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“Excellent service!!”

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Covent Garden Hotel
Ranked #13 of 1,067 Hotels in London
Certificate of Excellence
Windsor, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent service!!”
Reviewed 9 February 2012

I've had a fair amount of travel so far across few countries in Europe, Australia and middle east. But it is the first time I felt I wanted to come online and write something about a hotel I stayed in. The customer service I experienced starting from the doormen to the front desk and everyone else was really different from all other hotel I've been to.
This hotel is in a great place, walk to the famous beer house shopping and really great room service and breakfast. Everyone is very friendly and cooperative.
Whole place is neat and tidy. Room services is very quick and they all are very eager to help in every possible way.

  • Stayed December 2011, travelled solo
    • Value
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Helpful?
1 Thank Madhu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (173)
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English first
Zurich, Switzerland
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 February 2012

I have been using CGH for two years and last year (2011) I spent over 30 nights here. The staff are delightful and the rooms excellent - I always have a deluxe room for space to work, the smaller ones can be cramped - with beds that are sensational.

There are one or two drawbacks. Wifi is a cost option of £20 per day which drives me mad and breakfast is not included and can quickly add up. Although the food is very good.

Expensive but worth it.

Room Tip: Deluxe for size. Loft suite fantastic for meetings, intimate gatherings and extravagance.
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  • Stayed January 2012, travelled on business
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Helpful?
1 Thank Muzza668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
86 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 30 January 2012

Were it not for my new policy of marking down for not providing free WiFi for guests when you are paying top dollar and even Starbucks and Nero give it for free. Extremely annoying and petty for a hotel that is charging a hefty fee for a room to not through in Internet. Hopefully if enough people do this they will be incentivized to change it.

Don't get me wrong, it would normally get five stars from me, the rooms - though small - are well put together and very pleasant. The staff are very nice and helpful. And the guest drawing room with honesty bar is perhaps one of the most brilliant inventions of all time. We didn't really use it this time but we have in the past and it is, in a word, brilliant. That coupled with location make it one of the best hotels to stay in London.

There are a couple of downsides besides them charging for WiFi. The bathroom is quite small (and I have absolutely no idea how the steam thing was supposed to work). And they only have one key per room which is annoying when you are not attached at the hip with your roommate (we had to get creative). Also, the gym is tiny, as are the elevators. But I guess size constraints is the trade off for small and quirky in central London. One I'd gladly pay, especially if they fix the internet thing (I'll stop harping, I promise) and the keys thing.

Room Tip: Staying on the first floor (second floor for Americans) is best in my opinion as you then have the o...
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  • Stayed January 2012, travelled as a couple
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Helpful?
11 Thank dutchguy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 January 2012

I travel to London twice a year for work. Once I found the Covent Garden hotel, I decided never to stay anywhere else. First off, their location is ideal in my opinion for great shopping (SOHO, Covent Garden), fantastic dining, and the theater district, of course. Secondly, everything about the hotel is beautiful: amazing decor with each room sporting it's own unique look within a common designer. The service is -star, from the concierge to the desk staff to the housekeeping. I am a linen freak, so I especially appreciate the level of bedding and towels :)
If you are looking for a perfect spot to stay on business or as a visitor for sightseeing, I can't recommend Covent Garden Hotel enough. (PS - their sister hotel, SOHO, is fantastic, too. Highly recommend it as well. I just prefer the older charm of this building.)

Room Tip: Each room is unique. Every room I've had (6 stays, now?) has been beautiful. They range in size...
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  • Stayed September 2011, travelled on business
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Helpful?
4 Thank MelSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 January 2012

Stayed early Jan 2012.

Two connecting junior suites on the 3rd floor. Brilliant, wonderful, fantastic....they all fit the bill in describing our stay at this oasis in the middle of London.

Staff are friendly, helpful & a pleasure to deal with. Rooms are very large & fitted out in a style that looks better in person than in the hotel photos.

Breakfast was a bounty of fresh, well above standard choices.

The bar area is spunky, sexy & draws you to enter.

Location - can't be beaten.

I've stayed at their Soho alternative and can say the Covent Garden Hotel is better.

Price - well it's expensive & with the add on's of VAT & SC it does make your eyes water....but, London is London.

Looking forward to our next stay.

  • Stayed January 2012, travelled with family
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Helpful?
4 Thank Whytex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northamptonshire
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 9 January 2012

I have been staying here for years and i love it. Great rooms, especially like the tv in the bathroom. I usually have a Junior Suite and these are all decorated differently and spacious. Great welcome, they always remember me when I return and I always feel very at home.

The residents lounge is a superb haven from the hustle and bustle of covent garden. Service is always extremely efficient and sincere. Location is perfect either for a stroll round Covent Garden or to the theatre.

When I have stayed with my family they even put books aimed at the childrens ages on their beds at night, nice touch.

Room Tip: Ask for a room on monmouth street, no traffic so you can have the window open and theirs more to see...
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  • Stayed December 2011, travelled solo
    • Value
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Helpful?
1 Thank honestduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, Colorado
Level Contributor
115 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 January 2012

My daughters and I stayed here 3 years ago and couldn't wait to return. The rooms are all brightly decorated, beds comfy, curtains to darken the rooms, large bathrooms with separate showers. Great service all around the hotel. The restaurant is about triple the size that it used to be - big improvement. The location in the seven dials is perfect for walking all over the west end. Lots of shops, museums, restaurants, tube stations etc. You can't go wrong staying here. We were here for New Year's Eve/Day, they had champagne for guests in the drawing room at midnight. A couple of notes - internet access is expensive (20 pounds/day) and the rooms are always a bit too warm for our taste.

  • Stayed January 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank LeftPinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Covent Garden Hotel

Property: Covent Garden Hotel
Address: 10 Monmouth Street, London WC2H 9HB, England
Phone Number:
Region: United Kingdom > England > London > Covent Garden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in London
#13 Luxury Hotel in London
#25 Romantic Hotel in London
#28 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Covent Garden Hotel 5*
Number of rooms: 58
Official Description (provided by the hotel):
The Covent Garden Hotel opened in April 1996 but the building dates back to the 1890’s when it operated as a French hospital. It is located in Monmouth Street, a charming cobbled street in the heart of the theatre district and surrounded by interesting boutiques, restaurants, cafes and bars. Covent Garden Hotel is "a quirky modern take on traditional English style." The hotel's interior has been dramatically designed by owner and design director Kit Kemp, and reflects her personal attention to detail. The ground floor is just like a stage set. A quietly bustling lobby leads into Brasserie Max, the hotel’s bar and restaurant. Up a sweeping stone staircase and into a sumptuous wood paneled drawing room and library, each with a log burning fireplace, quirky furniture and vivid upholstery. Downstairs there is a gym, private event space and a screening room. ... more   less 
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Also Known As:
Covent Garden London
Hotel Covent Garden
Covent Garden Hotel London

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