I was looking forward to my stay at The Dorchester but was rather disappointed. The two main issues were:
1) they were renovating some of the corridors and for some obscure reason they decided it would be a good idea to place me and one of our business partners in that section: this meant that from 7am there was noise from the workmen re-doing the wallpaper. On my last morning it also seemed like they were renovating the bathroom in the room above mine as there was very lound ongoing noise of building work. Complaints to the hotel manager seems to have had little effect although at the end they did provide a discount. Surely for a hotel of their standing they should close the wings they are renovating and place customers in the quiet part: secret of a good hotel? A good night's sleep.
2) the service at breakfast was really very poor, especially on the 2nd day when the waiter kept forgetting most of the order, and then the easiest of the orders (a salmon bagel) took nearly 30' to arrive but then it was cold. Promptly we sent it back and asked to have a different waiter, the 2nd was much better but at some stage all appeared to have gone on a breack and there was no one around.
Also, the place is just incredibly busy that it's difficult to find it a relaxing place. The rooms on the whole were very good although the decor is a bit dated. Don't be misled by the video on the website, it's only the most exclusive suits which have yet had the refurbishment. Although the batrooms are very nice and spacious. The minibar was also well stocked although it's beyond me why they cannot provide a kettle and tea/coffee facilities.
We tried most of the restaurants in the hotel and the bar. The food is good without being spectacular (only the bill is), but the cocktails are excellent. I recommend trying the bar of China Tang which does superb Lychee Martinis.
Overall, if I have the choice I won't stay here again.
- Official Description (provided by the hotel):
- The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more less
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- Also Known As:
- The Dorchester Hotel London
- Dorchester Hotel London
- Dorchester London