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“another great london place”
Review of The Dorchester

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The Dorchester
Ranked #39 of 1,067 Hotels in London
Certificate of Excellence
Los Angeles, California
Level Contributor
219 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“another great london place”
Reviewed 4 July 2014

excellent hotel with large rooms, and international guests, beautiful suites, amenities are up to scratch, gorgeous reception and efficient service, mostly a palace than an hotel,and great situation, near all the luxury shopping district

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank air198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at The Dorchester, responded to this review, 16 July 2014
Dear air198,

Firstly let me thank you for taking the time to post your review of your recent stay at The Dorchester. I thoroughly enjoyed reading that you thought the large rooms were excellent and our suites were well-appointed, with efficient service from our dedicated staff. I will be sure to share your kind words with the teams here and I hope to welcome you back to The Dorchester for your next stay in London. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (217)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Lincoln, Rhode Island
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 July 2014 via mobile

We just finished our visit to London, and had a wonderful time at The Dorchester Hotel . We love hotels
That are relevant to the places where we stay and London has a stiff competition as it has the greater number of best hotels in one city. Also the most expensive in the world. I picked The Dorchester because it's location across Hyde Park. The history
As a traditional British hotel and
Well known service. We were not disappointed, the service is what makes this hotel wonderful. From the moment we were greeted at the door until we left.
The valet told us our rental car will
Need a special fee to drive our car
On days we are not supposed to, a congestion fee. They asked for the days we will be taking the car out
And took care of it.
Francisco at reception show us our wonderful rooms, the beautiful Promenade room and even took me on a tour of the spa to see the
Amazing pearl chandelier and patisserie room for tea while at the spa. He was very pleasant and kind and very happy to show you
Around. The ladies are the Promenade were also wonderful and helpful as we were late for our High tea experience , Rassa was our waiter for our table and she was most wonderful through this experience. In essence they may you feel very comfortable in this wonderful establishment. My last
Comment are the beds, they were the best we ever had, soft, the linen best quality and we slept like babies.


II

Stayed July 2014
Helpful?
2 Thank Maria Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_Fasel, General Manager at The Dorchester, responded to this review, 7 July 2014
Dear Maria Y,
I am thrilled to know that you had a wonderful experience at The Dorchester. It is with great pleasure to hear that you enjoyed your stay with us, from your room, to the restaurant, to the spa, and most of all the service. I would also like to thank you for referencing some of our team members by name and please know that I will reach out to them individually to let them know how they made such a positive impact on your stay. Thank you again for your kind words and we look forward to welcoming you back soon. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
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Los Angeles, California
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 June 2014

It was the holidays and what better place to go than London! For shopping! At Harrods! We had a FUNtatstic time in London. We loved the sights especially Windsor Castle and Bath.
This hotel is a WOW! From the suite, restaurants, amenities.....GREAT! The staff was warm and cordial. Love the afternoon tea....it's the best in London! The GM was great! Love it!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zightzeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_Fasel, General Manager at The Dorchester, responded to this review, 1 July 2014
Dear Zightzeer,
I am thrilled to know that you had a wonderful experience at The Dorchester and you truly enjoyed London, Windsor and Bath. Many thanks for your kind words and I look forward to welcoming you London and The Dorchester in the near future. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
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London, United Kingdom
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 23 June 2014

I got afternoon tea at The Dorchester as a Christmas gift from a relative. I've had a couple of afternoon teas before in London and this was quite frankly poor. The location, interior and service were excellent. The sandwiches were OK as was the tea. The deserts and scones however were really average. It seems trivial but the jam for example was really runny so provided difficult to use on the scones. A lot of the deserts weren't really that sweet and to be honest nowhere near what I expected. I had better deserts at a Hilton Double Tree afternoon tea once. It's worth a visit but not as good as I had expected. The Ritz for me is still by far and away the best afternoon tea in London.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_Fasel, General Manager at The Dorchester, responded to this review, 1 July 2014
Dear Peter P,
I thank you for taking the time to leave a review following your recent visit for Afternoon Tea. I am pleased that you enjoyed the ambience and service offered by our team however, I am sorry that the pastries or the jam did not live up to your expectations. I would very much like to gain further feedback on your experience if you could kindly contact Nigel Sandiford, Food and Beverage Manager directly at the hotel.
Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 June 2014

We enjoyed our stay at the Dorchester, it is certainly a 5 star hotel. If your planning on a visit, afternoon tea is a must on your list. It's an excellent location for everything in London. Hyde park is just across the road if you like to walk or go for a jog.

Room Tip: Room looking over Hyde Park. The traffic outside is busy but you don't hear it in the room.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LadyA53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_Fasel, General Manager at The Dorchester, responded to this review, 1 July 2014
Dear LadyA53,
I am delighted that you enjoyed your stay with us and made the most of our favourable location and facilities. Many thanks for your kind words which I will share with the rest of the team and we look forward to welcoming you back soon. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bronx, New York
Level Contributor
283 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 20 June 2014

This hotel was absolutely magnificent... My room was amazing the bed was the largest bed I ever slept in... The hotel was meticulously clean... The staff was very accommodating no request was too small... Room service was absolutely fabulous... The beauty of this hotel is its location it is close to everything... The Royal Palace was within walking distance to see the changing of the guard... I cannot say enough about the quality of this hotel... This hotel is far from cheap however you absolutely get what you pay for....

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_Fasel, General Manager at The Dorchester, responded to this review, 24 June 2014
Dear Stephen V,
Thank you for reviewing your recent stay at The Dorchester and many thanks for your kind words. It is great to hear that your experience with us was most enjoyable and that you truly appreciated every aspect of your stay. I will be delighted to share your comments with the rest of the team here and we very much look forward to welcoming you back in the near future. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
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Winchester, United Kingdom
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 June 2014 via mobile

The nicest hotel iv ever been to and the rooms are wonderfully decorated and comfortable. The restaurant downstairs is delicious and perfect for lighter meals and then my most favorite place in the world is the underground Chinese restaurant where the food is beyond words. The staff are as you'd expect of a hotel of such high value and treated us more than well. Not a hotel to stay in if your looking for a traditional English place, but it's a lovely and luxurious hotel close to all the great Mayfair bars.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bellaeadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_Fasel, General Manager at The Dorchester, responded to this review, 24 June 2014
Dear Bellaeadie,
Thank you for your kind review of your recent stay at The Dorchester. I am delighted that you enjoyed your stay and I am delighted to hear that you made the most of our location and facilities. Please be assured I will share your kind words with the rest of the team here and we look forward to welcoming you back in the very near future. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Dorchester

Property: The Dorchester
Address: 53 Park Lane | Mayfair, London W1K 1QA, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in London
#37 Romantic Hotel in London
#39 Luxury Hotel in London
#58 Family Hotel in London
#64 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Dorchester 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more   less 
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Also Known As:
The Dorchester Hotel London
Dorchester Hotel London
Dorchester London

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