I imagine that people who spend thousands to stay in the best suites of the best hotels get treated like this regularly, but being accustomed to being just a "regular joe" staying in an average room, I have never experienced the kind of personalized customer service that we experienced at this hotel. One morning at breakfast, my daughter saw a tray of blackberries wheeling by, and said, to no one in particular, "yum!" 30 seconds later a bowl of blackberries was in front of her. Another 30 seconds later and the food services manager is asking her if she's "opposed to whip cream," and, upon receiving a negative answer, comes back with a gorgeous blackberry/whip cream smoothie he'd just made for her. We went to Cornwall for a few days and then came back, and everyone greeted us and welcomed us back by name. And then proceeded to upgrade us for our last night in London to a palatial suite. Staying there was one of the highlights of our trip.
- Official Description (provided by the hotel):
- Luxury hotel with club-like atmosphere & 21st-century business technology; near Buckingham Palace & Westend theatre. ... more less
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- Also Known As:
- 41 Hotel London