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“London weekend” 4 of 5 bubbles
Review of Four Seasons Hotel London at Park Lane

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Four Seasons Hotel London at Park Lane
Ranked #19 of 1,089 Hotels in London
Certificate of Excellence
new york city
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“London weekend”
4 of 5 bubbles Reviewed 18 February 2014

Lovely hotel. I had a rather small Deluxe room. Reminded me more of a Hong Kong hotel than one in London - super modern, high gloss, built in cabinetry, tight but well designed. The service was superb. However, room service was disappointing. I had a mediocre, half cold hamburger for 25 pounds. The Italian restaurant in the the lobby was first rate.

  • Stayed February 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CPS200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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987 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
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Ireland
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 11 February 2014

Stayed here for 3 nights just before Christmas 2013. Can't recommend it highly enough. Every interaction with staff was positive. Stands up to any other 5 star I have stayed in. Decor of the hotel is beautiful - a very sleek and modern look. Tried room service and food arrived, as promised, in 15 minutes. Most hotels make you wait 30-40 minutes for room service. Fantastic location in Park Lane. Stayed at its neighbour, the Intercontinental, a few months prior, and it pales in comparison to this place. It's pricey, yes, but if you can afford the splurge and typically enjoy 5 star hotels, this place is worth it.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank the_outcast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York, USA
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 11 February 2014 credit card Amex Cardmember Review

This is an impressive hotel. The lobby is modern elegance and the adjacent bar is quite lovely and good. The rooms were small but quit impressive. Although the room was a double it seemed more suited for a single. The fitting and decor were both high quality. The staff was super nice. I brought my small dog and he was very welcomed by all. Hyde Park is next door for a jog or a walk. The restaurant was exceptional and I ended up ther two nights. This hotel is modern and stylish. It is a contrast to some of older hotels.I am coming back

Stayed September 2013, travelled as a couple
Helpful?
1 Thank NYCSBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt Eliza, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

The FS Park Lane was my 9th FS hotel and this is by far the best I have stayed in.
The hotel looks like it has been recently refurbished as everything is spick and span. The front desk staff extremely accommodating when we arrived very early in the morning by giving us a room to freshen up in before our room was ready. The actual room was spacious by London standards and the bed was to die for after a 24 hour flight.
Breakfast each morning was excellent and the staff very friendly and helpful. There is no buffet and the dinning room has a very calm, elegant feel about it.
What really stood out about the hotel was just how helpful everyone was. We needed a taxi to the theatre on night. The doorman arranged us to be taken in the hotels Rolls Royce. I was helping myself to the coffee and pastry bar early one morning and the night manager helped me take my goods all the way up to my room.
Normally I am quite picky with any hotel I stay at but I can't fault the Four Season at Park Lane in any way (except for the the setup of their light switches)

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rosserdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 February 2014 via mobile

My two sons and I had a fantastic time at the Four Seasons. The staff service was great. When I lost my phone in the taxi cab, the staff even reviewed the security camera feed to try to find the taxi's license plate. They secured great tickets for Charlie & the Chocolate Factory (it had just opened) and made sure that every experience was spectacular. The breakfast options were healthy & pretty much anything you want (as one would expect from the Four Seasons). Really, the entire stay was amazing and that was truly due to the staff at the Park Lane.

Stayed June 2013, travelled with family
Helpful?
1 Thank Familytrav R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottinghamshire
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 25 January 2014

An accidental stay at the Four Seasons in Dublin 12 years ago, made me yearn for a return to any Four Seasons hotel. A 12 year wait certainly heightened expectations as my husband treated me to a stay at the Park Lane location. To read the Four Seasons mantra of "treating everyone as you would wish to be treated yourself" came as no surprise and completely epitomises what this fabulous enterprise is all about.
Lots of hotels say it but few can deliver it with such sincerity… "do you think we'll encounter anyone who lets the side down?" my husband asked in anticipation.
We didn't and we are discerning and critical guests but we pays our money etc etc…"they obviously train their staff very well" my mother in law suggested on our return. I'm sure they do but I'd like to think they attract staff who like people in the first place…and they'd need to because I am sure they have their share of guests who have no concept of the Four Seasons mantra…I aim to work my way through the Four Seasons hotels around the world looking for a chink… hoping and suspecting I'll never find it...

Room Tip: we had a view of Tower bridge; Big Ben; London Eye and the Shard.. not bad
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JeanGallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasonsLondon, General Manager at Four Seasons Hotel London at Park Lane, responded to this review, 29 January 2014
Dear JeanGallo

Thank you for the review you posted on TripAdvisor following your recent stay with us. We are pleased to hear you had a great stay with us. It is very rewarding for our team to read such kind comments as we pride ourselves on our employees - individuals who by nature believe in the Four Seasons' mantra you mentioned in your comments and who work together to deliver the highest levels of service. We look forward to welcoming you back one day soon.

Yours Sincerely

John Stauss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

This is an amazing hotel. I would highly recommend it to anybody staying in London. The staff are amazing and go the extra mile on all of the little things. From the moment that we exited the cab to when we left the hotel, nothing could have been done better. I have to say that this hotel really was faultless.

We arrived a little jaded and were very pleasently surprised with the friendliness and efficiency of the staff at the hotel. They had a gift ready for our baby to help to keep him occupied during the check in and throughout our stay. The room was very spacious with views over the London Eye and Big Ben. We were able to relax from the moment that we entered the room and it really made a big difference to us and our overall enjoyment of London during the trip.

All of the little touches went beyond the expected - baby bath, diapers, bottle warmer etc included for the baby... Frequent little cakes and sweets delivered to the room.... Jasmine tea when we arrived... Everything just worked and beat our expectations. This was just what we needed at the end of a busy trip with a long flight ahead of us. I can not recommend this hotel enough.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel London at Park Lane

Property: Four Seasons Hotel London at Park Lane
Address: Hamilton Place | Park Lane, London W1J 7DR, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in London
#8 Spa Hotel in London
#16 Family Hotel in London
#19 Luxury Hotel in London
#24 Romantic Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel London at Park Lane 5*
Number of rooms: 193
Official Description (provided by the hotel):
In the heart of Mayfair, set back from Park Lane and just steps away from Hyde Park and Knightsbridge, Four Seasons London at Park Lane captures a unique sense of place with its distinctive parkside location at the finest address in the city. Re-opened in January 2011, following an extensive two year-transformation, the hotel's 193 guest rooms and suites including 46 one, two and three-bedroom suites, many with fireplaces and private terraces, balance eclectic British sophistication with a sleek modern look. Amaranto Restaurant with its own private garden serves up modern Italian cuisine. The Amaranto Bar with its distinctive British clubby feel offers an ecclectic cocktail menu while Amaranto Lounge makes for the ideal spot for Traditional Afternoon Tea. The Spa at Four Seasons is a 10th floor rooftop retreat with nine treatment rooms, each benefitting from their own individual relaxation pod, and with an extensive treatment room. The Fitness Centre offers sweeping views across the city and features state-of-the-art cardio and weight training equipment. The hotel also has nine banquet and private dining rooms, most with natural light. ... more   less 
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Also Known As:
4 Seasons Hotel London At Park Lane
Four Seasons Hotel London
Four Seasons London
London Four Seasons

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