Booked a weekend at The Dorchester for a weekend to celebrate our 40th wedding anniversary and my sixtieth birthday, on arrival the staff appeared to be very courteous and obliging but after we had been out for a walk in the afternoon we received a telephone message to say the hotel needed to authorise our credit card, I attended reception and said it was not a problem but then I was advised I should telephone my bank and release more funds to cover the bill, it became very apparent the Dorchester thought we were fraudsters and fully expected us to do a "moonlight flit". That evening we had booked a table at Langans for dinner but the evening was completely spoiled as all we could talk about was the indignity of The Dorchesters apparent appraisal of our financial circumstances, I confronted the duty manager and advised him we had more than sufficient funds to cover whatever came our way. I also advised my wife and I had stayed in some of the best hotels in the world (Raffles, Waldorf Astoria and many top class Hiltons) and had never experienced anything like the embarrassment The Dorchester has inflicted on us. The duty manager offered us a champagne tea as way of compensation but we declined, we do not need "free-bees", we can pay our our way.
All we ask is that all guests are treated with respect and not made to feel insignificant because the do not turn up in a Rolls Royce or wear armani suits.
It looks suspiciously like the Hotel runs a "postcode" appraisal of guests, obviously ours (Sheffield) was on their risky list and they wanted to make sure we did not leave without paying. What was supposed to be a celebratory weekend turned in to a nightmare and one we will remember for a long time to come and no, we will not be going back to The Dorchester, even if was free.
- Official Description (provided by the hotel):
- The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more less
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- Also Known As:
- The Dorchester Hotel London
- Dorchester Hotel London
- Dorchester London