I had always wanted to stay at The Dorchester. It seems so grand and quintessentially British. Well, the lobby is anyway. We stayed six nights and after the first night asked to change rooms. We were staying in a standard king room and all I can say is it was shabby without the chic. Furniture is worn out, rug unraveling, and really no light as there was only a small window. For the pleasure of $100 USD more per night, we got moved to a refurbished room (ask when you check in).
The hallways really smell like grandma's attic - no kidding.
The service was also very hit and miss (as it turns out).
-- We tried on two separate evenings to get a bottle of champagne put on ice before we returned to the hotel but both times we returned to the room with no ice bucket (and this was with several hours notice). To be fair, after whining about it (because I was not happy), two complimentary glasses of champagne did show up with a nice bowl of nuts.
-- Thinking it was an apology, a fruit plate also showed up (it was put in our room but not meant for us). Sorry Mr. Smith but you will not be getting your welcome fruit plate.
-- When we moved rooms they didn't bring the guard railing for the toddler bed. We called and called. When we got back to the room late, there was a guard rail but it was literally in about 20 pieces laying on the ground by the door with the box next to it. Where we suppose to put it together for them?
On the plus side, the housekeeping staff are really good. Your room looks great when you return. They adjust the number of towels you need based on how you use them. The sheets are also extremely soft.
I've read all the reviews of how fabulous the service is and how special they make you feel -- we just didn't get that. We have been fortunate to stay in some fabulous five-star hotels around the world and this experience just didn't stack up.
- Official Description (provided by the hotel):
- The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more less
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- Also Known As:
- The Dorchester Hotel London
- Dorchester Hotel London
- Dorchester London