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“Exceptional Haircut and Proffesional...”

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The Refinery Limited
Ranked #103 of 632 Spas & Wellness in London
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Owner description: Stop in for a “pick-me-up” at one of London’s premier one-stop grooming emporiums for men, offering barbering, skincare, bodycare and spa treatments.
Reviewed 3 June 2010

I was recommended by a colleague to try Dan at the Refinery as he had been cutting his hair for over a year and was happy each time, so I went along. I couldn’t find it at first because there wasn't a sign on the front of the building, just a little plack (must be a reason for that I thought). When i eventually got there I was ten minutes late and Dan was waiting by the payment area and greeted me as though he had known me for years. I was then escorted to the barber shop which is up a level from the main area, which was impressive to say the least. I was offered a cappuccino or a glass of fresh juice (I politely accepted the cappuccino). We then discussed my hairstyle but I was keen to see what Dan could do so I gave him free reign over my hair. He explained what he was going to do taking into account what I generally wear in and out of work which he explained would make the difference to making my haircut a lot more personal not just any regular "messy" hairstyle. We talked about work, sport, holidays and just the general goings on of London. He took his time and paid a lot of attention to my hair (even though I was late) which I have never had done before in my local barbers. Then it was washed again and styled. It was exactly what he had explained and exactly what I wanted. He recommended me the wax of his choice and escorted me to the payment area. Everything right down to the goodbye with Dan was extremely professional and I could not recommend him highly enough!

1  Thank RdMason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 15 of 15 reviews

Reviewed 29 November 2008

The Refinery, what a disappointment! I showed up 10 minutes before my scheduled treatment and had to wait 20 minutes in a tired waiting room, blasting BBC News 24 on a huge screen (why should I see images of terrorist attacks before a relaxing treatment?). No hot drinks were provided, and the only heating system was a portable electric heater - very five star. My 30 minutes massage lasted less than 20 minutes (it started with a 10 minutes delay due to 'room preparation', but it ended promptly at the scheduled time). The cold treatment room had no heating, so the therapist had to leave the door open to let some heat through the noisy heating system in the corridor. The lighting was bad, the floor dirty, and a cheap CD player was providing some bad background music through the noise. The Refinery is totally overvalued, there are dozens of better alternatives in central London. Book at your own risk.

4  Thank LuxurySpaLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Derby, England
Reviewed 9 August 2005

The Refinery is heavily promoted as the ultimate male spa getaway in central London and it is quite good, and can be a nice experience, but standards are variable. The decor is modern and relaxed and one is invited in to sit in a comfortable area. Things start with an offer of water - the order usually does not arrive. Then the treatments. The Vichy shower is excellent and unusually some of the therapists massage you in the Vichy, which is very pleasant. Last time I was there the machine didn't work properly! Dry flotation is very good, the tanks work better than many of those at other venues and the wrap and head massage whilst you lie in it are very well done by some of the therapists. Then massage - some people there are very good indeed, but some are rather unskilled, and tend to focus too much on gentle and in fact rather insipid massage rather than good skilled tissue work. The hairdressers is nice, they do proper shaves but only by appointments, which seem difficult to arrange. Last time I went the barbers were male and irritating. Prices are not too bad by London standards. Expect to book an hour massage and get the usual London spa 41 minutes with the last 5 being particularly rushed whilst the therapist thinks about getting away from work. Sometimes reception overcharge for some things or add items you didn't have, including drinks you ordered but were not provided. On several visits, dirty glasses were lying around, rooms were scruffy and equipment did not work.

9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2016 via mobile
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Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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