I stayed for a 13 night stay in early June and it has been one of the worst experiences I have encountered in hotels for years. Over the course of my stay at least 3 nights had fire alarms going off for periods of up to 1 hours in hours between 2 and 4 am. Guest were in corridors not knowning what to do. Once I can understand but for it to happen several times over two weeks is not acceptable, either they do not care, or have a major fault in the alarm system and shoudl get a visit from the Fire and Safety Regulator as there is a 200 plus room hotel without a satisfactory alarm system in place.
Due to length of my stay they took just over 2,000 pounds on my credit card, on check out my card did not work and I had to use another to clelar the 2,400 pound balance. On chacking with AMEX why cardwas rejected it was because the original 2,00 was taken 3 times for a total of over 6,000 pounds plus my final balance so I have been charged 8,400 pounds for a 4,400 pounds stay. Called the hotel and they cannot resolve quickly as system is down...if I don't get it resolved then will need to involve the police as it looks like potential fraund and false accounting as my statment on check out only showed 2,000 they had taken andnot the 6,000... very very disapointing
- Official Description (provided by the hotel):
- The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more less
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- Also Known As:
- May Fair London
- Mayfair Hotel London
- May Fair Hotel London