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“Elegance and Service”
Review of The Dorchester

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The Dorchester
Ranked #44 of 1,068 Hotels in London
Certificate of Excellence
Alexandria, Virginia
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Elegance and Service”
Reviewed 10 July 2014

My husband and I just spent a week at the Dorchester and it was wonderful. It is a quietly elegant place and everyone is ready to do anything to make you feel comfortable or help you. The 24 hour concierge was amazing and helped us time and again to do the things we wanted. We especially loved the breakfast and luxuriated over it every day. Our room was beautiful and quiet. To add to all this the location in Mayfair is ideal for any London stay. You are walkable close to just about everything. I can highly recommend the Dorchester to anyone.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at The Dorchester, responded to this review, 16 July 2014
Dear BetsyM2101,

I was delighted to read of your recent stay at The Dorchester and how our concierge team assisted you with things to do whilst in London and that you especially enjoyed your breakfast, followed by your ‘beautiful and quiet’ room. I am pleased to read that you thought our hotel location was ideal for staying in London and that you would recommend us. Thank you for your kind comments and I look forward to your return to The Dorchester in the near future. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

1,555 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
Date | Rating
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English first
Buckingham, United Kingdom
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 July 2014

We visited The Dorchester as part of birthday celebrations for my Wife's 60th. From beginning to end the Staff at The Dorchester treated us like "royalty". This Hotel and its staff deserve every accolade they are given. Anyone who is thinking of going there, dont hesitate. iTS NOT CHEAP but for a celebration its perfect.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at The Dorchester, responded to this review, 16 July 2014
Dear Bucksmjb,

Many thanks for taking the time to leave your review of your recent visit to The Dorchester to celebrate your wife’s 60th birthday. I enjoyed reading about the excellent service you received and that your experience was perfect from start to finish. I look forward to welcoming you back to The Dorchester in the hopefully not too distant future. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire, United Kingdom
Level 5 Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 July 2014

We stayed over Wimbledon Final weekend in a junior suite for two nights. The staff are brilliant, nothing is too much trouble and for a large hotel they make you feel like you are the only guests. From the moment we arrive we were greeted by friendly porters and doormen. Then the reception staff had us laughing and as we were early our room was not quite ready. No problem they whisked us off to the Pavilion for free tea while we waited.The room was excellent and even when I managed to completely flood the bathroom they just smiled and cleaned it up. The food is very good also. We dined in China Tang but that is a separate review

Room Tip: We had a room at the back which although did not have a view it was very quiet
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at The Dorchester, responded to this review, 16 July 2014
Dear Peter G,

I enjoyed reading of your recent stay at The Dorchester during the Wimbledon final weekend and in particular our how our dedicated staff made your experience memorable from the moment you arrived. I will be sure to share your positive comments with our porters, doormen and reception team here at the hotel and I shall also ensure your review for China Tang is shared with the restaurant there. I look forward to welcoming you back to The Dorchester soon, and for Wimbledon 2015. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

Spend the weekend in this lovely property situated across Hyde Park. Reception was graciously polite, we were in a corner suite 517/518. Room service breakfast took a rather long 37 mins on a saturday for a continental order but bread basket truly fresh and worth the wait!

Room Tip: Ask for suite 517/518, which is a one bedroom suite!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at The Dorchester, responded to this review, 16 July 2014
Dear views_gal_in_town

Thank you for your review following your recent stay at The Dorchester. I enjoyed reading how you thought our reception staff were graciously polite and that you enjoyed your suite with views of Hyde Park. Thank you for your comments regarding your room service breakfast, which i will look into with our Food & Beverage Manager. I am glad to hear that you enjoyed our fresh bakery basket and I would be delighted to welcome you back to The Dorchester for your next stay, hopefully in the not too distant future. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
219 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 4 July 2014

excellent hotel with large rooms, and international guests, beautiful suites, amenities are up to scratch, gorgeous reception and efficient service, mostly a palace than an hotel,and great situation, near all the luxury shopping district

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at The Dorchester, responded to this review, 16 July 2014
Dear air198,

Firstly let me thank you for taking the time to post your review of your recent stay at The Dorchester. I thoroughly enjoyed reading that you thought the large rooms were excellent and our suites were well-appointed, with efficient service from our dedicated staff. I will be sure to share your kind words with the teams here and I hope to welcome you back to The Dorchester for your next stay in London. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, Rhode Island
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 July 2014 via mobile

We just finished our visit to London, and had a wonderful time at The Dorchester Hotel . We love hotels
That are relevant to the places where we stay and London has a stiff competition as it has the greater number of best hotels in one city. Also the most expensive in the world. I picked The Dorchester because it's location across Hyde Park. The history
As a traditional British hotel and
Well known service. We were not disappointed, the service is what makes this hotel wonderful. From the moment we were greeted at the door until we left.
The valet told us our rental car will
Need a special fee to drive our car
On days we are not supposed to, a congestion fee. They asked for the days we will be taking the car out
And took care of it.
Francisco at reception show us our wonderful rooms, the beautiful Promenade room and even took me on a tour of the spa to see the
Amazing pearl chandelier and patisserie room for tea while at the spa. He was very pleasant and kind and very happy to show you
Around. The ladies are the Promenade were also wonderful and helpful as we were late for our High tea experience , Rassa was our waiter for our table and she was most wonderful through this experience. In essence they may you feel very comfortable in this wonderful establishment. My last
Comment are the beds, they were the best we ever had, soft, the linen best quality and we slept like babies.


II

Stayed July 2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_Fasel, General Manager at The Dorchester, responded to this review, 7 July 2014
Dear Maria Y,
I am thrilled to know that you had a wonderful experience at The Dorchester. It is with great pleasure to hear that you enjoyed your stay with us, from your room, to the restaurant, to the spa, and most of all the service. I would also like to thank you for referencing some of our team members by name and please know that I will reach out to them individually to let them know how they made such a positive impact on your stay. Thank you again for your kind words and we look forward to welcoming you back soon. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 June 2014

It was the holidays and what better place to go than London! For shopping! At Harrods! We had a FUNtatstic time in London. We loved the sights especially Windsor Castle and Bath.
This hotel is a WOW! From the suite, restaurants, amenities.....GREAT! The staff was warm and cordial. Love the afternoon tea....it's the best in London! The GM was great! Love it!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roland_Fasel, General Manager at The Dorchester, responded to this review, 1 July 2014
Dear Zightzeer,
I am thrilled to know that you had a wonderful experience at The Dorchester and you truly enjoyed London, Windsor and Bath. Many thanks for your kind words and I look forward to welcoming you London and The Dorchester in the near future. Kind regards, Roland Fasel, General Manager and Regional Director UK – The Dorchester, Dorchester Collection
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Dorchester

Property: The Dorchester
Address: 53 Park Lane | Mayfair, London W1K 1QA, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in London
#37 Romantic Hotel in London
#44 Luxury Hotel in London
#58 Family Hotel in London
#64 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Dorchester 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more   less 
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Also Known As:
The Dorchester Hotel London
Dorchester Hotel London
Dorchester London

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