We just checked out after an eight night stay so this review is very fresh.
Check-in was very seamless and great. The room wasn't ready so we were offered the spa to shower and freshen up. When we arrived to our room, it was very large for the room type and especially for a room in London. It was a deluxe room category. It featured a walk-in closet hich was quite large suprisingly and had two sinks in the bathroom. There was absolutely no view, a brick wall at best but that didn't matter to us much. Later that night, we received chocolate covered strawberries and one bottle of water (two wouldv'e made more sense). Regardless, that was a very nice touch.
Here is where the problems started to begin. First off, the hallways all smell terrible as soon as you get out of the elevator. They smell like an Indian restaurant and yes this was on multiple floors. Our room was right next to the service entrance which I didn't think was going to be a big problem. The hallways were also 90 percent covered in carpet however our room was part of the 10 percent that had tile outside of the room instead of carpet. So, what we heard from 230am-7am everyday was the service door slamming and people rolling their luggage loudly on the tile. We gave this a two night experiment and it did not work for us any longer. We moved rooms without seeing the new room. The new room was half the size! They said they were sold out that night but will move us in the morning. The next day I looked at two rooms and one of them (room 356) was absolutely fantastic. Best room by far! The only thing missing is a view but if you don't care you'll be great. Very quiet and large. We encountered a few problems in this room as this is where it points to some flaws of the hotel. The TV did not turn on so at 11pm I called and they said oh you must be doing something wrong so I will send someone up. Someone came up and said oh you're right it does not work and maintenence has gone home and will be in tomorrow (five star hotels should always have maintenence on hand 24 hours a day!) Then I had to make sure to call the next day as they had still not come to fix it. Also, I found myself calling multiple times for requests as they can be very slow or forgetful. In addition, the idea of the gilchrist and soames bathroom products is HORRIBLE. You can't move the bottle to pump in a direction that would be convenient. It is affixed to the wall. Also they had no personal amenities such as q-tips or slippers. These are all things that are standard in a five star hotel.
The May Fair Bar hands down made me the best drink I have ever tried! It baffles me that this bar closes at 1AM on a weekend and 10PM during the week! This made no sense to me. It is also freeeeezing cold in there so bring a jacket. The vibe was wierd despite the great drinks. I am being conservative when I say it felt like a bunch of escorts and prostitutes and no I am not kidding as my girlfriend and I watched men meet their hired dates. Quite odd.
Also, try to find a car service other than Kelly Executive which the hotel arranges.The cars are very average as they come dirty and old bodystyle (old e class compared to the new 2010 e class). The windows had dirt all over them and the cars were seriously lacking a car wash. I make this example because I hired a great car service called Havering Carriage Company which offers the new E Class for the same price.
All in all, would I stay at the may fair again, yes I would. The location is unrivaled however, they need to tighten up their act in customer service and amenities. If this was taken care of, this hotel would deserve its five star rank.
- Official Description (provided by the hotel):
- The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more less
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- Also Known As:
- May Fair London
- Mayfair Hotel London
- May Fair Hotel London