Re: Hotel 41, 41 Buckingham Palace Road, London SW1WOPS.
My wife and I stayed in “Hotel 41” for three nights in January 2014
I purposely booked Trip Advisor’s No.1 Luxury 5 Star Hotel in London. We had previously stayed in the No. 4 rated hotel, the Corinthia, which was excellent but as this was a special occasion I thought I would go better and go to the best – how disappointing.
In no way does this hotel live up to the standard of a 5 star hotel. My wife described it as a luxury
B &B and we are dumbfounded as to how it achieved its rating from Trip Advisor as being the No. 1, 5 star luxury hotel in London.
Here are our comments:-
If this is the best 5 star Luxury Hotel in London it must cast a shadow on all other 5 star hotels in the city. Our experience of the 41 would lead us to question all of Trip Advisors Ratings and how they are computed. We would also question the standards necessary to obtain a 5 star hotel rating.
In our opinion this is simply not a 5 star hotel. That said we would not in any way fault the staff who were exemplary.
We also note that the Red Carnation Group has managed to obtain the 1st, 2nd and 3rd rating on Trip Advisor for luxury hotels in London. Can this be correct? Have other hotels noting to say as to how the ratings are computed.
The Hotel is actually the 5th Floor of the Rubens Hotel as we discovered by taking the wrong lift and arriving in the reception area of the Reubens. Why the owners wish the 41 to be billed as a separate hotel from the Rubens we do not understand.
Arrival & Location
We arrived at London City Airport and our taxi driver had never heard of the hotel. However when we finally located the hotel and my wife saw the unimposing entrance her heart sank – a side entrance to Rubens Hotel!
During our stay we always had to ask our Taxi driver to take us to the Rubens as they had no knowledge of Hotel 41.
The small entrance had a desk and armchair – we then had to walk a short corridor and up 4 steps to take a lift to the 5th Floor as this, as was explained to us, was the hotel. In our opinion no possibility for wheelchair access.
On the 5th Floor we exited on to a number of corridors passing 12 doors and turning 4 corridors before arriving at the Executive Lounge which was describe by the staff as “the heart of the hotel”
This executive lounge was impressively and comfortably furnished in mahogany, heavy drapes and customised furniture with a lighting gas fire.
This lounge served so many purposes -- it was the main business area for check in, restaurant, lounge and snack room. Unfortunately there was little privacy here when dealing with the staff, either from the point of view of seeking advice, checking-in or checking out etc. --- the business of guests could be heard by all – “Would you like champagne, did you enjoy the show, was the Restaurant satisfactory etc.”?
It reminded my wife of our kitchen at home or maybe even a train station. Indeed the lounge also served as the main restaurant. There appeared to be no other restaurant in the “hotel” as this was where breakfast was served.
Our room – The Executive King Room
Small, overcrowded with furniture but no wardrobe space. Even for a short stay we could barely fit our clothes in the wardrobe; it had a hanging rail a metre long. We had to squash our clothes together and we were only there for 3 nights. The length of the hanging space was too short for my wife’s coat.
In spite of this the room contained a large desk, a central table with 4 chairs, a side table with 2 chairs, a 6ft bed with side cabinets – all of this but no adequate wardrobe space.
Also on the very small scale for a 5 star hotel. It had a shower cum bath, a small hand basin and no bidet.
Both bedroom and bathroom were laden with toiletries, sets of slippers, beautiful gowns, umbrellas, shoe shine ,fresh fruit basket,, water rose petals, candles etc.
Because of our special occasion we asked to be recommended to a restaurant of Michelin star quality. The restaurant recommended was certainly not of that standard and disappointingly we left, luckily to be accommodated in Scotts.
Through reception we booked tickets for Billy Elliot and were surprised to learn that each £65 ticket cost a £19 booking fee. The Theatre was far from full and our row of seats was completely empty.
We felt that the staff were so anxious to please in any way but because of the position of the Customers desk in the executive Lounge it was not comfortable to make any negative comments as they could be overhear by any other guests.
We felt truly deceived by this Hotels 5 star luxury rating and cannot understand how it was rated as the No. 1 trip advisor Luxury Hotel.
All in all, a most disappointing stay in London which up to now has always been so enjoyable.
- Official Description (provided by the hotel):
- Luxury hotel with club-like atmosphere & 21st-century business technology; near Buckingham Palace & Westend theatre. ... more less
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- Also Known As:
- 41 Hotel London