I checked in yesterday, and have 2 more days to go. I've not been impressed so far.
While there are doormen present at the doors, I've had to open the door myself 2 of the 3 times I've been through the doors. Not a good sign.
Front desk was accomodating enough, we arrived early as we had checked out from another hotel, and they let us check into our room. Let's say while I believe that I did reserve a double, this room is SMALL. The bathroom barely fit two people, if we shuffled between the two of us. And the door doesn't open properly if you put the floormat where it actually should be to step out of the shower.
Within 5 minutes of us checking in - the doorbell rung and a woman with a clipboard came by asking when we were leaving - clearly miscommunication between whoever is checking rooms and the front desk.
They call us 10 minutes later out of the blue and ask how the service and room was. If I had known they were going to call, I would have prepared a list for them, but as it was so unexpected, and we were trying to settle in - we just wanted them off the phone and said it was fine. They should tell you at the front deks that they will be following up in a few minutes after you arrive to make sure everything is to your satisfaction.
The room is small - let's talk detail - the tv is in the wardrobe, taking up half the wardrobe. Underneath the tv is the minibar, where if you touch a thing, they will charge you. Next ot he minibar is the tea set. The tea set sits on top of a drawer that rolls out, but due to the way the wardrobe doors are - it doesn't roll out - leaving for a very awkward trying to plug the hotpot in while it's steaming in the drawer. Also no teapot to brew tea - and selection of tea is poor.
There is no hanging space - we were able to hang 6 things up between the two of us, not enough for the 3 nights stay so we will be rotating our clothing throughout the stay - that's sort of ridiculous. They doe have a trouser press in the room - which is pretty cool.
The bathroom has no outlets for females, only a shaver plug - and the only outlets in the room are by the door on the floor, at the desk (not near a mirror), or in the closet (where you can't see the mirror because the wardrobe needs to be open). Overall - not planned out well.
Bathroom toiletries - I know it's great to be eco conscious, and I applaud that, but I didn't bring lotion because I count on the hotel having lotion. It is the most annoying thing whne I wish to lotion myself while in bed, and need to walk to the bathroom to do so. I am also not pleased that I cannot bring a small lotion in my purse, as there isn't one available. I feel for that price, I should get toiletries. You may have them in the room, and let the guests choose if they wish to use, but to take that option away is silly.
The bathroom was so small it is just the sink base, with no space to put any of my toiletries. Overall, this room feels like it was an afterthought.
And to top it off - the AC makes an annoying noise during the night, and whoever was near us - it sounded like their door bell was going off the entire night.
Not pleased. I'll speak with the front desk when I get back and see if any of this is resolved.
And for the price, I can't believe the sauna and steam aren't included. I expected that to be part of the gym when I chose the hotel.
Don't stay in room 748.
- Official Description (provided by the hotel):
- The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more less
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- Also Known As:
- May Fair London
- Mayfair Hotel London
- May Fair Hotel London