So it's hard for me with this one, because I definitely would echo the sentiments of other reviewers in stating that for the most part the experience here was awesome. However, there was some slight uneveness when it came to the stay. There were some slight issues with the room that didn't detract from our experience since we're not fussy, but were a bit of a surprise and worth mentioning since it wasn't just one thing. The safe didn't work, the luggage stand was broken, the sink didn't drain very well, the TV remote had anemic batteries, and some other such minor annoyances. The room otherwise was lovely and unique. The service in general was outstanding, in particular Andrew. However, there was some unevenness here. We arrived on a flight from the US early in the morning, and our room was not yet vacated or ready. No problem, not the hotel's fault as check in isn't until 3pm. We did a little sightseeing and came back at noon. We were told that the room was vacated and was being serviced at that moment. We were told that it would be ready in 15 to 20 minutes, so we sat in the beautiful lobby lounge and waited. We weren't re-approached to be led to our room until one hour later. Don't get me wrong, I'm not complaining since this was before check-in still, but I found it strange to be told 15-20 minutes and then have it be an hour. Then we were led to the wrong room on the opposite of the hotel from our room first before being led to the correct room. When we got to the room, I requested bags to be brought up by the porter twice before it was finally delivered 35 minutes after the first request, too long I felt for a small hotel. And we were missing a bag that the porter could not find on a couple of additional tries until I went down personally to the bag check room to show him which bag it was.
The location of the hotel is great, in a quiet area, yet adjacent to Buckingham Palace.
So, don't get me wrong, I would definitely stay here again and would recommend others to stay here, I'm simply pointing out the unevenness of some things.
- Official Description (provided by the hotel):
- Luxury hotel with club like atmosphere & 21st century business technology; near Buckingham Palace & Westend theatre. ... more less
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- Also Known As:
- 41 Hotel London