This hotel is absolutely perfect! Having stayed in London on many occasions and in various 5 star hotels and spa resorts the world over, I have never had an experience or level of service like it! Attention to detail, luxury and the most attentive and friendly staff are but part of the beauty of this hotel. The exquisite and chic decor is outstanding, yet homely and inviting at the same time.
Arriving for a birthday weekend treat, we were immediately greeted by the friendly concierge who offered us a lovely hot coffee while waiting for the manager to whisk us up to the 5th floor paradise. While checking in, we were then asked if we would like a complementary champagne as the staff asked with real interest about our plans for the weekend. At that point we were told if we needed anything at all over the weekend to let them know and how true that was!
While out for breakfast, our room was prepared and the detail that was going into this, I was yet to be blown away by. Unbeknown to myself, even the pillows on our bed were personally chosen by my partner from a list of eleven!! On entering the beautiful room, alongside added birthday treats we had a complementary collection of small fruits from the manager. Ten minutes later came a knock at the door with another complementary treat of homemade macaroon, nougat and chocolates!
The room itself was perfect with luxurious robes, slippers and toiletries. For those staying with business in mind, the desk was well equipped with stationery and items such as staplers, highlighters and hole punches. The tea and coffee making facilities had an expansive collection although shortbread biscuits were unneccessary given the collection of complementary food we had already received!! There was even a list of DVDs that could be ordered for use in the room. When my partner had forgotten his hair gel and phoned to ask if reception may have any he could purchase, a staff member was actually sent out to buy some which was promptly delivered to our room free of charge with no expectation that we even paid for the product!!!
Dinner in the executive lounge was as close to private dining as one could get! Cosy fireplace, gorgeous Christmas tree and impeccable service. We were greeted by Frederic, the resident manager, who asked about our day and asked if we would like a complementary birthday cocktail. I was then astounded that he specifically asked if I may be interested in one of my two favourite cocktails! I was so astonished that it took me a second to realise this was another pre-visit feature of the hotel-my partner had filled in numerous questionnaires about us both to give the stay that personal touch.
The food was great quality and so filling that we only had two courses prior to leaving for our Wicked theatre experience included as part of our package stay. Only a couple of minutes walk round to the Apollo Victoria theatre, the location couldn't have been better.
On arrival back to the hotel after the theatre, we then indulged in 'plundering the pantry' where a great selection of complementary snacks were available for us to take back to our room for a late night nibble. We returned to an immaculate room where candles had been lit, music was playing, fresh ice and lemon were put out for our drinks and a signed poster from the theatre show was placed on the bed!
From the above review, you probably don't need to be told how good breakfast and checkout was. Faultless from start to finish!
A special mention has to go to Frederic Dallot, the resident manager at the hotel. He leads his staff by example and is a credit to Hotel 41 and the Red Carnation group. An absolute gem and a gentleman, thank you and hope to see you again in the New Year!
- Official Description (provided by the hotel):
- Luxury hotel with club like atmosphere & 21st century business technology; near Buckingham Palace & Westend theatre. ... more less
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- Also Known As:
- 41 Hotel London