I think the reviews say it all...we come to London a couple of times a year and stay in this type of hotel so we know what to expect. It is a while since we have stayed here....so the good things...pleasant staff, cleanliness, acceptable room, great bathroom ( except for door!), welcoming restaurant.
However surely a 5 star hotel should be well beyond 2 star standard in getting it right! At check in they had our wrong address, even the wrong city, and we were on the wrong rate even though it had been prepaid.. We couldn't have all the package benefits we had booked because they had "run out" and were told it was an "old package" even though it is still on the website today! It took 20 minutes to check us in just to sort out stuff that I entered when I booked and paid! No newspaper on either day even though ordered and included, one very pleasant breakfast, one dreadful breakfast in an annex ( avoid that if you can) ....I had the coldest poached eggs and bacon I have ever been served and the music was so loud in there! The bathroom door could barely close on day one...by day 3 it would not close at all...( this is a design fault).
I was slightly nervous about going here and I am not sure unless the rate was great that I would bother again.More
- Room Service