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“Very practical, better for big groups of young people”
Review of Keystone House

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Keystone House
Ranked #359 of 823 Speciality Lodging in London
Sao Paulo
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Very practical, better for big groups of young people”
Reviewed 19 July 2014

Hostel is located in a very good spot, near transportation and relatively cheap places to eat and buy stuff. Easy to find. There is a communal kitchen and shared bathrooms are decent. Mind there is a lot of stairs, in case you have much luggage or difficulties in locomotion.
It is quite noisy, being very central and near intense traffic, and shared unisex bedrooms have many people, and common areas can get quite packed with people chatting and watch TV. I would thus advise it for large groups where people can stick together. Special care should be taken with personal belongings, as so many people share the same quarters -- offered lockers are actually useless as they can be easily opened from outside or taken. At least one person lost travel money in my room, while taking a 15-min bath.
Important notice: anything you need will be charged, thus mind to organise everything. Wifi only works in common area.

Room Tip: Better stay near windows so you can control when they should be shut, open, and also avoiding more p...
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Eduardoqueseja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Calgary
2 reviews
Reviewed 14 July 2014

This hostel is in a great location. Right next to kings cross station and only a few stops away from most attractions.

We stayed in room E1. A twin private Ensuite. Everything was fine until I found a mushroom growing out of under the shower. I cracked it off and tossed it in the garbage. Not sure how that could have been missed if the bathroom is regularity cleaned properly.

What really turned me off was that after I showered I found two slugs coming out from behind a cracked tile. SLUGS! That just grosses me right out. I have never seen anything like that. And I have stayed in a ton of hostels across Europe and the uk.

I also found spider webs on the bottom bunk.

Will not be returning.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D23b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

The hostel is one block away from King's Cross and St. Pancras stations, and it has an underground station outside the front door. The location could not be better. The hostel itself was a struggle sometimes. The hallways are very narrow and there are a lot of stairs, which made carrying luggage difficult. It was definitely designed for backpackers and not students on study abroad. The staff was hit or miss. Some of the workers were super friendly and helpful; some hadn't slept on the right side of the bed in weeks - so grouchy. Breakfast is provided which was very nice. Get up early if you want bread that's not moldy though. There is not in fact a roof terrace for the hostel; it is in the bar next door. Don't let the signs in the hostel about the roof terrace lead you to believe you can access it from the hostel. The showers were interesting. I had never seen a shower, toilet, sink combination before. They did not drain very well, so my clothes ended up sopping wet the first night, which was rather gross. The hostel has wifi but you can only access it in the common areas, which made calling home very difficult. Overall, the hostel was good and I would be willing to stay there again. I would just come with less luggage next time.

  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank KMoney865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 June 2014 via mobile

This was our premier stay in a hostel. ..ever. We booked a triple room with en suite bathroom, stayed for 4D3N. We were lost on our way to our room, the key given was D1 but the actual signage on the door was DU1 (off & on the narrow stairs for 5 minutes looking for room ~ I've highlighted this confusion to the staff). Location wise you wouldn't regret your stay here; it's about 5 minute's walk to King's Cross & St. Pancras International Station; Tesco supermarket & halal food outlets. The room was tinier than we had imagined, so was the bathroom; the bunk beds were quite comfy though. Our room was Duchess 1, windows were just above the street so it was quite noisy esp during early morning hours & late evening where traffic was at its peak. I agreed with some reviews on the shower. The button had to be pressed every 4 minutes & the water hot, almost scalding my skin. Breakfast was simple but it's ok with us. Wifi's free in the common room but chargeable if u want to connect from ur room. Kitchen's good; equipped with 3 minibars, 2 microwaves, 3 toasters, 2 kettles...you could do your own self catering! The hostel requires a refundable key deposit, €6 by card or €5 by cash. Toiletries are chargeable too, you may want to bring your own towels. Staff were helpful and friendly. All in all, minus the uncontrollable-hot shower, I think it's a good place to stay in central London.

Stayed June 2014, travelled with family
Helpful?
Thank Nora R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 June 2014

I stayed here with a group of friends and we booked the whole dorm for ourselves. The staff was friendly as I discussed my requests over email. Everything that we agreed upon via email worked out really well. You could easily find reviews on Tripadvisor where friends travelling in big groups are all placed in separate dorms even though prior arrangement has been made. It is not the case for Keystone House.
Shared bathroom but it is relatively clean, considering the number of people who are using it. There are 2 shower rooms on the 2nd floor. Sometimes, only one of the shower room is open and that means both genders will be using the same shower room. We experienced that on our first night and found it a bit weird but we are guys after all, so what is there to be shy about? Anyway, we got back so late that we were the only ones using the shower room. This shower room provided hot water, although you cannot adjust the temperature.
For subsequent nights, both shower rooms were open and male and female were separated. We used the other shower room which was closed on the first night. We did not manage to get any hot water out of that shower. Perhaps, they were aware of that problem and they gave the females the privilege of hot water showers while the guys can have a cold shower.
Heating during was via the A/C unit and not using radiators. Which means that it is best that you set the timer using the A/C remote so that the room will not be a sauna later in the night. We had the whole room to ourselves so we simply controlled the temperature to suit our preference.
The 8-bed dorm is a tight squeeze. It is fine if you are just having a backpack but everyone in our group was carrying suitcases. We have to take turns to open our suitcases to take our things because there is not enough space to leave all suitcases on the floor. The 6-bed dorm is much bigger and it is possible for everyone to leave their suitcases open at a corner of the room.
This hostel also offers private rooms which we tried as well. Newly renovated and very clean. En-suite toilet and it is really big. Well worth the money but you will need to carry your bags up the stairs. The room would be more complete with a TV, but this is a hostel after all.
They will charge £1 for using your debit card, so you might want to pay in cash instead. WiFi is only in the common areas. Breakfast was included in the price but we woke up at 1 pm every day because we preferred London’s nightlife more and hanged out late. There are security measures in place to ensure that only guests who are staying there can access the rooms. Of course, in any system, there will always be loopholes but it is better than having no security systems in place at all.
Storing your bags is free before check-in but they will charge a small fee if you would like to store after you have checked out. You will also need to put a cash deposit for each key that you take – a policy that almost all hostels use.
It is great value for money at such a central location in London. We would be staying here again in future.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AgC767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 May 2014

Upon arrival there were some problems with check in due to loss of Internet, we could not get our rooms due to this.

The showers and toilets are in individuals cubicles, this is good for changing but if you just want a wee and all the cubicles are full you may have to wait a while.

Our room was very clean, the beds were comfortable and we had a good nights sleep.

The location is great right next to Kings Cross.

The communal areas are a little squashed, at checkout time it was rather full.

There is a free breakfast ( toast and cereal) but the kitchen is small and it's hard to get in and out to make breakfast/ wash up etc...

Overall ok and would stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sherbs-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reykjavik, Iceland
Level Contributor
3 reviews
Reviewed 28 May 2014

When I arrived at the hostel I was told that they were fully booked so I would have change rooms twice during the stay (4 nights). We were 3 friends traveling together and started by staying two nights in a 3 person room called Omega 5. The room was really nice but we had to check out before 10 o´clock on Saturday morning and could not get the other room until 2 o´clock (had to take the luggage down MANY stairs and then back up again later that day). The second room we got was extremely small, one bunk bed, but apparently 3 persons accommodation. We stayed there one night and had to check out again the next morning and again we could not get the other room right away Then they put us back in the room we started in. We talked to the manager (and probably all the staff) many times and asked why we could not stay in the same room the whole time and the other group (apparently also 3 persons) could take the room we had to stay in for one nigh before changing back to the first room. No one could do anything about the matter and all the answers we got were "the computer says no" answers. We talked to the manager many times and asked her if she could compensate us in any way because we would never had booked this if we would have knew that this would happen since we were planning on going to a concert during Friday night and hadn´t planned to wake up early like we had to do in the end. The manager dismissed everything we said, denied all responsibility and blamed it on Hostelworld (which we booked through). She even tried to blame it on us since it was "such a long stay" - Who in their right mind would say that a 4 night stay at a hostel is abnormally long? She wasn´t even willing to let us keep our luggage in the storage room for free after we checked out for the third and last time (2 pounds each). And we even asked if we could have towels for free because of this trouble and had to ask her four times because she just pretended not to hear us and talked about something else (but of course she denied us the towels since this booking fiasco was not their responsibility).

This is such a shame since the hostel would otherwise get a good/ok review from me. The location is good, only short walk from Kings Cross station. The common room was nice and tidy and had free wifi access. One of the two rooms we got was really good: three single bed, big space and a nice bathroom. The other one was really small (only one bunk bed an two closets) and had a funky smell in the bathroom. The general staff was really nice and helpfull. But this booking fiasco was really annoying and we had to spend a lot of time trying to solve it so it cancels the good things out. Ohh. I almost forgot to mention that we were waken up the first morning at 8 o´clock because there was some constructions going on at the hostel...

Room Tip: If you are staying at a 3 bed private ensuite ask for the "Omega 5" room. Do NOT ask for t...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zadida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Keystone House

Property: Keystone House
Address: 272-276 Pentonville Road | Kings Cross, London N1 9JY, England
Region: United Kingdom > England > London
Hotel Style:
Ranked #359 of 823 Speciality Lodging in London
Price Range (Based on Average Rates): £
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Also Known As:
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