We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,418)
Filter reviews
2,418 results
Traveller rating
1,854
408
113
31
12
Traveller type
Time of year
LanguageAll languages
More languages
1,854
408
113
31
12
Show reviews that mention
All reviews lobby bar chocolate factory afternoon tea covent garden indigo restaurant waterloo bridge private lounge health club west end turn down service bottle of champagne wonderful hotel perfect location executive room perfect stay birthday treat london hotel
Filter
Updating list...
1,766 - 1,771 of 2,418 reviews
Reviewed 16 February 2014

Took my wife here for the chocolate tea on her birthday (4th February) with daughter in toe and can without hesitation say it was excellent and good value for money.
The food is fantastic and we were offered extra helpings of the things we liked most. The sugary deserts can be overkill if not careful but hey they so delicious you just want more.
They even ought out a little chocolate bithday cake with candle which was nice.
Italian server was brilliant (sorry didn't take her name) and made the experience even better. Thanks.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostasSfaltos, General Manager at One Aldwych, responded to this reviewResponded 19 February 2014

Dear Brian B

Thank you for writing following your visit to The Lobby Bar for our Afternoon Tea ‘Inspired by Charlie and the Chocolate Factory’. We are pleased to hear that you enjoyed your birthday celebrations and had a successful afternoon.

Thank you again and we hope we will welcome you back soon.

Yours sincerely

Kostas Sfaltos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

We arrived in torrential rain and the concierge ran out to our taxi and ushered us into the hotel under his umbrella. This set the tone for our brief stay: exceptional service. I had inadvertently booked a twin rather than a double bedded room, when I spotted this during check-in the receptionist immediately invited us to have a complimentary tea or coffee in the lobby while they found us a new room. We chose mint tea, made from fresh mint - delicious! All the staff without exception were first rate. We had lunch and dinner in the Axis and Indigo restaurants, both good and fairly priced. The facilities are good, the location is excellent - right in the middle of buzzing, vibrant Covent Garden - and the prices while not cheap are reasonable for a hotel of this standard.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lucullus2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostasSfaltos, General Manager at One Aldwych, responded to this reviewResponded 19 February 2014

Dear Lucullus2013

It is a pleasure to read your review of One Aldwych and thank you for sharing such positive comments, especially regarding our first rate team.

We do hope that we will see you again and perhaps for a longer stay should an opportunity arise.

Yours sincerely

Kostas Sfaltos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

A beautiful lobby bar away from the hustle and bustle, very refined but also very friendly if you are near the Strand it's a must! We went after the theatre and were greeted warmly, the cocktail list is great I actually asked for something that wasn't on their list and it was no trouble for them at all, a really nice way to end the evening

Stayed: February 2014
Thank Gezz27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostasSfaltos, General Manager at One Aldwych, responded to this reviewResponded 19 February 2014

Dear CDBLeicestershire

Thank you for your review and recommendation of The Lobby Bar at One Aldwych. The Lobby Bar team are delighted to read your comments and we all hope that we welcome you again soon.

Yours sincerely

Kostas Sfaltos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

I stayed in this hotel with my husband for my 40th birthday and we had an amazing experience
The staff is extremely helpful , the rooms are beautiful especially since we were upgraded in a Suite as it was my birthday, and offered a bottle of champagne served in our room also! The views from the rooms on the last floor of the hotel is very nice
The location is perfect, next to Covent Garden but in a quiet place, also walking distance from the River
I travel a lot and stay very often in 4 and 5 star hotels, and I must say this is one of the best experiences I've had

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emgiviro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostasSfaltos, General Manager at One Aldwych, responded to this reviewResponded 19 February 2014

Dear Emgiviro

We were delighted to welcome you for your birthday celebrations and I am pleased to know that you enjoyed your time with us.

I do hope there is another occasion when we can welcome you back.

Yours sincerely

Kostas Sfaltos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2014

I was un a busuness trip to London a´nd stayed at this wonderfull hotel with very attentive staff. The receptionist suggested to follow us to the room to make sure that everything was to our likings, but that was not nescessary, because nothing was missing.
The hotel is very environmental friendly with low water and energy consumption.
Location very close to Covent Garden is ideal and food and drinks quality high.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Johannes4300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KostasSfaltos, General Manager at One Aldwych, responded to this reviewResponded 19 February 2014

Dear Johannes4300

Thank you for writing a review of One Aldwych, we were pleased to welcome you for your recent visit.

We especially appreciate your mentioning the environmental aspects of our hotel. We are greatly conscious of our responsibilities towards sustainable tourism and have won many Awards for our efforts.

We do hope that we will see you again.

Yours sincerely

Kostas Sfaltos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews