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Four Seasons Hotel London at Park Lane
Ranked #22 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 24 June 2012

Great location! Excellent service. Food and drinks were great. Pricey yes but worth every penny.

  • Stayed: July 2011, travelled with friends
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2  Thank Lalilove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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911 - 917 of 1,173 reviews

Reviewed 21 June 2012

I cannot praise this hotel high enough after our recent stay. We had a memorial few days there which were our last in London before we moved to Los Angeles. It was a perfect send off. The staff were magnificent and so welcoming. Especially good with our two year old son.

  • Stayed: April 2012, travelled with family
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1  Thank BoatfieldBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Thank you for posting your comments on TripAdvisor about your family's recent stay with us here at Four Seasons Hotel London at Park Lane. We really appreciate such positive feedback - as we continue to improve our guest experience it provides great motivation to our staff.

Thank you for staying with us and we look forward to welcoming you back !

Sincerely,

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Reviewed 20 June 2012

Great hotel, fantastic staff, made staying there on business very easy. The location is ideally located for access from aiports and rail stations as well as my office in Canary Wharf.

Staff were extremely helpful and made changing room (checked out for one night as in Spain)during my stay very easy.

Area has lots of small bars and restaurants around which make it ideal location. Recommended to two colleagues who also enjoyed their stay.

  • Stayed: June 2012, travelled on business
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Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2012

stayed here for one evening before hyde park hard rock calling concert. Was beautiful inside the lobby and great comfy room. Loved every minute of staying here!

  • Stayed: August 2011, travelled with friends
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Thank hainsby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2012

Yes, this is a five start hotel. And yes, you are paying a premium. But it's nice to get vwhat you paid for. Execllent, recently renovated facility. Beautiful rooms and fantastic service. It's alwways a plus when you are greated by name by the hotel manager upon arrival and given his card. Foo dat the restaurant was also very good. Have stayed at the Four Seasons, George V, in Paris, and this property compares very well.
We have also stayed at the Corianthia Hotel, which has a better location, if you are looking to be closer to Trafalgar Square, but you can't go wrong with this property. The corinthia also has a much better pool and a larger property. That said, this is a great hotel located minutes from the park.

  • Stayed: June 2012, travelled with family
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1  Thank Maxximvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

After our recent five night stay (couple with 2 young children aged 3 and 1) my feelings about this hotel are mixed. There were aspects of the experience I absolutely loved but others that were very disappointing for a hotel of this calibre.

I will start by acknowledging that it is an absolutely stunning property. The entrance is understated but what it lacks in size is made up for in style. The restaurant, hallways and lift lobbies are also very glamorous. In particular, our three year old daughter was delighted by the black and white photographs of screen goddesses hanging in the hallway of our floor even if we were a bit confused by that particular design choice!

We used our "By Invitation" upgrade credits for this stay so paid for the premier room but stayed in an executive conservatory. As I understand it, our upgrade should have been to a regular conservatory room therefore it was very nice of the hotel to upgrade us to the level above this. So while we certainly did get a good deal, and i was happy with the rate, I think I would have been disappointed by the experience if I had been paying almost 1000GBP for what was essentially a larger than normal (for London standards) hotel room with a semi private terrace.

Aside from the questionable value, the room was beautifully decorated with a fantastic array or technology and a very thoughtful layout. Our daughter slept on the sofa bed (surprisingly comfortable) and as this was packed away by housekeeping during their morning service it kept the room uncluttered by fold-outs etc. The dressing area, although not large, provided ample room for hanging clothing and storing cases and the bathroom was very nice. The weather during our stay was not great so we didn't have many opportunities to use the terrace however it was a nice touch and would have been a welcome feature had it been finer.

On the down side, no baby equipment other than a cot was offered to us. This seemed unusual for a hotel of this calibre, particularly a Four Seasons as they pride themselves on catering to families. Some newborn nappies were left in the room with the cot but as our son was over one, these didn't fit and the gesture seemed a bit clumsy. Also the lack of a kettle and an iron was irritating. Having encountered this in other London hotels I wasn't overly surprised but I do find it seriously impacts on my comfort levels as I crave a cup of tea as soon as I wake up and I don't like having to send my clothes out to get pressed as I only decide what to wear at the last minute. To be fair, when we requested a kettle, it was provided along with cups but we had to go out and buy our own tea, coffee and milk. Each day housekeeping would remove the cups and we would have to call to get new ones delivered. By day three we gave up and made do with coffee from the nespresso machine that is placed in the lobby for the morning rush (a great service that we greatly appreciated).

The food on offer was outstanding - both room service and in the restaurant. Breakfast was particularly nice but the service was chaotic, especially when things were busy. Also the children's menu was inadequate for guests staying longer than a few days and we quickly ran out of options and had to order out.

Other positives included fresh fruit delivered daily to the room. Also I don't normally use hotel shampoo but after I'd packed for the children, baggage space was at a premium so I decided to leave my usual shampoo at home. I was extremely surprised and impressed with the Roja (a brand i was unfamiiliar with) amenities on offer. They were a good size and left my unruly hair in good shape.

Now to the service... The positives first. Every single doorman that we encountered during our stay was a credit to the hotel. The young lady who checked us in (Joelin I think was her name) was also excellent and extremely helpful. She remembered our children's names and brought extra gifts for them which really made their stay. The other staff at reception were also impressive. The hotel car drivers also earnt a nod from us. Being able to use the gorgeous hotel Rolls Royce ghost cars for short local trips was greatly appreciated and the friendly and helpful drivers enhanced the service.

Service standards were let down by housekeeping and room service staff. While the room was always cleaned well in the morning, the turndown service was haphazard. During our five nights, a decent turn down was only provided on one night (when the room was serviced by two people) with a range of glitches suggesting a training issue. Also, some of the staff delivering room service seemed untrained. One of a few examples we had was finding half of our meal still in the warmer after we had finished eating because the attendant had not taken it out or told us it was there. These stories may sound awfully picky, but a hotel charging these prices needs to ensure seamless service to hit the mark.

Overall we did have a very nice stay but I am undecided if I will return here for my next London visit.

  • Stayed: June 2012, travelled with family
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1  Thank DenJenK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear DenJenK
Thank you for taking the time to post such a detailed TripAdvisor review of your family's recent stay with us. The guest experience is someething we take very seriously and we very much appreciate you being our guests. While we are delighted with your very positive comments about the design and decor of our new hotel, and pleased that you enjoyed your conservatory room accommodations, I am most disappointed that some service aspects did not live up to your expectations. Please accept our sincere apologies for the inconveniences you encountered and rest assured, your feedback has enabled us to review procedures and standards within the departments involved.

Thank you for staying with us and we do hope you will give us another opportunity to provide you with kind of luxury stay for which we are renowned. Please feel free to call me directly so that I may personlly oversee your stay.

Sincerely

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Reviewed 17 June 2012

We used to stay here when it was the inn on the park and used to love eating in "Lanes" . So we were excited about going back after the refurb . However it was disapointing only one restaurant mostly italian food . Loved some of the new decor in the lift and room corridors . The bedroom had a sliding door (all mirror) in the bathroom that could not be locked and even had gaps around when closed . A tv was in the bathroom mirror which was a novelty . The staff were excellent particularly the reception and front house porters . Dont think we will be going back though !

  • Stayed: July 2011
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2  Thank PeachCJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel London at Park Lane

Address: Hamilton Place, Park Lane, London W1J 7DR, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in London
#11 Spa Hotel in London
#13 Family Hotel in London
#22 Luxury Hotel in London
#24 Romantic Hotel in London
Price Range: £435 - £1,374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel London at Park Lane 5*
Number of rooms: 193
Official Description (provided by the hotel):
In the heart of Mayfair, set back from Park Lane and just steps away from Hyde Park and Knightsbridge, Four Seasons London at Park Lane captures a unique sense of place with its distinctive parkside location at the finest address in the city. Re-opened in January 2011, following an extensive two year-transformation, the hotel's 193 guest rooms and suites including 46 one, two and three-bedroom suites, many with fireplaces and private terraces, balance eclectic British sophistication with a sleek modern look. Amaranto Restaurant with its own private garden serves up modern Italian cuisine. The Amaranto Bar with its distinctive British clubby feel offers an eclectic cocktail menu while Amaranto Lounge makes for the ideal spot for traditional afternoon tea. The Spa at Four Seasons is a 10th floor rooftop retreat with nine treatment rooms, each benefiting from their own individual relaxation pod, and with an extensive treatment room. The fitness centre offers sweeping views across the city and features state-of-the-art cardio and weight training equipment. The hotel also has nine banquet and private dining rooms, most with natural light. ... more   less 
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Also Known As:
4 Seasons Hotel London At Park Lane
Four Seasons Hotel London
Four Seasons London
London Four Seasons

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