We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“appalling !!!!”
Review of The Dorchester

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Dorchester
Ranked #36 of 1,063 Hotels in London
Certificate of Excellence
Sheffield
2 reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“appalling !!!!”
Reviewed 19 September 2009

Booked a weekend at The Dorchester for a weekend to celebrate our 40th wedding anniversary and my sixtieth birthday, on arrival the staff appeared to be very courteous and obliging but after we had been out for a walk in the afternoon we received a telephone message to say the hotel needed to authorise our credit card, I attended reception and said it was not a problem but then I was advised I should telephone my bank and release more funds to cover the bill, it became very apparent the Dorchester thought we were fraudsters and fully expected us to do a "moonlight flit". That evening we had booked a table at Langans for dinner but the evening was completely spoiled as all we could talk about was the indignity of The Dorchesters apparent appraisal of our financial circumstances, I confronted the duty manager and advised him we had more than sufficient funds to cover whatever came our way. I also advised my wife and I had stayed in some of the best hotels in the world (Raffles, Waldorf Astoria and many top class Hiltons) and had never experienced anything like the embarrassment The Dorchester has inflicted on us. The duty manager offered us a champagne tea as way of compensation but we declined, we do not need "free-bees", we can pay our our way.
All we ask is that all guests are treated with respect and not made to feel insignificant because the do not turn up in a Rolls Royce or wear armani suits.
It looks suspiciously like the Hotel runs a "postcode" appraisal of guests, obviously ours (Sheffield) was on their risky list and they wanted to make sure we did not leave without paying. What was supposed to be a celebratory weekend turned in to a nightmare and one we will remember for a long time to come and no, we will not be going back to The Dorchester, even if was free.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
38 Thank pipsss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,518 reviews from our community

Traveller rating
    1,170
    217
    80
    29
    22
See reviews for
267
589
107
251
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nr Cardiff, South Wales
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 September 2009

As a treat for us we opted for "Afternoon Tea at the Dorchester" What an excellent choice it turned out to be - From the moment we arrived the Staff we polite and friendly – when we stepped out of the taxi our bags were taken off us and we went into the bar for a drink. Here we had cocktails and relaxed. We were then shown to our table, the waiter was delightful and could not do enough for us – he made our afternoon tea very special. We started with a glass of champagne and then he went on to explain all the different teas, sandwiches and pastries we would be having.
The floral displays are wonderful the décor is beautiful, you feel like you’re in another world with the pianist playing through the afternoon. We did not feel hurried or rushed as the ambience in the Dorchester is very calm and unhurried. Whilst this is a real treat and not cheap it is really worth every penny and we all have wonderful memories of our trip to London.

  • Stayed September 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rgriffiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2009

Stayed at the Dorchester for a romantic getaway last year. I had booked champagne and flowers in advance but unfortunately it took 3 phone calls to reception to get this organised which took the surprise element away and left a bad impression. Initially our room overlooked an air conditioning unit which was disappointing for the money we paid, the staff did however move us to a better room on request.
Breakfast was lovely, very luxurious, impeccable service. Overall, a luxurious hotel, great location but not really worth the money or hype.

  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cats002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
1 review
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 15 August 2009

i went to the Bar in the dorchester after eating in the allan ducaisse restaurant, i was accosted by a security thug/manager at the door who said that the bar was only for residents, I said I was a resident and this security thug continued to shout at me to show my hotel key.even when i hgav ethe key he wouldnt believe me and went ot recepytion to confirm. Im black .on sitting down, i saw three skimply dressed blonde hookers,chatting very cordially with the barmen. i met and chatted with a white couple who said they were not residents,. so i was sure i had been a victim of racism and discrimaination, this experience ruined my evening, and my stay in the hotel and i would think twice about staying or recommeding it.I warn other ethnic minorities about this racist policy.even when i complained to the duty manager there were no apologies from him or upper management , even though i stayed for two more days.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
68 Thank safari1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kent
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2009

My husband and I decided to celebrate our 40th Wedding Anniversary by treating ourselves to a London show and a night at the Dorchester, however we had no idea that the management and staff at the Dorchester would make our special occasion even more special.

From the minute we arrived at the hotel we were treated like royalty by everyone. Our room was upgraded to a Suite where a bottle of champagne on ice and a bowl of fruit was awaiting our arrival, followed by a tray of chocolates and flowers.

We had afternoon tea in the Promenade and everything was just perfect - there was plenty to eat and I couldn't believe that a sandwich could be so delicious! Our waiter was very attentive and friendly and again made us feel very special - he even brought out two small tartlets with candles to wish us a Happy Anniversary. Breakfast was the same, perfect in every way.

We have nothing but praise for the staff, who were all so friendly and always smiling. Thank you to all at the Dorchester for making our 40th Anniversary an unforgettable occasion.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank littleplump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 August 2009

Wow Wow... What an experience

It was our 10th Wedding Anniversary & Sons B'day wanted something very very special,


It was a royal welcome for us, people were very nice, I would say personalise service
for everything. had high tea at the promenade its was more than a main meal.

and we had some nibble in the room,It was a mini BBQ in your room,
We stayed at the Belgravia suite simply stunning views of the Hyde park,
Toilets was better than the bed room, everything was so much in to detail.

Service was best we have ever experience in a hotel, simply extraordinary team,
We spotted few celebrities while we are on the promenade including Prince Andrew
we were too shy to photograph him the experience worth lot of money.

We had a memorable stay, highly recommend this place if you are after a treat.

We are already planning our next trip

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank virosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 July 2009

After much research we opted for Afternoon Tea at the Dorchester. An older review on Trip advisor was very helpful, and we hoped all would be still the same. Indeed, I can confirm all the other reviewer said. The price for the full afternoon tea (excluding champagne) is now £33.50, plus 12% service charge, but for a truly unforgettable afternoon we felt it was worth paying.

For any special occasion it will make a perfect treat. The staff are very friendly and hepful, and if you are not used to frequenting 5 star hotels you will not feel at all on edge!

The afternoon tea includes as many sandwiches as you can eat! A nice selection of chicken, cheese, smoked salmon, egg mayonaise was offered. Then a small dessert, followed by warm dainty scones (plain and fruit) with cream and jam. You are served seconds, if requested. (we managed 4 each!) There is a selection of small delicate cakes to finish.

The tea menu is extensive, but not being an expert I took the waiters advise and went for the Dorchester Blend. This was perfect - in fact you will never want a tetley tea bag again!

The ambience in the Dorchester is very calm and unhurried. There are only 2 sittings so you have almost 2 hours before you have to vacate the table. The pianist plays throughout the afternoon and you really feel you are in another world. The decor is lovely, with beautiful floral displays, potted palms etc.

Stayed July 2009, travelled with friends
Helpful?
1 Thank JosiEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Mayfair
COMO Metropolitan London
COMO Metropolitan London
#53 of 1,063 in London
4.5 of 5 bubbles 1,082 reviews
Mayfair
Four Seasons Hotel London at Park Lane
Mayfair
The Connaught
The Connaught
#6 of 1,063 in London
4.5 of 5 bubbles 786 reviews
Show Prices
Show Prices
Show Prices
Mayfair
Brown's Hotel
Brown's Hotel
#22 of 1,063 in London
4.5 of 5 bubbles 1,378 reviews
Belgravia
The Lanesborough
The Lanesborough
#24 of 1,063 in London
5.0 of 5 bubbles 232 reviews
Mayfair
InterContinental London Park Lane
Show Prices
Show Prices
Show Prices

Been to The Dorchester? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Dorchester

Property: The Dorchester
Address: 53 Park Lane | Mayfair, London W1K 1QA, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in London
#36 Luxury Hotel in London
#37 Romantic Hotel in London
#58 Family Hotel in London
#64 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Dorchester 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Lastminute, Ebookers, Hotels.com, Booking.com, Priceline, Agoda, TripOnline SA, Traveltool, S.L.U., HotelsClick, Cancelon, Evoline ltd and Hotel.de so you can book your The Dorchester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Dorchester Hotel London
Dorchester Hotel London
Dorchester London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing