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“Solid 5*”

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Four Seasons Hotel London at Park Lane
Ranked #16 of 1,068 Hotels in London
Certificate of Excellence
Zurich
Level 6 Contributor
141 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Solid 5*”
Reviewed 30 April 2014

London has plenty of hotels, so I chose the Four Seasons on my last visit for a change. All in all a very solid 5* as one could expect from Four Seasons. Rooms are on the small side considering the rate, but then again, this is London. Nevertheless, they are nicely decorated, clean and functional. Decent hotel bar, serving fine drinks. And the hotel's location is very convenient.
From a price/value point, expectations were fully met and I would choose this hotel again - Yet the certain something lacked to make it a memorable stay.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aferret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
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English first
Toronto, Ontario
Level 6 Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 29 April 2014

Over the Easter week we spent 8 days at the Four Seasons Park Lane. We were very excited to visit our first European Four Seasons, but came away feeling somewhat disappointed with the experience.

The room check-in was perfunctory. Maybe we were expecting too much, but we were disappointed with our first impressions and the room - the view was good, but the adjoining room door was unexpected, as we have requested on our profile that we do not receive adjoining rooms. The hotel wasn't full, but requests to be moved were unsuccessful, and we were willing to pay for an upgrade, unfortunately the only available rooms were suites at an additional 700 pound per night. I think this set the tone for the week.

Rooms
The rooms are nicely appointed, stylish, but small and compact. Only one sink in the bathroom, which gets a bit tiring after a week. The colour palette in the Premier Rooms was dark, very masculine and a bit depressing after several days. If we return we would book the Deluxe Room or Executive Conservatory category, for the lighter colour scheme. On our fifth day we were able to change rooms to an Executive Conservatory category. This room was much better for size, and the decor was light and refreshing.

I give high praise to the housekeeping team as they were extremely accommodating to our ever changing schedule, and always on top of things. Offering me a replacement straightening iron when I was having plug issues was one example of exceptional customer service. (with the exception of forgetting to replenish cups/glasses/coffee/milk - which is room service responsibility). I think there is an issue with the "system" they use. On one night they left us 3 extra of everything, but we ran out again by the end of trip.

Concierge
The concierge was superb. They helped us with several dinner bookings. Unfortunately our booking with the in house theatre desk (ALBEMARLE) was problematic. They found us "very good" seats at the Royal Albert Hall. We were stunned when we arrived to discover these box seats provided less than suitable legroom (seats behind were fine). The leg room was cut in half, as the chairs were directly in front of the box balcony wall, and we spent half of the concert with our legs pulled up, cramped, in pain. Not being able to stand it, we left at intermission. Next time i will book my own tickets (as i did for another theatre production) and then i can only be mad at myself if the tickets aren't great.

Amaranto Restaurant
The restaurant staff at Amaranto was exceptional. Every bartender, waiter, manager we came into contact with was lovely, kind and provided excellent customer service. We ate several meals, including Tea and we have absolutely nothing but compliments for this restaurant. Unfortunately, the children in the dining room/bar/lounge at 8:30 p.m., isn’t exactly their fault, but maybe they could find an adults only place.

Hotel
The hotel house car was always available, and the drivers should be given recognition for their extreme patience driving in London and overall loveliness.

The vibe of this hotel was inconsistent. On some nights the lounge/bar/restaurant areas were spilling over with children, making a peaceful dinner impossible, and other nights it was quiet and relaxing. I couldn't really figure out if they were targeting families with small children or business people, or maybe trying to do both, not too successfully. Overall, we didn't see many hotel managers, and found the atmosphere to be somber, and somewhat lacking. Maybe we are used to resort type properties, where you see managers/directors presence.

We would return to this hotel, but will consider booking an Executive Conservatory room, and making sure to avoid holiday weekends.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kates70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 April 2014

Lovely treatments, good wet spa facilities and amazing views from spa lounge where food is served. Very impressed with the therapists. Personally, I prefer the Corinithia but this spa is still excellent.

  • Stayed January 2014, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Travel2000London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2014

I spent the Easter Holidays with my family and it was simply the best, it couldn't be better than that. Four Seasons is the best choice for accommodation as the hotel offers the best location and the best service with the best food, what else would i need !
Rooms are spacious and all the staff are very friendly in a very professional way.

Room Tip: Must take a room with the Hyde Park view - high floor
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 April 2014

I would occasionally have lunch here and this is a top quality, extravagant hotel with a magnificently attentive staff and incredible restaurant/lounge. You are looked after and pampered every step of the way. Spactacular experience every single time.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank L_Bseleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
Reviewed 14 April 2014

At the Four Seasons - Park Lane everything runs smoothly. The staff is cordial, competent and caring - always working to help make one's stay as seamless as possible. The FS-Park Lane is an oasis from the hustle of travel. Truly - a home away from home. Thus one is fully energized for the purpose of one's trip - rain or shine. Both public and private areas have a characteristic London chic to them which I very much like. All that is best in London is within walking distance from FS-Park Lane.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HMH25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
152 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 13 April 2014

From the time you enter the hotel until you leave, you are treated as Royalty! The ambience is 'classy' and 'chic'; the service is impeccable; the staff are extremely friendly. The outside seating is great (weather permits). In my booking I just mentioned that it's our anniversary. Upon our arrival, we were greeted with a lovely message from the Manager along with a bottle of Champagne and fine sweets. That was a great gesture. Our flight was late, we have been offered a complimentary use of the SPA. We have not tried the SPA, but i felt it would have been a great experience that we will look forward to in our next visit.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oliver_Zeitoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel London at Park Lane

Property: Four Seasons Hotel London at Park Lane
Address: Hamilton Place | Park Lane, London W1J 7DR, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in London
#9 Spa Hotel in London
#16 Family Hotel in London
#16 Luxury Hotel in London
#24 Romantic Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel London at Park Lane 5*
Number of rooms: 193
Official Description (provided by the hotel):
In the heart of Mayfair, set back from Park Lane and just steps away from Hyde Park and Knightsbridge, Four Seasons London at Park Lane captures a unique sense of place with its distinctive parkside location at the finest address in the city. Re-opened in January 2011, following an extensive two year-transformation, the hotel's 193 guest rooms and suites including 46 one, two and three-bedroom suites, many with fireplaces and private terraces, balance eclectic British sophistication with a sleek modern look. Amaranto Restaurant with its own private garden serves up modern Italian cuisine. The Amaranto Bar with its distinctive British clubby feel offers an ecclectic cocktail menu while Amaranto Lounge makes for the ideal spot for Traditional Afternoon Tea. The Spa at Four Seasons is a 10th floor rooftop retreat with nine treatment rooms, each benefitting from their own individual relaxation pod, and with an extensive treatment room. The Fitness Centre offers sweeping views across the city and features state-of-the-art cardio and weight training equipment. The hotel also has nine banquet and private dining rooms, most with natural light. ... more   less 
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Also Known As:
4 Seasons Hotel London At Park Lane
Four Seasons Hotel London
Four Seasons London
London Four Seasons

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