Booked a four hour spa session back in December 2012. Arrived to find they had no record, yet had paid and received confirmation e-mails. The spa team could not accommodate us due to it being just before Christmas, the majority of staff had already been allocated.
We got tricked into thinking we were receiving one and a half hours complimentary treatment along with a glass of champagne as compensation for their errors, only to be told at the end of the session, we would have to come back and continue the rest at a later date in the new year.
Several e-mails exchanged over the weeks, and the spa manager at the time would not change from her initial offer, nor give a refund. An attempt to take matters higher within the company, only had our complaint referred back down to the spa manager again.
Several months passed and in September 2013, I tried one final time. I was overwhelmed at the response I got back from the newly appointed spa manager, who could not of been any more apologetic, understanding and helpful. The whole four hour treatment was re-booked in full for December 2013 and the experience was absolutely blissful.
Despite the errors initially, this is one of the best London Hotel spa's to go to. I would happily return here again and recommend to friends, whilst reminding them to perhaps double check a couple of days before that the booking is still in place.
- Official Description (provided by the hotel):
- The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more less
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- Also Known As:
- May Fair London
- Mayfair Hotel London
- May Fair Hotel London