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“Great hotel , great room ..... Terrible noise intrusion”
Review of Brown's Hotel

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Brown's Hotel
Ranked #23 of 1,067 Hotels in London
Certificate of Excellence
Jersey, United Kingdom
Level Contributor
233 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Great hotel , great room ..... Terrible noise intrusion”
Reviewed 2 March 2014

What a fantastic location , easy access to west end shopping and restaurants and a fantastic atmosphere within the hotel , BUT oh room 206 ..... Under no circumstances accept this room on a sat night as you will hear , cars screeching , police sirens , drunken folk from the Dover st wine bar into the wee hours .... Such terrible awful noise , no double glazing and endless all night long loud traffic noise and shouting ... You have been warned !

Otherwise great hotel , superb restaurant , buzzy bar .... as ever though almost impossible to make ones self understood by room service ... Breakfast arrived in duplicate but hey .... Was too tired after the worst night s sleep in a 5 star for many a year !

Room Tip: Never room 206
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bertie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 13 March 2014
I am sorry you had a disturbed night. We have not had such reports from previous guests and I thank you for your feedback withch will enable us to review ways toimprove guest comfort in this bedroom. Thank you for your positive comments about our fantastic location and being such a great hotel.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
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Battle, United Kingdom
Level Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 February 2014

Exactly what you would expect of a Forte hotel. The service is outstanding, from morning tea in the English Tea Room to dinner at Hix.

Not a cheap experience to be sure but you get what you pay for in the end and this is defiteky worth the money

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 13 March 2014
Thank you for your appreciation of all we have to offer. We look forward to yor next visit.
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paddockwood
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 February 2014

four of us went here for a 60th birthday celebration, it was casual dress but smart. The setting was exactly the same very casual with settees and big comfy arm chairs. There was a good variety of sandwiches that kept being replemished as soon as the plate was empty. Then came the mini scones warm with cream and jam yum yum, then victoria sponge of coffee cake, to be followed by more mini cake selections, Tea to drink until you could drink no more, by the time we left we where stuffed to the brim. Staff where good and there for every little whim you may have. We have visted the ritz but preferred the relaxed atmosphere at Browns. Just be wary their is a 20% service charge included in the bill.

Room Tip: afternoon tea
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  • Stayed February 2014, travelled with friends
    • Value
    • Service
Helpful?
1 Thank cookiePaddockwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 5 February 2014
Thank you for your positive review and I am pleased to know you enjoyed the atmosphere and afternoon tea. Our service charge is published as discretionary and is 12.5%. I do so hope we shall have the pleasure of welcoming you once again for tea or even a visit to the Donovan Bar or our restaurant Hix Mayfair. Thank you again for such positive feedback.
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Clitheroe, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 February 2014

We are never disappointed by this hotel. Fabulous rooms, happy and helpful staff and the most comfortable beds. Everything is immaculate with great attention to detail, can't recommend this hotel enough.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LouiseBowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 12 February 2014
I am so pleased to learn that we never disappoint, and I thank you for your superv recommendation. We shall look forward to welcoming you on your next stay.
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Stock, United Kingdom
Level Contributor
291 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed 26 January 2014

We stayed over Christmas at this, my mother-in-law's favourite London hotel. The service as always was excellent, our rooms, spacious, comfortable and bright. Afternoon tea in our room was a joy and dinner in the restaurant impeccable. You pay a lot of money to stay at Brown's, but you know you can expect excellent, professional standards in everything they offer - we are never disappointed when we choose this hotel. Stay here, you will not be disappointed.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank quin-i-bog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 12 February 2014
Thank you for your glowing review of Brown's and your very favourable comments about our high standards of service and attention to detail. Especial thanks too to your mother-in-law for naming Brown's as her favourite London hotel and choosing to stay with us over Christmas.
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Staffordshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2014

We stayed at Browns for the first time for my husband's birthday. The hotel is very start, the staff are extremely professional, as you would expect, in particular John the doorman.
The evening "turn- down" service made us smile- slippers placed on a sheet, eye gel on the pillow etc. The bed was so comfortable but unfortunately we were kept awake from 5:30 as a result of a party in a nearby room. The night staff were aware of this because they delivered room service on several occasions but didn't appear to be concerned about the music & loud noise. The staff delivering the party food & drink spoke at normal volume even apologising to the party room because they'd had a delay in service! When we we t for breakfast the music was still on & I told reception at check-out. Johan the reception manager was apologetic & arranged a bottle of wine for our lunch table. I would have rated excellent but this is not really what I would expect for a, hotel of this quality.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 12 February 2014
I was sorry to learn that your first stay with us was marred by a noisy party in a nearby room. Please accept my belated apologies for this disruption to your comfortable rest. I do so hope that it will not deter you from visiting again, and I thank you for your appreciation of the professional staff.
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Beijing, China
Level Contributor
499 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 21 January 2014

Good to finally check out London’s oldest 5-star hotel. Behind old facades are modern rooms all luxuriously appointed, very spacious, and designed with attention to details. Above all the atmosphere is very homely, very English, with impeccable service. Rocco Forte is one of my most respected names in hotels and great that each hotel has its own individuality and character. I had stayed at Frankfurt and Florence years ago and when I checked in at Brown’s the reception had all my details including even my preferred newspaper. The dining breakfast is very good with an extensive menu including an interesting Indian course. A most pleasant stay right in city centre.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank awhw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 12 February 2014
Thank you for your charming review of Brown's. We aim to create a 'home away from home' for our guests, all the while offering excellent food and service in comfortable surroundings. I am pleased to know you had such an enjoyable stay and look forward to welcoming you back on a future occasion.
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Additional Information about Brown's Hotel

Property: Brown's Hotel
Address: 33 Albemarle Street | Mayfair, London W1S 4BP, England
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in London
#23 Luxury Hotel in London
#28 Romantic Hotel in London
#28 Family Hotel in London
#35 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Brown's Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Located in London’s most exclusive borough, Brown’s Hotel is a microcosm of chic, modern and arty Mayfair making it the ideal base for luxury travellers. Contemporary design and an eclectic collection of works by leading artists including Tracy Emin, Rankin and Bridget Riley combine to give Brown’s its inimitable style and a charismatic air that brings guests back time and time again. Each of the 115 rooms at Brown’s strike a perfect balance between style and sophistication, with elegant fabrics and furnishings offset by flashes of colour. Whether guests wish to celebrate over a decadent afternoon spent in The English Tea Room, meet for cocktails in the naughty corner of The Donovan Bar surrounded by Terence Donovan’s cheekier shots or relax in the exclusive banquettes of HIX Mayfair, Brown’s Hotel is the definitive destination to sip and savour. Also within the hotel is an intimate spa sanctuary; a place to unwind and re-centre with treatments aimed at nurturing body and mind alike. ... more   less 
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Also Known As:
Browns Hotel London

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