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The Dorchester
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Reviews (1,669)
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Reviewed 20 April 2011

I've stayed a numerous amount of times, sometimes just for a break, other times for special occasions. All the other reviewers comments are correct, wonderful place, staff in all areas tend to be very customer focused and make an effort to make your stay perfect from check-in to housekeeping to restaurant teams. A special note is Hadi in the reception team, I only stay sporadically in the hotel on and off and yet he's always made me welcome and always made me feel at home and if he's on duty, the first to say "Welcome back! Nice to see you again".

Rooms large by London standards, a bit twee some of the rooms decor, bathtubs are lovely and deep and beds are very comfortable. Their SPA is GORGEOUS and lovely way to pass an afternoon very quickly. Afternoon tea was average but Grill was nice.

One niggling thing that has occurred a few times in my stay, there is one area/wing of the hotel where the air-conditioning struggles to perform in the rooms there during summer. If I get rooms in that wing, always the air-conditioning doesn't work and I lose a night's worth of sleep as it's very warm because I think that side of the building gets the full blast of the afternoon heat on a hot day and it's doesn't cool down by night. Often when you walk out of your room, you find the corridors cooler.

I've made that known to the reception team upon check-out each time it's happened and they always say they will follow up and invariably I find that the next time, I'm re-allocated back to that wing and I get hit by the same problem. I think I have to start tracking what room numbers I find this problem in and ensure that I'm not stuck in that wing. It's just hard that I have to recall that each time and I'm surprised no one else has raised this compliant especially in summer.

On the last time in March when I stayed, I had to change rooms late at night (around 1am) as it was unbearably warm and the lady (Oriental, I didn't catch her name) who come to attend to me from the front desk was so apologetic and helpful and even moved my heavy suitcase by herself without waiting to call for the concierge. She was also unwilling to take a tip from me saying she was sorry I had to move rooms so late at night. So I have to say kudos to the team for their service and customer focus......just sort out that air-conditioning or else avoid putting me in those rooms.......I'm very sensitive to heat.:-)

Room Tip: Lovely deep bathtubs or spend day in spa
  • Stayed: February 2011, travelled as a couple
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Thank poshredkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thedorchester, Manager at The Dorchester, responded to this reviewResponded 21 April 2011

Dear Guest,
Thank you very much for taking the time to post your comments, I am delighted to hear about your visits to The Dorchester and very proud that our staff have made an impression on you. I will certainly be passing along your praise to the team, especially Haddi from our Front Desk team.
I apologise for the inconvenience that you have experienced with regards to the air conditioning. I can assure you that our engineering team will be following up on your comments made to resolve the issue as we move into the warm summer months.
We look forward to welcoming you back again in the future. Please do contact me directly and allow me to look after you on your next visit to London.
Yours Sincerely,
Kostas Sfaltos
Executive Assistant Manager, Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2011

Stayed at the hotel for 1 night as a birthday celebration. Got a £660 room for £360 on Booking.com. We were upgraded on arrival. First class reception service. Room was lovely with lots of attention to detail. Breakfast was lovely - room service was a nice treat (£35 pp). A wonderful experience.

  • Stayed: April 2011
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Thank TtravellerUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thedorchester, Manager at The Dorchester, responded to this reviewResponded 28 April 2011

Dear Guest,
I am very happy to hear that you enjoyed your birthday visit to The Dorchester. I am honoured that you chose to spend your birthday with us and thrilled that we helped make it a happy celebration.
We hope to welcome you back to The Dorchester again in the near future.
Yours Sincerely,
Kostas Sfaltos
Executive Assistant Manager, Rooms

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Reviewed 15 April 2011

Scary junior suite with old facilities with poor view from the window, ....
Over 1000 pounds a day!
In addition to the credit card was charged 2 times

  • Stayed: April 2011, travelled on business
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15  Thank AppolonoaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thedorchester, Manager at The Dorchester, responded to this reviewResponded 28 April 2011

Dear Guest,
Thank you for taking the time to post your comments following your stay at The Dorchester.
I was extremely concerned to read that your stay did not live up to your expectations and I trust that you will allow us the opportunity in the future to showcase to you the great choice of accommodation we are able to offer.
I do hope that we can look forward to welcoming you back to The Dorchester, please contact me directly prior to your next stay and allow me to personally look after your arrangements for you.
Yours Sincerely,
Kostas Sfaltos
Executive Assistant Manager, Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2011

One of several bars in the hotel, very good drinks, music OK and not too loud, ugly interior and the waiters are way too pushy: your glass is not yet empty when they already ask what you want to drink; clear instructions from management to boost the consumption??!!!

Stayed: April 2011
1  Thank ikke48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thedorchester, Manager at The Dorchester, responded to this reviewResponded 15 April 2011

Dear Guest,
Thank you for taking the time to post your feedback.
I was however concerned to read your comments following your stay with us at The Dorchester in respect of your experience in The Bar, and I would like to assure you that it is not at all representative of the hotel. I would be most grateful for the opportunity to speak with you in person to discuss your comments further, and would therefore ask you to kindly contact me directly here at the hotel.
I look forward to hearing from you at your convenience.
Yours faithfully,
Renaud Gregoire

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Reviewed 20 March 2011

Ive stayed at the dorchester many times and even had a week here for christmas a couple of years back, a charming hotel very exclusive and I love china teng one of the restaurants especially the whole aromatic duck which is carved at the table for you...very lovely for special occasions and a nice bar too

  • Stayed: October 2010, travelled with family
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1  Thank phoebewillett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thedorchester, Manager at The Dorchester, responded to this reviewResponded 24 March 2011

Thank you for taking the time to post your review following your recent visit to The Dorchester.
We are truly delighted to note that yourself and your family all thoroughly enjoyed your return visit to the hotel, and in particular to China Tang, as it is our aim at The Dorchester to surpass all our guests’ expectations, and to provide a sense of occasion in timeless surroundings.
Please also be assured that I have passed your very kind comments to all of the staff concerned, particularly to the team at China Tang. We are most grateful for your feedback and will strive to continue to accommodate all of our guests’ requests whenever possible and ensure a truly memorable experience.
With thanks once again and as a loyal and long-standing guest we look forward to the opportunity of welcoming you back to The Dorchester in the very near future.

Yours sincerely,

Renaud Gregoire
Director of Food and Beverage

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