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“Consistently good ” 4 of 5 bubbles
Review of Brown's Hotel

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Brown's Hotel
Ranked #21 of 1,089 Hotels in London
Certificate of Excellence
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Consistently good ”
4 of 5 bubbles Reviewed 24 April 2014 via mobile

Stayed at Browns twice in March and was again very pleased with service from the front door to the bar, lounge and restaurant. However choice of rooms is key and even the slightest upgrade produces better results. Smaller internal rooms are to be avoided particularly for a weary traveller with too much time in planes. I travelled across Greater London extensively and the chauffeured cars arranged by concierge were efficient and friendly. With a couple of 4.30am starts the early morning tea and bakery were also very much appreciated.

Stayed March 2014, travelled on business
Helpful?
1 Thank Tpy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 30 April 2014
I am pleased that you continue to enjoy the service at Brown's including the early morning refreshments, and that Concierge were able to take care of your travel arrangements so eficiently during your recent visits. We look forward to welcoming you back.
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1,332 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
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Malta
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

We were fortunate enough to spend a few days in London just after the hustle and bustle of Christmas. The hotel is in a splendid location in Mayfair and it was still decked with all the Christmas decorations and this gave it a festive and cosy English home feel to it. Not that it needs Christmas decorations to make it feel homely! This historic hotel, reputed to be one of the first to open its doors in London, is warm and welcoming and the staff's attention to detail and courteous service make one feel very welcome indeed. The afternoon tea is legendary, the service impeccable but it does get slightly noisy as a result of the extreme popularity of this great British tradition here at Brown's! The food is very well prepared and very well served and the rooms comfortable and very well appointed. It is reassuring to see that the rooms are very reminiscent of other Rocco Forte Hotels. This was very apparent to us, having previously stayed at the Hotel Astoria in St. Petersburg and the Hotel Savoy in Florence, and the understated elegance of the decor and soft furnishings was very welcome. Emphasis must be made on the quietness of the room and the comfort of the bed. Very welcome indeed after hours of trudging along the London streets! If there is one small matter which indeed required some criticism this must be the business centre. The room is small with only two computers and not much else. And finally in this day and age I still find it inconceivable that five star hotels should still charge for Wifi in the room. This all the more so when these days Wifi is freely available in all major cafe's and other public areas and where it is a well known fact that it costs next to nothing to provide. Charging for Wifi in a luxury five star hotel is, in my humble opinion, akin to charging for bread when served with a meal. Other than these minor gripes, the Brown's Hotel truly lives up to its legendary reputation and is one of those hotels which I will surely and most willingly revisit in my future trips to London.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank issibni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 24 April 2014
Thank you so much for your complimentary and comprehensive review of Brown's following your stay with us over Christmas, and your favourable comments about the quietness and comfort of the bedrooms. We do offer free WiFi through the houtel, though there is a charge for premium bandwidth. I am pleased to know that as a seasoned visitor to Rocco Forte Hotels you will gladly return to us and we shall look forward to welcoming you back.
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Seminyak, Indonesia
Level Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 16 April 2014

We spent a weekend at the Brown's and we're definitely satisfied about our stay. A few things can nevertheless be improved: keep the Dover entrance open all time (we had to tour around the block to use the other entrance in the evening and on the whole Sunday), make WIFI free and available from all rooms, get the air-con checked because it does too much noise. STAFF IS FANTASTIC AND ALWAYS AT YOUR SERVICE. good breakfast.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DavidElie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 24 April 2014
Thank you for your review. My apologies as the Dover Street entrance should have been open and manned on Saturday evening and all day Sunday. I note your comment about the air-con and will have this checked. Free WiFi is available throughout the hotel, however thiere is a premium bandwidth available for purchase. I am pleased to know you enjoyed your stay and thank you for your appreciation of the fantastic staff. We look forward to welcoming you back.
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illinois
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

Spent 3 days at this wonderful hotel, loved the place, the service, wonderful breakfast and absolutely amazingly comfy beds. Wee had a spacious room #317 ..Hotel Location is perfect..you can walk to most places and we did. Would highly recommend this lovely hotel and will stay there again when we return to London.

Room Tip: Loved our room. #317 except that it did not have a pretty view but we were rarely there during the d...
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MsMfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 24 April 2014
Thank you for your glowing review of Brown's and all it has to offer in the way of location, comfort and service. I am pleased to know you will stay again and we look forward to welcoming you then.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

My husband really likes staying in Rocco Forte properties and Browns fully met his expectation of the brand's excellence. The gym is rather small but you have Green, St. James and Hyde parks a few blocks away so my gym needs were more than met.

The afternoon tea service in the hotel is a must try. Easier to get a slot for this if you're staying at the hotel.

The hotel, while not completely memorable, was comfortable with no negative experience. The staff was friendly and helpful. Would stay here again.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 24 April 2014
Thank you for your comments. I am pleased you had a comfortable stay and that your gym needs were met. We pride ourselves on our friendly and helpful service, and I am glad to learn that this was the case during your visit. We shall look forward to welcoming you back.
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Uk
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 April 2014 via mobile

Stayed here for Mother's Day with my four month old son and husband. The room was beautiful and had truly catered for my baby with changing mat and a whole host of other baby essentials! Staff at the hotel realised that it was my first Mother's Day and I was presented with flowers in my room ... Such a lovely gesture. Hotel itself is well located with bond street and regent street just a walk away. Staff are friendly and go above and beyond. Will definitely be visiting again for my London fix.

Stayed April 2014
Helpful?
Thank PriyaUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 4 April 2014
Thank you for your recent review. We pride ourselves on being a child-friendly hotel and like to make your stay and that of our 'future guests' as pleasurable and comfortable as possible. I am so pleased to know you enjoyed your first Mother's Day with us and that you will be returning in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 29 March 2014

We had a fantastic experience, first class in all aspects!!!
Service was impeccable, beds were unbelievably comfortable
Food / room service was great
The bar has an incredible photo collection , and the cocktails are amazing

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pfflyer61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, 1 April 2014
Thank you for your review that perfectly sums up so perfectly all that we have to offer at Brown's.
You clearly enjoyed your visit and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brown's Hotel

Property: Brown's Hotel
Address: 33 Albemarle Street | Mayfair, London W1S 4BP, England
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in London
#21 Luxury Hotel in London
#28 Romantic Hotel in London
#28 Family Hotel in London
#35 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Brown's Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Located in London’s most exclusive borough, Brown’s Hotel is a microcosm of chic, modern and arty Mayfair making it the ideal base for luxury travellers. Contemporary design and an eclectic collection of works by leading artists including Tracy Emin, Rankin and Bridget Riley combine to give Brown’s its inimitable style and a charismatic air that brings guests back time and time again. Each of the 115 rooms at Brown’s strike a perfect balance between style and sophistication, with elegant fabrics and furnishings offset by flashes of colour. Whether guests wish to celebrate over a decadent afternoon spent in The English Tea Room, meet for cocktails in the naughty corner of The Donovan Bar surrounded by Terence Donovan’s cheekier shots or relax in the exclusive banquettes of HIX Mayfair, Brown’s Hotel is the definitive destination to sip and savour. Also within the hotel is an intimate spa sanctuary; a place to unwind and re-centre with treatments aimed at nurturing body and mind alike. ... more   less 
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Also Known As:
Browns Hotel London

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