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“Quality service at a quality hotel”
Review of The May Fair Hotel

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The May Fair Hotel
Ranked #220 of 1,067 Hotels in London
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Quality service at a quality hotel”
Reviewed 22 July 2014

We stayed for one night at the May Fair prior to a wedding in London in early July. Our initial contact was with the concierge/doorman who directed us to the sat-nav unfriendly NCP. Perhaps the valet parking is worthwhile...

Really, from the moment we first pulled up, the service was exceptional. We were greeted at each turn but never made to feel uncomfortable. Once checked-in, the room was very large for a standard room and well equipped with all the amenities one would expect.

We had a nice drink in the May Fair bar and then queried where to eat with the concierge. He was swift and decisive and, once we'd given him our preferences, he booked somewhere without giving us a choice! Impressed by this control, we went along to the Italian restaurant a short walk away - Babbo - and had an excellent meal! Kudos to the concierge.

Breakfast was in our room at the time we asked for and my full English was great! My wife's pain au chocolat was good too, whilst a little on the small side.

Upon checking out the following morning, we were treated very well and asked politely to return. At all times, I felt the staff were unintrusive but very chatty - a great skill.

Would thoroughly recommend The May Fair and would hope to return again.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
May811, General Manager at The May Fair Hotel, responded to this review, 23 July 2014
Dear Peter,
Thank you for your kind review and I am delighted to hear how impressed you were with the service at The May Fair.
So pleased you enjoyed your stay with us and I will certainly pass on your compliments to the team.
We do hope to welcome you back soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (547)
Date | Rating
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English first
London
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 July 2014

Very comfortable, huge bed, quiet room, fun decor - good facilities. Great value at GBP 244.

The hotel restaurant was good with charming service, the bar gets very busy, definitely worth reserving a table there.

Stylish lobby, foyer - great buzz.

  • Stayed March 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank LondonMsR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
May811, General Manager at The May Fair Hotel, responded to this review, 21 July 2014
Thank you for your review and delighted to hear you enjoyed your stay with us.
We very much hope to welcome you back soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 July 2014

The may fair bar @ the may fair hotel is a must visit in London , either if staying at the hotel or just for a visit .Ms Ksenia ( one of the stewardess at the bar ) personifies all that exemplifies a perfect hostess . A definite asset to the bar, WILL SURELY GO BACK

Room Tip: Higher floor
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  • Stayed July 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank DILIPJOSHI2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
May811, General Manager at The May Fair Hotel, responded to this review, 21 July 2014
Thank you for your kind review and delighted to hear you enjoyed your evening in the May Fair Bar. I will certainly pass on your kind compliments.
We do hope to welcome you back soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

I booked a one night stay at the May Fair 06/06/14 through last minute.com one of thier top secret hotels. Once confrimed which hotel we had I called and advised them it was a special occasion as it was my partners and I two year anniversary. I was transferred to the manager of guest services and spoke to a gentleman whos name I did not pick up but when I explanied it was a special occasion he arranged for an upgrade and a bottle of Prosecco in the room all complimentry. The room was stunning there was rose petals over the bed and around the bath and a lovely chilled bottle of fizzy stuff and two glasses. This is what customer service is all about and I wont hesitate to stay again and recommend to friends. Was truly an anniversary that we will never forget. Thank you.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Celticvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
May811, General Manager at The May Fair Hotel, responded to this review, 21 July 2014
Thank you for your review and I was delighted to hear we were able to exceed your expectations for your stay here celebrating your Anniversary!
Your compliments were a pleasure to read and I am just so pleased you enjoyed your stay with us.
We very much look forward to welcoming you back soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2014

I spent the weekend of of June 27th to June 29th at the May Fair Hotel, London. It was a fantastic experience, the staff were so helpful, especially at the front desk where my booking was handled by a young man called Pau, who so helpful and efficient and made our stay very pleasant.

Room Tip: The rooms are extremely comfortable and all amenities are provided.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
May811, General Manager at The May Fair Hotel, responded to this review, 18 July 2014
Dear Janet,
Thank you for your review and I was delighted to hear you enjoyed your stay with us and thank you so much for your kind compliments about Pau.
We very much hope to welcome you back to The May Fair in the near future.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 16 July 2014

We expected this hotel to have fantastic facilities and location, decor and we were not dissapointed.
What made our stay enjoyable ewas the level of service in the hotel especially the breakfast team of Maria elena, Monika and philomena who looked after us with a warmth and exceptional service that is so lacking in similar establishments in the area.
Housekeeping was second to none with such a personal service from Linda who ensured our needs were met.
All in all, they made our stay that little bit more special than the norm

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Maricela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
May811, General Manager at The May Fair Hotel, responded to this review, 17 July 2014
Dear Maricela,
Thank you for your review and I was delighted to hear how much you enjoyed your stay with us. Thank you too for your special mentions about certain staff members and please be assured I will certainly send on your kind compliments.
We do hope to welcome you back soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 July 2014

Well, we did get the most impressive upgrade ever! This of course does add a nearly star on its own. Though even without this we would rate it very highly. Check in was great and staff were friendly and very knowledgeable about the immediate area re bars, restaurants, night life etc. I think we got the upgrade as we booked a family room and at the weekend these are in short supply so we ended up in the penthouse of all places, which was spectacular to say the least. We were very spoilt but enjoyed it thoroughly.

The hotel itself is well located, the bar was good and room service prompt, well we had to have breakfast in the room - it would have been a waste not to.

It was a shame to leave.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank kmm75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
May811, General Manager at The May Fair Hotel, responded to this review, 16 July 2014
Thank you so much for your kind review and I was delighted to hear how much you enjoyed your stay with us.
Your compliments were truly a pleasure to read and I was just so pleased that we will able to upgrade you to our Penthouse Suite.
We do very much hope to welcome you back soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The May Fair Hotel

Property: The May Fair Hotel
Address: Stratton Street, London W1J 8LT, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Casino Hotel in London
#48 Spa Hotel in London
#108 Business Hotel in London
#126 Family Hotel in London
#150 Romantic Hotel in London
#167 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The May Fair Hotel 5*
Number of rooms: 406
Official Description (provided by the hotel):
The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more   less 
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Also Known As:
May Fair London
Mayfair Hotel London
May Fair Hotel London

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