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“Just ok”

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Sanderson London Hotel
Ranked #54 of 1,068 Hotels in London
Certificate of Excellence
Level 6 Contributor
269 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
“Just ok”
Reviewed 27 July 2014 via mobile

For the price they charge would expect a bit more,poor lighting in the rooms and corridors,staff abrupt,on the whole just ok but next time back to the Mayfair as they know what is required by guests,£310 per night then £30 each for breakfast is a liberty.
On a plus side bed fantastic and spotless,just one other downside no plug in the sink!! For us wet shavers that's always handy.

Stayed July 2014
Helpful?
Thank Elawton1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Director of Rooms at Sanderson London Hotel, responded to this review, 31 July 2014
We are sorry you were disappointed with your stay at Sanderson and hope you allow us the opportunity to change your opinion by returning to us on a future occasion, linxi.romanovski@mhgc.com would like to personally oversee your stay so that your next experience exceeds your expectations, please do get in touch with her if you would like to make a reservation.
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1,821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (276)
Date | Rating
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English first
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 July 2014 via mobile

Stayed here during the week and had a suite with a roof garden, which was a super space - loft size, relaxing and well equipped although the see-thru furniture covered in veils is a little difficult to navigate - as are the electric blinds.
Make sure you see the library and use the inner courtyard which is wonderful.

Many people were booking horse rides in the city with reception and you should try that.

Breakfast was lovely but not included.

The location is fantastic. Ideal for my meetings during that trip.

All in all great hotel, good service but at this price there is lots of choice so I'll be trying others before returning.

Stayed February 2014
Helpful?
Thank CheshireTraveller80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Director of Rooms at Sanderson London Hotel, responded to this review, 31 July 2014
Thank you for your review from your stay with us in February. We are delighted you loved our Loft Terrace rooms - you must make sure you come to stay with us again as our rooms have now all been refreshed and our new Loft Terrace rooms really are something special. When you have a date in mind to return please get in touch with linxi.romanovski@mhgc.com so that she can personally oversee your stay. We look forward to welcoming you back to Sanderson.
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Oswestry, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2014

We stayed at the Sanderson for one night on the 19th of July. They have clearly put a lot of thought and expense into disguising what is a very average building in central London. When you walk in you are hit by the trendy decor, the impressive layout and the well designed courtyard and restaurant. The hall ways are dark but when you open your room door it's white bright and super trendy. I treated my wife to afternoon tea for her birthday and she couldn't speak highly enough of the quality. JJ on reception organised a bottle of Cava to be delivered to the room while we were out and is an example of how good and in tune with the guests the staff are. My only feedback would be in the evening the bar was really busy and apart from the cocktail bar there was no where to really sit and chill out. It was either stand at the busy bar or sit at the restaurant table. As we checked out I advised I had a bottle of beer from the mini bar, but I also advised I think the fridge may have been broken as nothing in there was cold. I was only mentioning it so they can fix it and not complaining. The lady on reception advised the beer was on them as no one likes a warm beer and removed it from the bill.
I have stayed in many London hotels and I get used to the very corporate service staff provide. This was still professional but so personal. Keep up the good work as clearly your staff are happy at work which makes for a great customer experience.

Room Tip: the TV's pull out off the wall and can be angled towards the bed. I seen some people complaining...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank wezza_1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Director of Rooms at Sanderson London Hotel, responded to this review, 31 July 2014
We are thrilled that you and your wife had a wonderful experience at Sanderson and are glad your wife’s birthday was so enjoyable. Thank you for mentioning the impressive service you received as each and every member of our team love to go the extra mile to make sure our guests feel relaxed and welcome at Sanderson. We really appreciate your feedback and hope you have the opportunity to return to Sanderson so we can create another unforgettable experience for you, please get in touch with linxi.romanovski@mhgc.com when you are planning another stay. We look forward to welcoming you back.
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Oslo, Norway
Level 4 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 July 2014 via mobile

Quite anynomous from the outside, however, very fresh immediately when stepping inside. A really cool bar and a superb court yard at the ground floor. Perfect for a cocktail in the summer.
Friendly staff, good service.
Rooms are quite spacious. Delicate and minimalistic style. Big bathrooms, no bath tub (at least not in my room)
Location is good, however not exceptionally. Of course depending on your criterias. Very good if you are doing meetings in the City, not so good in terms of the main shopping districts if you prefer walking distance.
Alot of good restaurants nearby. Rooms a bit more than average expensive even for London, but you do get the feeling of staying at a five star hotel.
Would go back.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Director of Rooms at Sanderson London Hotel, responded to this review, 23 July 2014
Thank you for your fabulous review Linda, we always love to receive such positive feedback. We are so pleased that you enjoyed staying with us and made the most of our wonderful courtyard in this superb weather. We look forward to welcoming you back so please make sure you get in touch with linxi.romanovski@mhgc.com when you are returning as she will make sure your next visit is even more pleasurable.
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New York City, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2014 via mobile

Simply put, no need to look elsewhere.

I've stayed at this hotel twice and similar experiences both times. Staff is excellent, very helpful, especially the doorman. The hotel rooms are sparkly clean, great atmosphere and nice decor.

The lobby is spacious and lovely as well.

The hotel is also convenient - quick 5 min walk to the Tottenham Court subway.

I strongly recommend.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Director of Rooms at Sanderson London Hotel, responded to this review, 23 July 2014
We are delighted to read that you regard Sanderson so highly that you no longer need to look elsewhere when choosing where to stay in London, what a great compliment for us! Thank you for your fabulous review and for recommending Sanderson to the TripAdvisor community. When you are planning your next visit please contact linxi.romanovski@mhgc.com as she would love to personally oversee your stay with us. We look forward to welcoming you back to Sanderson.
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London, United Kingdom
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 July 2014

Morgan's Group is without a doubt the best boutique group out there. Never disappointed by their level of service, beautiful rooms and amazing locations. Would never stay anywhere else in London. Their hotels in NYC are also my preference.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank jarrydr83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Director of Rooms at Sanderson London Hotel, responded to this review, 21 July 2014
Thank you so much for your loyal support of the Morgans Hotel Group, we are delighted to receive such positive feedback. Morgans Hotel Group is passionate about creating lasting memories by our authentic iconic design and friendly and attentive service so to read your fantastic review is so rewarding. Please make sure you visit us again soon, linxi.romanovski@mhgc.com would love to make sure your next stay is even more enjoyable to please do get in touch with her when you are ready to make your next booking. We look forward to welcoming you back to Sanderson.
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UK
Level 6 Contributor
206 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 17 July 2014

We stayed here for one night so we could try the Mad Hatters afternoon tea. When we arrived at check-in time, we were told our room was not ready (we have had this in so many London hotels, it's ridiculous). After waiting ten minutes in the not at all comfortable reception area (more like a pretentious art gallery), the receptionist came over and said it would be another ten minutes. When I remonstrated, she gave us two vouchers for cocktails in the bar. This definitely helped alleviate my anger!

We were in a King Deluxe and it was a reasonable size, all clean. However, there is so much glass (and white curtains), that I constantly felt I was going to walk into the glass, particularly when entering and exiting the bathroom. The room was definitely designed with style not comfort in mind. You cannot watch the tv from anywhere in the room but the bed, not from the sofa. The sofa is not comfortable for two people to sit on and the only hanging rail is in the bathroom so clothes do feel slightly damp sometimes. Also the windows were absolutely filthy, inside and out!

Afternoon tea was good, a fun experience. The outside seating area is lovely, especially at night when it is lit by candles and you can really appreciate the water feature. We had cocktails in this area late at night and it was stunning, easily the best part of the hotel. Cocktails are excellent and the bar staff friendly.

Breakfast was a bit disappointing. We ordered eggs benedict and both found that our eggs were overcooked. On the menu it said that it would come with toast but we were presented with a bill instead. When I requested the toast, the waiter seemed very put out.

Not a bad stay but there are better hotels around at this price point.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank cruella55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Director of Rooms at Sanderson London Hotel, responded to this review, 21 July 2014
We are glad that you enjoyed your Mad Hatters Afternoon Tea experience and also our delicious cocktails. Our Courtyard is a delightful setting, we are so lucky to have this magical landscaped garden in the centre of our hotel. Thank you for kind review, we are disappointed that the guestrooms were not to your taste and we appreciate your comments as we welcome all feedback. We would love to welcome you back to Sanderson, our Guest Experience Manager linxi.romanovski@mhgc.com would be delighted to help you with any aspect of your stay so please do contact her should you like to make another booking.
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Additional Information about Sanderson London Hotel

Property: Sanderson London Hotel
Address: 50 Berners Street, London W1T 3NG, England
Phone Number:
Region: United Kingdom > England > London > Fitzrovia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#25 Spa Hotel in London
#26 Romantic Hotel in London
#31 Business Hotel in London
#53 Luxury Hotel in London
#61 Family Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sanderson London Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
A lavish "Urban Spa" in the heart of London’s West End, Sanderson offers a retreat from the bustle of the city into a world of fantasy and wellbeing. The landmarked 50s building has been transformed into a surreal Cocteau-like dream world, epitomizing a “new luxury” that is smart, pared down, and tempered with a healthy dose of wit and irony. Sanderson’s indoor/outdoor lobby is a layered and sophisticated environment that is totally original. ... more   less 
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Also Known As:
London Sanderson Hotel

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