Stayed here on Friday and Saturday night and had been so looking forward to our stay. I can honestly say that this hotel ruined our break. We arrived at the hotel at 11 on Friday and we were told we wouldn't get into our room until just before 2, that was fine, not great but we would cope. I asked if they could keep our luggage and if we could freshen up and the receptionist said that would be no problem when we had checked in. I signed the forms and everything was normal until she asked me for £100! I asked her why and she said as a security deposit! I had already paid for my room in full and no one had mentioned this on booking. I told her that I didn't have the money and she said, this is standard, hotels all around the world asked that. Wow good job I wasn't staying a week.
When she realised my card had nothing she looked at my purse and said 'have you no cash'. I felt so demeaned by her scrutiny that I actually emptied my purse out in front of her. When it was clear that I didn't have any money she said 'no deposit no stay' and proceeded to tell me that someone had 'trashed a room' the night before and all the hotels in the area ask for this. I asked her for my money back so I could book elsewhere and she said that is not how we work and you won't get anywhere else anyway as it's a busy weekend.
I really thought we would be sleeping rough and could feel my eyes welling up. I was shaking like a leaf. At this point another receptionist went to speak to the manager obviously about the 'charity' cases. I was humiliated and when I turned around I saw that everyone in the small cramped lobby right through to the dining area were looking at us. After all that the manager agreed to let us stay in a room we had paid in full for.
We were told to leave our luggage there and someone would collect it and we could comeback just before 2 for our room. Red faced we went across the road for coffee, twenty minutes later realising we forgot something we found our luggage still sitting unattended in reception where workmen were in and out and goodness knows who else. My passport, my tablet my camera all left sitting there for anyone to take.
We arrived back shortly before 2 as we had been told, of course our room still wasn't ready so we waited at reception. And we waited some more. Eventually at 2.25 we received our key. Having caught a 6am flight we were by now exhausted but so relieved to get our room. The room itself was boiling as it was a hot day, I opened the window and when I realised I opened it too wide I tried to close it no avail. I resorted to having to ask in reception if someone could close it. Other features of this boutique hotel were a toilet with a dodgy handle and a suspect stain that looked like something hadn't flushed. A hole in the tiled bath panel and a filthy carpet. I could go on but you get the gist. We left the room and on our way out the manager apologised for the delay, he couldn't have been nicer especially when I told him about our experiences on arrival. He told us he was on all weekend and to compensate we could have a free drink at the bar whenever we wanted. How lovely we thought they aren't all bad after all
Later that evening we came back changed for diner and decided to redeem our free drink. Guess what no record existed of the offer.
Well at least we had our breakfast to look forward to! And what a breakfast! The hotel has a bakery onsite so we expected something divine, once again we were let down. We received a wooden slab with 2 slices of bread, 2 croissants and 2 pan au chocolates and a bowl of granola with natural yogurt. This continental breakfast (the only thing on offer) left guests with no choice. Not even a bowl of cornflakes, a rice crispy or an egg for us! As I couldn't eat anything but the toast I asked for extra well you would have thought I asked for a thousand pounds! Eventually the toast came and I tentatively asked for more tea anticipating the same reaction. Once again they didn't fail to disappoint. Frustrated I went outside for a cigarette, I had seen people smoke in the area the night before and in the absence of signs I sat down and lit up.
Well anyone would have thought I stood out there and killed a child, I was swiftly told to move. I pointed out there was no sign and that others had been there the day before and she laughed it off. As we waited for the lift back to our room I heard her discuss us, again all of this was played out with an audience.
It got to the point where we avoided the hotel, it wasn't a serene oasis in this big city instead it was somewhere we dreaded going back to. Our long anticipated break destroyed.
Finally when I left the keys back to check out I wasn't told thanks for staying, or even safe trip nooo that would be too nice. I was told nothing, that's right I was completely ignored.
I have stayed all over the world and in many London hotels, I even had the good fortune to stay in a renowned 5 star hotel and please fellow travellers take my advice, this is not a good hotel. Enter at your own risk and remember abandon all hope on entry!! I guarantee you many more competitive hotels, some three star are much much nicer. If you want to experience nasty staff, poor service and shoddily finished rooms then by all means be 'my hotels guest!'
- Official Description (provided by the hotel):
- A Modern Classic in the Heart of the Action With its history of literature, philosophy and the arts, Bloomsbury is the central London sanctuary that inspires creative thought. My Bloomsbury is designed to do the same. Serene contemporary design guestrooms, comfortable hot desks and fine gastronomy give you a personal hub that is welcoming, laid back and easy. And with Soho, Oxford St. and Covent Garden just a stroll away; and trains from Euston and King’s Cross close too – the location is perfect. ... more less
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- Also Known As:
- Myhotel Bloomsbury London
- Myhotel Bloomsbury Hotel London