I've rated Brown's a 5 instead of a 4 strictly because of the employees....My husband has stayed at Brown's several times and raved about about how charming it is. Since we were going to be there 8 nights , they offered us an upgraded room (at a price), which I understand from co-workers this is general op procedure. Hubby said he'd been in much better rooms than the one we were offered. Is being on the street side worth 40pounds a night more? I really don't think so. I considered the room (#320) shabby. The carpet was rolling and stretched in places and furnishings just weren't that nice. The King size bed is actually 2 twins pushed together which would of been ok - if a nice mattress pad had been used to smooth the area where the beds meet. However, the room was clean and housekeeping was great about bringing ice, turn down service etc.
The best part of our stay - the concierge service - need theater tickets? No problem - even scored hard to get tickets for The Book of Morman. Dinner reservations? No problem - they'll suggest and secure. They greeted us by name when we approached the desk, asked how we liked the shows, how the food was etc. The doorman welcomed me back and asked how my when I returned and was quick to offer an umbrella when it was sleeting.
It seems that all the employees of Brown's are friendly, smile and say hi - This is what makes Brown's worth staying at.
If you go, book afternoon tea reservations prior to your arrival. The sandwiches and scones are delicious, the cakes were a little dry but still tasted good.
- Official Description (provided by the hotel):
- Located in London’s most exclusive borough, Brown’s Hotel is a microcosm of chic, modern and arty Mayfair making it the ideal base for luxury travellers. Contemporary design and an eclectic collection of works by leading artists including Tracy Emin, Rankin and Bridget Riley combine to give Brown’s its inimitable style and a charismatic air that brings guests back time and time again. Each of the 115 rooms at Brown’s strike a perfect balance between style and sophistication, with elegant fabrics and furnishings offset by flashes of colour. Whether guests wish to celebrate over a decadent afternoon spent in The English Tea Room, meet for cocktails in the naughty corner of The Donovan Bar surrounded by Terence Donovan’s cheekier shots or relax in the exclusive banquettes of HIX Mayfair, Brown’s Hotel is the definitive destination to sip and savour. Also within the hotel is an intimate spa sanctuary; a place to unwind and re-centre with treatments aimed at nurturing body and mind alike. ... more less
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- Also Known As:
- Browns Hotel London