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“Retro Cool”

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Sanderson London Hotel
Ranked #61 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 3 December 2013 via mobile

Arrived last Saturday morning at 10am expecting that we would have to disappear and return later for our hotel room, however it was ready which was great so we checked in speedily and efficiently. The lift is amazing....just completely different from any other lift.....reflects the whole hotel really.....all very different.....from the reception area to the resident bar and the very quirky bedrooms with artwork on the ceiling and curtain separators between bedroom and bathroom! We stayed in a deluxe room which I think is the starting category and it was perfectly adequate! All the decor is artsy and cool.....very different and lots of imagination used in the design! The long bar was buzzy on Saturday evening.....full of 30-40 something beautiful people! Staff on the door of resident bar (only open late night!) was a bit up her own backside and repeatedly questioned us about whether we were staying in the hotel and thus qualified to be in the bar.....all a bit pompous and over the top to be honest....she was about 18 years old and barely legal herself let alone quizzing 2 doctors in their 30s who were spending over £15 per GLASS of wine- so a bit intrusive and annoying. Found a fabulous hotel up the road called the Edition which had the most amazing bar and literall 10seconds away-drinks not as expensive and ambiance much better....with no annoying hostess!!! Had room service which was very nice and prompt...but this was at 2am on Sunday night so I can't imagine they were too busy then! Check out was speedy and all reception staff seemed friendly. Relatively expensive.....would stay again if i got a deal but would try somewhere else next time!

Stayed: November 2013, travelled as a couple
Thank audz83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Sanderson London Hotel, responded to this reviewResponded 5 December 2013

Thank you for your review of your recent visit to Sanderson. We are glad that you enjoyed so many elements Sanderson has to offer but would like to apologise if you found any of our team to be ungracious during your stay. We will discuss your comments with our staff as it is never our intention to offend any of our guests or make them feel uncomfortable in any way. You may be interested to hear that we are about to start an exciting renovation project at Sanderson which will refresh and update our guest rooms and public areas within the hotel. The new designs introduce more warmth, colour and comfort to the hotel but keep the original sleek design essence of Sanderson. We are very excited about the changes being made. Please do come back to see our new look as we are sure you will be impressed. If you would like to make a reservation please contact linxi.romanovski@mhgc.com as she will be delighted to personally oversee your stay. We look forward to welcoming you back to Sanderson.

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1,136 - 1,142 of 1,880 reviews

Reviewed 2 December 2013

As a regular patron of the Long Bar and the Mad Hatter's Tea Party I thought I would treat us to an afternoon and night at The Sanderson. We couldn't eat all of our sandwiches and cakes so these we're put away in the fridge for us to take home the next day... These were promptly lost by the staff. We had a loft suite with balcony which was ok although quite noisy.

The Long Bar was so busy that it was impossible to get served so we ended up eating and drinking at Gaucho. Even when we returned the Long Bar was still too busy to serve us mere residents.

We are having another night in town before Christmas but I've booked a different, very nice hotel in Fitzrovia which we've always wanted to stay at and have been to on many occasions for drinks / dinner

Stayed: January 2013, travelled as a couple
3  Thank Reidy73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Sanderson London Hotel, responded to this reviewResponded 5 December 2013

We are sorry that you were disappointed with your visit to Sanderson, we always aim to give our guests a first class experience whilst they are with us so we are disappointed to have let you down on this occasion. If you have the time to contact greg.iglicki@mhgc.com to let him know when you came for your Afternoon Tea he will find out what happened with your sandwiches, but please accept our apologies for the lack of attentive service you received at the time. We do hope that you return to Sanderson in the future so that we can ensure your next visit is more pleasurable. linxi.romanovski@mhgc.com is looking forward to hearing from you with details of your next stay. We very much hope to welcome you back to Sanderson.

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Reviewed 2 December 2013 via mobile

Just visited the spa at the Sanderson hotel.. I had a very good time.. The service was very good, the massage was good and there is no rush to leave the spa! Very nice place to come solo... I also has a glass of champagne, a salad and a little work out at the gym.. The value for money is great!

Stayed: December 2013, travelled solo
Thank RMCartier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Sanderson London Hotel, responded to this reviewResponded 5 December 2013

We are delighted that you enjoyed your agua spa experience at Sanderson and hope you have the opportunity to visit again soon. We look forward to welcoming you back to Sanderson.

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Reviewed 27 November 2013

Over the years I have stayed at the Sanderson hotel quite a lot but sadly I think it will now be the last as I feel that when spending a lot of money it use to feel very special but on my last visit with friend it certainly didn't feel special just felt we weren't conforming to there rules . We ordered some drinks in the long bar then realised there was no seating so headed to the purple bar only to be told quite abruptly u can't take those glasses in there u have to order another drink in the purple bar ! so we tried to sit in reception and was then told can't sit there also ! whilst the hotel still looks great they need to realise that other hotels in the area have come up if not exceeded the customer service you use to get there !

  • Stayed: October 2013, travelled as a couple
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3  Thank lee g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Sanderson London Hotel, responded to this reviewResponded 5 December 2013

Lee, we are disappointed that your most recent visit to Sanderson was not as enjoyable as it should have been. We always try to make our guests feel welcome and ensure all their desires are fulfilled during their time at Sanderson so we are sorry to have let you down on this occasion. We do hope you allow us the opportunity to redeem ourselves by returning to Sanderson in future, linxi.romanovski@mhgc.com will make sure your next experience far exceeds your expectations so please contact her when you would like to make a reservation so that she can personally oversee your stay.

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Reviewed 25 November 2013

I was allocate this hotel through a ' secret hotel' discount online and was a little nervous of how my stay would be as I am more old fashioned when it comes to my style of hotels I usually stay in. I need not have worried as everything was excellent. From accomodating my request for a quiet room with bath to the friendly welcome , everything was done to make me feel comfortable. The hotel itself and the rooms are styled in a modern but comfortable way , lay out is unusual but works well , the bathroom was especially good. Simple things like a decent shower , high quality towels and plenty of bathroom lotions and potions were nice touches that make hotels stand out.The bed was very comfortable and breakfast was a real treat , again the fact that the room service team rang me to tell me my breakfast would be 10 minute late was appreciated and the coffee was piping hot , a big tick from me on that one ! I really enjoyed my stay here , I would recommend to all.

Room Tip: A rooma way from teh bar area as it gets noisy at weekends
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  • Stayed: November 2013, travelled as a couple
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Thank disco123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Sanderson London Hotel, responded to this reviewResponded 5 December 2013

Thank you for your great review. We are so glad that all your concerns evaporated when you arrived at Sanderson and are delighted to have been able to provide you with an enjoyable experience, giving you a warm welcome and relaxing, comfortable stay with us. We do hope you come back for another relaxing break soon, if you get in touch with linxi.romanovski@mhgc.com when you would like to make a reservation she will be delighted to personally oversee your stay. We look forward to welcoming you back to Sanderson.

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Reviewed 24 November 2013

Stayed here for one night on business. The hotel has a great feel from the moment you walk in and see the big red lips. The rooms are simple but interesting and the bar area with attached Japanese garden is an excellent place to start an evening out.

Stayed: August 2013, travelled on business
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Sanderson London Hotel, responded to this reviewResponded 5 December 2013

We are delighted that you enjoyed Sanderson Andrew and thank you for leaving your Tripadvisor review. We do hope you have the opportunity to return to us again soon and ask that you contact linxi.romanovski@mhgc.com when you would like to make a reservation so that she can ensure you have everything you need for another great stay with us. We look forward to welcoming you back to Sanderson.

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Reviewed 24 November 2013

Very stylish, room felt spacious but certainly wasn't massive, modern (clean design) furnishings and design (open plan with bathroom).

Location is central, quite good for shopping (just off Oxford street and a short walk from Regent street) but don't expect any good views from this one - our room was at the front, directly in front of a row of quite drab looking offices.

Breakfast was the only meal we had here during our stay - it was very good quality, even if the choice was a bit limited compared to some other hotel breakfasts.

Service was professional but nothing to write home about. Champagne bar is great when busy, but don't feel you have to pay the exorbitant 'service charge' if all the guy has done is hand you a bottle of beer.

  • Stayed: December 2012, travelled as a couple
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Thank GarethOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Sanderson London Hotel, responded to this reviewResponded 5 December 2013

Thank you for your review Gareth, we appreciate all feedback and are disappointed that your experience at Sanderson did not exceed your expectations. We would like the opportunity to improve your opinion of us and hope that you return to Sanderson in future. If you contact linxi.romanovski@mhgc.com when you would like to make a reservation she will ensure your next visit is much more memorable. We hope to welcome you back to Sanderson.

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Additional Information about Sanderson London Hotel

Address: 50 Berners Street, London W1T 3NG, England
Phone Number:
Region: United Kingdom > England > London > Fitzrovia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#26 Romantic Hotel in London
#27 Spa Hotel in London
#31 Business Hotel in London
#59 Luxury Hotel in London
#61 Family Hotel in London
Price Range: £236 - £539 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanderson London Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
A lavish "Urban Spa" in the heart of London’s West End, Sanderson offers a retreat from the bustle of the city into a world of fantasy and wellbeing. The landmarked 50s building has been transformed into a surreal Cocteau-like dream world, epitomizing a “new luxury” that is smart, pared down, and tempered with a healthy dose of wit and irony. Sanderson’s indoor/outdoor lobby is a layered and sophisticated environment that is totally original. ... more   less 
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Also Known As:
London Sanderson Hotel

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