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“Contemporary, Comfortable, Convenient.”
5 of 5 bubbles Review of The May Fair Hotel

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The May Fair Hotel
Ranked #210 of 1,088 Hotels in London
Certificate of Excellence
Berkshire
Level Contributor
9 reviews
7 hotel reviews
“Contemporary, Comfortable, Convenient.”
5 of 5 bubbles Reviewed 2 November 2009

Only stayed one night in a big, comfy, bed. Nice Bathroom. Good Breakfast buffet, hot food cooked to order.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayFairHotel, Charles P. Oak at The May Fair Hotel, responded to this review, 6 November 2009
Dear Reviewer

Further to your recent stay at the May Fair Hotel I am in receipt of your feedback which you very kindly took the time to complete online.

Your review serves as a great motivator to the team here at the Hotel.

I would like to thank you for this very helpful feedback and I sincerely hope with have an opportunity of welcoming you back to the May Fair sometime in the future.

Regards
Charles P. Oak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,288 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Ottawa, Ontario
1 review
5 of 5 bubbles Reviewed 29 October 2009

This was an outstanding hotel...clean, great service and location. In particular the concierge staff members were attentive, accessible and very knowledgable.

  • Stayed October 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichBlackman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Italy
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 26 October 2009

I had chosen this hotel just for the position and for the good report seen in Trip Advisor but unfortunately was a terrible experience.
Though a friend i booked 2 normal room because an upgrade was promised due to big avaibility of the hotel. Instead no upgrade at arrival despite a Silver card of Gold Point Plus showed at the check in.
At 4 pm, one of the two room was not ready, the luggage stand 20 minutes alone in the lobby, and after 15 minutes they gave as the 350 room (one of the worst and smallest). The room was small and noisy in the night (3 floor just in front of Nobu and other clubs and restaurant).
They didn't clean the day after because we forgot to use MAKE UP ROOM botton, and when we did at 8.30pm was too late.
The last day we ask a late check out at 3pm just for one room to leave our luggage and use bathroom but they asked 20 GBP each our.
Finally, just 3 lifts,always busy, often the key card wasn't working. A man who worked there said that always happens.
Forget it if you are looking for luxury and enjoy other hotel in this wonderful city

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marioworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayFairHotel, Charles P. Oak at The May Fair Hotel, responded to this review, 6 November 2009
Further to your recent stay at the May Fair Hotel I am in receipt of your feedback which you very kindly took the time to complete online.

Feedback such as this is essential to ensure we constantly monitor our standards and procedures to eliminate errors.

Naturally I was very disturbed to read the catalogue of errors and problems you encountered during your stay with us. Please accept my sincere apologies, it would be churlish of me to try and justify the myriad of incidents you had to endure.

Please be assured that I take your complaint extremely seriously and these issues have been brought to the attention of the relevant Heads of Department, along with the entire larger management team.

With regard to your complaint about the noise coming from the street, I am deeply upset that after such poor service you were also inconvenienced by this.

Naturally I fully appreciate that you are now reluctant to return to the May Fair but I would like to stress that complaints of this nature are rare and that we would welcome the chance to change your current perception.

Regards
Charles P. Oak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 24 October 2009

My wife and I have just returned from a two night break in the May Fair Hotel, London.
It is just minutes walk from the Green Park tube station, had a good sized bedroom (we stayed in a deluxe room with terrace), a lovely restaurant (where Mel B, ie ex Spice Girl ,was at the next table!) and two good bars.

I would definitely stay here again when next in London.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMA555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayFairHotel, Charles P. Oak at The May Fair Hotel, responded to this review, 6 November 2009
Dear Reviewer

Further to your recent stay at the May Fair Hotel I am in receipt of your feedback which you very kindly took the time to complete online.

I am delighted you had such an enjoyable stay and was even able to do alittle star stopping!

I would like to thank you for this very helpful feedback and I sincerely hope with have an opportunity of welcoming you back to the May Fair sometime in the future.

Regards
Charles P. Oak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 22 October 2009

Having wanted to stay at this hotel for many years I finally got the chance. I had looked on their website to enquire about rooms and prices. Not understanding how to book a twin deluxe (I could only see superior twin) I called the reservation directly. I told the person on the phone my wish and told them I needed a twin room (I would have been visiting with my father). I was told the price would be £722.20. A double Deluxe would have cost £488 and once I asked why was there such a steep difference in price when only two people would be staying in the room (eg like a double only the fact I wanted a twin room) I was told very rudely and abruptly that, and I quote "well if you can't afford the price I have stated why are you interested in staying at this type of hotel" and the phone was put down on me.

I have been extreamly upset about the comments. I no way was I ignorant or angry towards the member of staff (whose name I cannot remember as I was so shocked at the time) and I did not expect to be spoke to in that way. I have stayed at Radisson hotels before and never had any troubles but this has extreamly upset me.

If you want to stay at this hotel you better let the Hotel see your bank balance first as they don't seem to want "other" people to use their hotel.

  • Stayed October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ThePromise27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
61 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 18 October 2009

This is a decent hotel in central London.

The rooms include an iPod dock and are spacious. The view from the windows is of the windows of the other rooms of the hotel.

They provide room service breakfast at no additional cost.

  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DG55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayFairHotel, Charles P. Oak - General Manager at The May Fair Hotel, responded to this review, 21 October 2009
Dear Reviewer

Further to your recent stay at the May Fair Hotel I am in receipt of your comments which I would like to thank you for, this feedback is an essential tool for members of the public looking to make an informed decision as to where to stay when in London.

I am glad that you felt the hotel was overal well equipped, I note your comment about the rooms having no views, and although this is true of the inner facing rooms we do have a variety of different rooms which enjoy different aspects and would gladly try to accomodate your preference should you be returning.

I would like to thank you for this very helpful feedback and I sincerely hope with have an opportunity of welcoming you back to the May Fair sometime in the future.

Regards
Charles P. Oak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 18 October 2009

Close to the underground and conveniently located in the central part of London.
All hotel ammenities were great - staff very friendly.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TorontoMark1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayFairHotel, Charles P. Oak - General Manager at The May Fair Hotel, responded to this review, 21 October 2009
Dear Reviewer

Further to your recent stay at the May Fair Hotel I am in receipt of your feedback which you very kindly took the time to complete online.

I am thrilled to read that you enjoyed your stay with us and found the hotel to be convieniently located.

I would like to thank you for this very helpful feedback and I sincerely hope with have an opportunity of welcoming you back to the May Fair sometime in the future.

Regards
Charles P. Oak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The May Fair Hotel

Property: The May Fair Hotel
Address: Stratton Street, London W1J 8LT, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Casino Hotel in London
#46 Spa Hotel in London
#108 Business Hotel in London
#126 Family Hotel in London
#150 Romantic Hotel in London
#159 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The May Fair Hotel 5*
Number of rooms: 406
Official Description (provided by the hotel):
The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more   less 
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Also Known As:
May Fair London
Mayfair Hotel London
May Fair Hotel London

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