I ordered a pipe and tobacco pouch, which was delivered quite fast. Unfortunately the model was not the one I had ordered! They immediately acknoledged the mistake and offered me a new one at no extra cost (and even refunded the cost of shipment of the first despatch to balance the costs I incurred in to return the wrong pouch). Then they found out that they did not have the correct pouch in stock, so they managed to order one from their supplier, and as soon as they received it they despatched it to me, this time through a courrier instead of using the mail, so I actually got my pouch tI ordhe next day. And most of all, they kept me updated at every step treating me as a friend rtaher than a customer.
Now I can't wait for my next trip to London when I will find the time for a visit to them.
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