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“Best hotel service experience”
Review of Hotel 41

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Hotel 41
Ranked #1 of 1,067 Hotels in London
Los Angeles, California
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Best hotel service experience”
Reviewed 8 July 2011

My husband & I stayed at Hotel 41, London for over a week. It is a small & beautifully appointed hotel in a great location just across the street from Buckingham Palace. It is quiet, clean & private. The staff is exceptional! Amenities are many and very thoughtfully provided. We have told our friends that this is the place to stay in London.

  • Stayed November 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank SJ S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (364)
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English first
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2011

We were there for our honeymoon back in April and were not disappointed.

Seriously, Hotel 41 staffs really go beyond expectation in services. There are (positive) surprises everyday in our room (roses, chocolates, candles). The staffs are also very helpful in finding what we need (e.g. tickets for attractions, city recommendations, etc)

The hotel's breakfast is also among the best we've ever tasted.

I would highly recommend this hotel to anybody who is visiting London.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Notosan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
109 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 5 July 2011

The 41 may not have the most impressive decor, may not have the most advance technology gadgets, but it has most impressive service I have experienced in many years. The attention to detail is everywhere: from the email you recieve days before asking for your pillow preference to the personal attention you receive each time you cross the lounge area.
Without any doubt I will return to the 41 on my next trip to London. One interesting detail: most of the guests were savy Tripadvisor users.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Sariano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 July 2011

We have stayed in many hotels and this one is now in our top 5. Room was fantastic, had everything and more to make stay just perfect. Hotel staff were smart, friendly and couldnt do enough to help. Will definately visit again. 5* without a doubt.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Snoopyandfrenchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 July 2011

Extravagant and expensive, but the attentive staff, comfortable room and great location made it worthwhile. And we're going back next year!

  • Stayed January 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank AnthonyCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 July 2011

The service begins at the door with a quick and friendly check in. The room was not large, but had every amenity and some. The shower was especially wonderful.

The biggest reason my husband and I loved this hotel was the service. From making excellent dining suggestions and reservations, to drinks and canapés in the gathering room, every request was met with a smile and prompt attention.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Love2GoAnywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2011

We stayed at Hotel 41 for six nights. The location is ideal for touring London. However, the hotel didn't seem to warrant the price. The rooms were nice, but not what I have experienced at other five star locations. The service depended upon who was on duty. The concierge did a nice job securing tickets, however, some of the other staff was slow to respond to requests, if at all. Nice hotel, but not sure it warrants five stars.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank afenn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalcolmHendry, General Manager at Hotel 41, responded to this review, 5 July 2011
Thank you for taking the time to post your review of 41 on Tripadvisor. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide.

I was disappointed to read of the service inconsistencies you encountered during your stay with us. Here at 41, we pride ourselves on the calibre of our staff and provide them with continuous training, which makes it all the more disappointing to hear that you felt the level of service depended on who was on duty. Please accept my sincere apologies for not having delivered an exceptional experience and rest assured that I have addressed this feedback with my team here.

I do hope that the above did not detract too much from an otherwise enjoyable stay and that I will have the opportunity of welcoming you back to 41 in person in the not too distant future.

Yours sincerely,

Malcolm Hendry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel 41

Property: Hotel 41
Address: 41 Buckingham Palace Road, London SW1W 0PS, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Romantic Hotel in London
#1 Family Hotel in London
#1 Luxury Hotel in London
#6 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel 41 5*
Number of rooms: 30
Official Description (provided by the hotel):
Luxury hotel with club like atmosphere & 21st century business technology; near Buckingham Palace & Westend theatre. ... more   less 
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Also Known As:
41 Hotel London

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