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“Exceptional Service - Memorable Experience”
Review of Hotel 41

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Hotel 41
Ranked #1 of 1,068 Hotels in London
Dallas, Texas
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Exceptional Service - Memorable Experience”
Reviewed 29 August 2013

We spent 3 memorable nights at 41 last week and can say without reservation that 41 is the finest hotel in which my wife and I have had the pleasure of staying in over 30 years of travel for business and pleasure. The service was simply outstanding and without doubt the best we have ever experienced. The attention to detail and proactive approach of the staff is second to none. The hotel consists of only 28 rooms and is very cozy and warm. The Executive Lounge, with its unique atmosphere reminiscent of a mansion library, was the ideal setting in which to start our day with a great breakfast and in which to end our day with a night cap from a terrific selection of premium single malt scotch whiskies, wines, beer and spirits. Consumption is based on the honor system and recorded in a log book by each guest. Our room was comfortable and spacious, complete with a bath tub and 2 showers. The black and white color scheme and furnishings were traditional British decor. I can't say enough about 41 and am already looking forward to our next visit.

Room Tip: Room 4109 is quiet and spacious. The bed is very comfortable. A great room in which to get a good ni...
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  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Bernie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Laguna Niguel, California, United States
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 August 2013

Hotel 41 is a fabulous place to stay. The atmosphere is beautiful, quiet, and lovey. It has delicious breakfast, perfect afternoon tea with champagne and a great night cap service with hors d'oeuvres and all; plus 24hr ice cream! I stayed here for three nights with my husband; we have two small children and would probably not stay here with them. I think small children probably need a larger hotel with kid friendly activities/play center. But if you want elegant pampered service, this is the place to stay. They will pamper and cater to your every whim. This is a perfect London Hotel. It sits across the street from Buckingham Palace, a short distance to pubs, shopping, and the tub and train stations. Wonderful all around. I can’t wait to go back.

  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
3 Thank Christina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2013

The second time that my wife and I have stayed at this hotel. Exceptional hotel, service and overall environment. Nothing is too much trouble and we will certainly stay again when we are next in London. Try the Champagne experience in the Leopards Bar - an excellent way to unwind. All of the food was cooked to a high standard and was delightful

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
61 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 August 2013 via mobile

Well... I don't really know where to start to be honest!

Outstanding, Exceeded guests expectations, Amazing experience, 100% Guest satisfaction are all things that come to mind when trying to sum up my stay at Hotel41 London.

I stayed here a total of 5 nights / 6 days with Family (My Mum) and right from the time I was greeted at the main door on a Saturday night at 11:15pm to the time I left the same main door it was like a home away from home.
No matter what the query (small, large or insignificant) ALL the staff went above and beyond to help in any way they could which as a guest makes it just that much more reassuring and helps in enjoying the holiday!

In my profession customer service is absolutely crucial and Hotel41 showed exactly how it's done on all levels.
Having the entire Hotel on the One Level does make a huge difference in terms of it being very easy to get around and talk to staff for what you need.
The 'Executive Lounge' was quite something else and promotes such a good vibe to either kick-start or unwind your day.
Breakfast had a wide selection to choose from. The Pantry was always well stocked no matter what time of the day and unlimited Häagen-Dazs ice-cream!! Winning!!

The room was incredibly generous on size, very comfortable and very well appointed.

It must be said, a notable mention to Piero, Cara, Magda, Guy & Lauren, who all helped in making the experience for both myself and my Mum one to really remember. Having said that, the entire staff of Hotel41 also deserve a thank-you as it's evident to see this is an incredibly well run boutique hotel with staff that represent its 5-Star rating accurately.

Stayed August 2013, travelled on business
Helpful?
4 Thank chris_mayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 5 Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 26 August 2013

Where to start? You know how at most hotels there is usually one, maybe two people who run around and really have the ability to sort out whatever need or problem you have? Imagine a small luxury hotel with a battalion of people with that kind of star treatment attitude and authority. At the same time, the personal touch was never overbearing -- just enough to make sure we made full use of the hotel. Service is without a doubt outstanding.

The hotel itself is laid out like an eccentric rabbit warren of corridors -- you will find this either endearing or annoying. We found it endearing, and had an informal competition to see who could first find a route to the private elevator without recourse to going through the lounge.

The lounge itself is really the only common area of this boutique hotel, so the overall effect is like having your own flat rather than being overwhelmed by a huge lobby or dining room. That said, the lounge is quite opulent and relaxing. Hotel 41 is understated, charming and discreet -- if you want that, you'll love the place.

We were in a suite (we had to be, with a 4 year old child in tow) and while it's possible some rooms are small (we can't speak for rooms we didn't see), ours was extremely spacious by any reasonable standard -- with two bathrooms, a walk in shower and a huge walk in closet. Despite the room's facing Buckingham Palace Road (an extremely busy and noisy street) we were surprised at how quiet the room was.

The hotel seems to be trying to marry old and new hotelling styles: the building is traditional, but then you find modern flat screen TVs as well as a stereo with docking stations for mp3 players; the bathrooms have the traditional heated towel racks (which I always approach with fear in every London hotel) but then a very modern walk in shower. Somehow it all seems to come together in a distinctive, maybe unique style.

We're marking value at 5/5 because we took advantage of a 3 for 2 night deal -- at that price our accommodation was exceptional value for money even with the boat pushed out a bit. The only reason we'd mark location at only a 4/5 is the proximity to the Palace, which means in the summer you are wallowing through the hoards of people inexplicably and morbidly fascinated by the Royals. Also, the nearest Tube station is Victoria Station, my least loved tube stop in London (try to buy a ticket there and you'll know why). Go to St James's Park instead -- the extra 5 minutes walk is so worth it. If you're taking a taxi everywhere, you won't care.

We found the food at Hotel 41 consistently exceeded our expectations, breakfast as well as a light dinner we took one night. Now that the quiet charm of the American Bar at the Connaught has been destroyed in the remuddling, the lounge at Hotel 41 would be my go-to place for calm, quiet, pre-dinner drinks. After a full day of London noise and crowds, the lounge is just .... "ahhhhh...."

Overall we loved Hotel 41. If you want grand common areas or a ton of in-house facilities, I'd go to Claridge's or a flagship Park Lane hotel. If you want a quiet, particular place with a limitless ability to provide service, you'll like the hotel as much as we did.)

Room Tip: If you're travelling with a family, you're probably going to have to book a suite. The Execu...
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  • Stayed August 2013, travelled with family
    • Value
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Helpful?
7 Thank ilovescones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 August 2013

My husband and I stayed here on our wedding night and the following night, before flying off on the rest of our honeymoon and even for a fussy bride this hotel excelled expectations! We opted for the romantic turn down and couldn't believe how nice the room was!

Staff - All staff went out of their way to provide a friendly and unobtrusive service, providing champagne on arrival and quickly showing us to our room. In addition to the usual service, one person went out of her way to find me a dress bag for my wedding dress and they also held onto some of our luggage for several weeks, which we decided not to take on honeymoon (all for no extra charge).

Food - The plunder the pantry option was fantastic, with plenty of choice. All food was of an excellent quality and the romantic turn down also included lots of sweets and chocolates. The breakfast was a wonderful experience, and sitting in the old fashioned dining area eating a luxurious breakfast and chatting to the staff made us feel like old fashioned explorers off on an adventure!

Things to do - While the location is fantastic for tourists looking to explore London, we chose this hotel also for its luxury and easy access to Victoria station. Hotel 41 shares the amenities of The Reubens, so the champagne bar and afternoon tea is available to you next door. Your can enter 41 through an unmarked door in The Reubens, making you feel like some sort of secret high profile guest!

Room - Every furnishing in the room was of the utmost luxury with Penthaligons toiletries and all the little extras you would expect (including real fireplace with roaring fire if you wish!). Do note that the hotel is small and boutique in nature, therefore the rooms are probably a bit smaller than you may expect for the price. The bed was super comfy and the bathroom was all marble and mirrors.

Overall we could not recommend this hotel enough, both for the excellent and friendly service and the overall luxurious feel.

Room Tip: Perhaps go for a suite if space is very important to you.
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  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
2 Thank maria b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 August 2013

I'm a Londoner who now lives in Los Angeles. I've travelled all over the US and Europe but go back to London every year. This is now my absolute first choice to stay because of the most amazing staff. I've read some of the negative reports - these people would obviously be much happier on Park Lane with the accompanying ostentation or perhaps they should simply stay at home. But if you want to feel that you are in London and you want a great location with the best service imaginable, you should stay here. The rooms are small by Park Lane standards but really comfortable and breakfast is a social event. We will be back!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel 41

Property: Hotel 41
Address: 41 Buckingham Palace Road, London SW1W 0PS, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#1 Romantic Hotel in London
#1 Family Hotel in London
#1 Luxury Hotel in London
#6 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel 41 5*
Number of rooms: 30
Official Description (provided by the hotel):
Luxury hotel with club like atmosphere & 21st century business technology; near Buckingham Palace & Westend theatre. ... more   less 
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Also Known As:
41 Hotel London

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