Having stayed at many 4 & 5* London hotels from The Savoy and Mandarin Oriental to The Haymarket and Soho Hotel this is the one hotel I had visited for drinks on numerous occasions but never as a resident.
I had been on at my partner for a while saying we needed to have a weekend here and he decided to treat me to just that for my birthday.
To cut a long story short, I wish we had booked into any of the above or the Mayfair. From the minute we arrived to the minute we left the staff were rude, obnoxious, pretentious and thought they were a lot better than they actually were. We had an issue that we had recently changed our accounts from one bank to another and our new cards hadn't been activated so we left a cash deposit at reception because we don't use or own credit cards as don't feel the need to. However you would have thought we second class citizens for doing this. Check in ended up taking almost 20 minutes as a result and checking out was not much quicker as the money we had left in an envelope was no longer there and we had to wait for the staff to go and get it and have it signed off! Nothing like efficiency. It's not as though they never knew what date we were checking out so one would assume they would have had this ready.
The only saving grace on a staffing level was the waiter in Suka was brilliant. Kind, courteous, helpful and with a great sense of humour! There was also one lovely bar hostess in the Purple Bar however the other one was horrendous. When we ordered our cocktails she came straight over to ask for the cash before we could be served as there was no card attached to our room. Therefore making us feel quite inadequate and rather red faced in front of others in an intimate area where everyone can overhear. Again made to feel we were second rate for not having a credit card and for paying in good old fashioned sterling pounds!!! It wouldn't have been so bad if she had spoken to us in a polite and respectful manner but her tone and behaviour were nothing short of appalling. When we left after one drink the other hostess asked why we were leaving so soon and I actually explained this to her and thanked her for her hospitality.
She did apologise for her colleagues attitude but it was too little too late. Off to Zuma for us.
Aside from the staff the room itself was looking a tad tired and although the bed was extremely comfortable I feel this hotel is very over rated and over priced.
I've only given the 2 stars for the comfy bed, the lovely waiter in Suka, the great meal we had there also and the Long bar.
This hotel has had it's day and I would not recommend it to anyone. If the hotel management read this I would encourage them to send their staff to the same training school that The Savoy use as I could not find one fault with anything on my previous stays there. And the staff are beyond exceptional.
We were made to feel uncomfortable our entire stay here to the point that even after an amazing proposal from my now fiancée on that weekend the only thing that ruined it for us was our stay at this hotel. We ended up booking into The Haymarket (Firmdale group) for the following night, which as per usual was amazing with first class service all round.
- Official Description (provided by the hotel):
- A lavish "Urban Spa" in the heart of London’s West End, Sanderson offers a retreat from the bustle of the city into a world of fantasy and wellbeing. The landmarked 50s building has been transformed into a surreal Cocteau-like dream world, epitomizing a “new luxury” that is smart, pared down, and tempered with a healthy dose of wit and irony. Sanderson’s indoor/outdoor lobby is a layered and sophisticated environment that is totally original. ... more less
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- Also Known As:
- London Sanderson Hotel