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“Incredible Service”

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Four Seasons Hotel London at Park Lane
Ranked #18 of 1,069 Hotels in London
Certificate of Excellence
Los Angeles, California
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Incredible Service”
Reviewed 17 August 2011

The service was impeccable. We were greeted but several members of the staff and upgraded to incredible suites. Definitely one of the best stays I had in London with my family.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MrAlexC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,075 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
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Leeds, United Kingdom
Level 5 Contributor
85 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 16 August 2011

Regularly stay at Four Seasons hotels and we were keen to visit the recently refurbed London Park Lane property.
Not disappointed in the slightest with any of the usual amenities and services that you would expect from this leading chain.
Spa/gym could do with improving its' showering facilities as it seemed the only way to get changed was to pay £25 to gain spa access. Too many competitors not doing this for them to get away with it.
Restaurants and bars very contemporary with a good feel thoroughly enjoyable and most of all not stuffy as many of the grand dame london hotels can be.
Definately worth a visit and no doubt any minor teething problems will have long disappeared as they tend to do with Four Seasons.
We'll be back

  • Stayed March 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Babysnakes44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 August 2011

True to 4 Seasons pedigree, it's up-market and impeccable service. Stayed 3 nites. Rooms may be small but expected of London hotels. Very new being v recently refurb. did anyone mention the shuttle service w a Rolls Royce Ghost???? Wow... Love it! Now.... I have to re-think if I should give up the later booking at claridges next week and return again to 4 Seasons. Great location to give access for a morning run in Hyde Park.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank waterina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 August 2011

5 Star service from every staff member. Excellent experience from the moment you arrive.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank john-hana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level 5 Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 August 2011

We have just spent two nights at the Four Seasons Park Lane - London. From the moment we arrived at the entrance of this hotel until the moment we left the hotel our experience has been superbe! If there was more than 5 stars to rate this hotel I would go for the maximum. Attention to detail is so well executed that there are few words to explain it. The doormen, the reception, the restaurant, the bar, the housekeeping, the rooms, the hotel design or let me say everything about the Four Seasons Park Lane is very very good! Bravo to the management and to the team. I have been to few other Fours Seasons but this one tops my list for the moment. I would highly recommend it for an unforgetable London visit! Well done.....and please keep it up.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank OnlyTop5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 July 2011

I had to visit London for a birthday party and having read about the reopening and the reviews on the spa, I chose this hotel. Have not been disappointed one second. Personnel is very friendly and professional. The spa and fitness room have beautiful views. You are informed about your treatment in the spa before the start. Also there are nice price relaxation pods available to listen to some music whilst drinking a post treatment tea. Simply heaven to start of your day like this. The healthy breakfeast option is really gorgeous.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Kspaepen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montigny-le-Bretonneux, France
Level 6 Contributor
84 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed 16 July 2011

After our 3rd stay since reopening I can now confirm that all major issues we faced in March have been successfully addressed.

Rooms are perfect! Stay in a Conservatory for more space especially during Summer when you can enjoy your own private terrace. Or go for a Suite, they are wonderful, especially Park Suites!

Amaranto restaurant is excellent => service is professional, discrete, efficient. Food is of excellent quality. Menu is limited during week-ends but it is truly fantastic during weekdays. Room service is quick & very good, and in-room breakfast is great.

Since reopening some changes have already been performed. Piano has been moved close to the stairs to allow more space in the lounge, and flower arrangement has considerably improved.

Afternoon tea is excellent. And it seems it's getting quite popular so do not forget to make a reservation!

Only two points which could still be improved => cleanliness (mirror doors do not help) & concierge service (wrong answer to address request).

In London we have tried the Savoy, Lannesborough, Dorchester & Connaught.
Four Seasons Park Lane is far ahead and continuously improving so do not hesitate!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Cedric&Pierre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel London at Park Lane

Property: Four Seasons Hotel London at Park Lane
Address: Hamilton Place | Park Lane, London W1J 7DR, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in London
#10 Spa Hotel in London
#16 Family Hotel in London
#18 Luxury Hotel in London
#24 Romantic Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel London at Park Lane 5*
Number of rooms: 193
Official Description (provided by the hotel):
In the heart of Mayfair, set back from Park Lane and just steps away from Hyde Park and Knightsbridge, Four Seasons London at Park Lane captures a unique sense of place with its distinctive parkside location at the finest address in the city. Re-opened in January 2011, following an extensive two year-transformation, the hotel's 193 guest rooms and suites including 46 one, two and three-bedroom suites, many with fireplaces and private terraces, balance eclectic British sophistication with a sleek modern look. Amaranto Restaurant with its own private garden serves up modern Italian cuisine. The Amaranto Bar with its distinctive British clubby feel offers an ecclectic cocktail menu while Amaranto Lounge makes for the ideal spot for Traditional Afternoon Tea. The Spa at Four Seasons is a 10th floor rooftop retreat with nine treatment rooms, each benefitting from their own individual relaxation pod, and with an extensive treatment room. The Fitness Centre offers sweeping views across the city and features state-of-the-art cardio and weight training equipment. The hotel also has nine banquet and private dining rooms, most with natural light. ... more   less 
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Also Known As:
4 Seasons Hotel London At Park Lane
Four Seasons Hotel London
Four Seasons London
London Four Seasons

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