We stayed for one night in a deluxe room. £574 inc VAT...
The Air Conditioning was totally inadequate. we had a most uncomfortable, sleepless night. The A/C was working but only one small outlet in a large room.
Only wardrobe was a hanging rail in the bathroom - result....damp clothes.
The hot tap on the shower was almost inoperable unless you had super-strength and dry hands...!! Don't they test the rooms regularly?....obviously not.
No Razor socket
1 tiny body wash, 1 tiny shampoo, 1 tiny conditioner, 1 tiny body lotion - 2 people. Had to ring down for more body wash. It was freely available but do you want to wait for this when you've decided to have a shower? Is this 5*....I think not.
No Turndown Service.
Room rates quoted without VAT - nobody does that these days.
I was horrified to be told on departure that this was a newly renovated room. Somebody needs firing..!!
The staff were really great but this is not the only factor that makes a great hotel.
There are many decent, genuine, sincere 5* hotels in London (I've stayed in most of them) This isn't one of them.
I must declare that I received a 15% discount on my bill. Was it a nice gesture?...yes. Will it encourage me to stay there again?...no. I want to be assured of a comfortable night's sleep. I don't think I'll get it at The Sanderson
- Official Description (provided by the hotel):
- A lavish "Urban Spa" in the heart of London’s West End, Sanderson offers a retreat from the bustle of the city into a world of fantasy and wellbeing. The landmarked 50s building has been transformed into a surreal Cocteau-like dream world, epitomizing a “new luxury” that is smart, pared down, and tempered with a healthy dose of wit and irony. Sanderson’s indoor/outdoor lobby is a layered and sophisticated environment that is totally original. ... more less
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- Also Known As:
- London Sanderson Hotel