This is a great hotel very well located , double windows quite in room, great walking distance any were or bike on a sunny day.
The hotel is design hotel so all is nice but the service is just ok, mainly the reception , could use older more experienced service oriented people , they just do what you ask no extra mile,
When asked about reservations at sister hotel they reply do it online. Or when asked about the bed setup they say maybe it could be changed to a twin than forget about it and don't ask again.
The service at breakfast was great and so was Nicky the concierge , helpful friendly and had good restaurant tips.
Would be back and stayed in two other firmdale hotels but why they don't follow or encourage that is beyond my logic.More
- Free Wifi