good (although preferred our Covent Garden hotel location). No tea & coffee making facilities in room or iron.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, 12 September 2014
Dear Guest,

Thank you for your review. I was pleased to hear you enjoyed The Savoy Experience. Tea/Coffee making facilities along with irons are available upon request. Please accept my apologies if this was not highlighted upon check-in.

Kind regards,

Kiaran MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 August 2014

Our daughter treated us to a night away in London, Staying at The Savoy Hotel. Well the hotel certainly has the WOW factor. We were greeted out of our Vauxhall Insignia and treated no different to any other guest who were staying. The staff did not mind us taking photos and were willing to take us on a tour of the hotel.
Very polite lovely staff. Great room especially our bathroom, the bed was huge but nearly broke my ankle. As i forgot how high up it was.
The only negative was that breakfast was not included in the price or a cup of tea.The night life around the hotel was very entertaining and the pubs very welcoming. A real delight.

Room Tip: Not sure what a good room is, I expect all the rooms are very good. You get what you pay for. No br...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, 12 September 2014
Dear Guest,

Many thanks for your review. It’s such a pleasure to hear you enjoyed an overnight stay at The Savoy. I very much appreciate your kind words and know that the team will be proud to hear them.

Kind regards,

Kiaran MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grays
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2014

A hotel that dreams are made of, if you want to be treated special. This is the hotel to be in, it majors on Luxury and Service. The location is spot on for all the beast place's to visit. Whether you are a regular visitor or a first timer.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Steven T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, 7 September 2014
Dear Guest,

Thank you for your wonderful comments. We are all delighted that you enjoyed your stay and were able to explore some of the great, iconic sites of London right on our doorstep. We hope to welcome you both again to The Savoy very soon.

Kind regards,

Kiaran MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
2 reviews
Reviewed 31 August 2014

I used to go to the Savoy before the refurb, often eating a the Grill, with directors board meetings in the pannelled private rooms , loved it back then. Nights on the town often saw us in the bar for a night cap and to organise a black cab home; SO having been away from London for a while, when out with friends in London, where better to go to round off the evening than to go ans check out the re-looked Savoy! We were not disappointed! The opulence remains but with a modern refreshed look - we headed for one of the many the cocktail bars and enjoyed a cocktail called "blue bird" and the single malts, sat on squishy comfy sofas (which you can reserve) listening to the piano, after a last visit to the stunning "ladies", we wafted home ....the perfect end to our evening,

Room Tip: Give the hotel a call to chose the right room for you!
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  • Stayed January 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AmberScott-Miller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, 7 September 2014
Dear Guest,

Your comments are praise indeed! I was delighted to hear your enjoyed a post-restoration visit to The Savoy and very much hope we can welcome you back again very soon.

Kind regards,

Kiaran MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level 6 Contributor
311 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 511 helpful votes
Reviewed 30 August 2014

The Savoy was on my bucket list and was looking forward to a stay here. We had a luxury king deluxe room which was ok but certainly didn't have the wow factor! Overlooked an office block but if you strained your neck and stood on a stool we could see Big Ben. No fruit or little extras in the room. For the price of the room this is rather miserly. It was meant to be an Edwardian room but was a mix of all sorts! Art Deco central lamp, Edwardian mahogany furniture and the smallest wardrobe and bathroom ever!

Good points:
Savoy Grill and Kaspers was excellent. Most staff were great - professional and efficient, especially the doormen and manager at the American bar. Bed and bedding were the best ever. Shower was superb. Public areas beautifully decorated and meticulously clean and are definitely very impressive.

Not so good :
American bar: Asked for two glasses of Sauvignon blanc - when the bill came these 2 small glasses of wine appeared to be Cloudy Bay and were £24 each! Why were we not offered a choice? Check-in information was incorrect - they tried to charge us £36 more than they should. We had to produce evidence to this effect! We were not offered the pre theatre menu (which us much cheaper than the A la Carte menu) at the Savoy Grill - it had to be requested. £10 charge a day to use wi-fi - why? All the above smack of money grabbing. Poor lighting in the room.

So, in summary we would definitely come back to eat, but would never come back to stay. In our opinion Browns takes top spot over the Savoy. We don't mind paying 5* prices at all as we are paying for an experience but we felt ripped off here - especially after our 'Cloudy Bay' experience.

Stayed August 2014, travelled as a couple
Helpful?
6 Thank bertie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, 7 September 2014
Dear Guest,

Thank you for your review. Whilst I was pleased to hear that you enjoyed our public areas and the dining experience in Kaspar’s and Gordon Ramsay’s Savoy Grill, I was disappointed to hear that there were a few areas that failed to meet your expectations.

If I may first of all say that one of the unique features of The Savoy is that we have a variety of guest rooms to suit all guests’ tastes and requirements. We would have been more than delighted to have shown you some alternative rooms that you would have preferred had we known you were unhappy. Our team take such pride in providing the little touches that go to make a stay special, I am very sorry to hear that the welcome amenity was missed on this occasion.
There cannot be any excuse for incorrect billing and please rest assured that I have shared your feedback with the team for their urgent review. Wi-Fi is provided on a complimentary basis to Fairmont Presidents Club members, which is also free to join. Please accept my apologies if the team failed to highlight this upon check-in. I was also disappointed to hear that you left the American Bar less than satisfied. There is currently only one type of Sauvignon Blanc on offer at the bar, but perhaps the team should have offered a menu for your full review. The Savoy Grill is managed by Gordon Ramsay Holdings and I have passed your feedback with regards to the pre-theatre menu to the management team.

We very much hope that you will give us another chance to show you a true Savoy Experience.

Kind regards,

Kiaran MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 August 2014

It was my 40th birthday and i decided celebrate in style. I had amended my booking due to changes in my party which had been acknowledged, unfortunately, the room wasn't amended and it took a further two telephone calls and a visit to reception to amend this, there was also a dirty cotton bud on the floor. The staff did apologise and we received beautiful chocolates as an apology. As the Savoy knew it was my birthday (they were very polite when my family and I were checking in) i received a beautiful coffee desert with Happy Birthday piping and a card. The staff in the American Bar were excellent on the evening, friendly but professional. I would definately go to the American Bar again, not sure about staying in the Savoy though.
Excellent location within a short walk to Covent Garden and 20mins walk to the embankment.

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Nicola3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, 7 September 2014
Dear Guest,

Please accept my sincere apologies for the internal miscommunication that took place during your visit and for any frustrations this caused, your comments have been shared with all those concerned for their immediate review. The housekeeping issue that you experienced was also most regrettable and please be assured that I shared this feedback with the team. I was however pleased to hear that you enjoyed a visit to the American Bar and made the most of our local area.
Many thanks for taking the time to review your visit and I do hope we are able to welcome you back for the true Savoy experience.

Kind regards,

Kiaran MacDonald
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Savoy

Property: The Savoy
Address: The Strand, London WC2R 0EU, England
Phone Number:
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in London
#38 Luxury Hotel in London
#44 Romantic Hotel in London
#53 Business Hotel in London
#60 Family Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Savoy 5*
Number of rooms: 267
Reservation Options:
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Also Known As:
The Savoy Hotel London
Savoy London
Savoy Hotel London

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