We spent five nights at 41 in London during Wimbledon. We travel to London nearly every year, but this was our first stay at this hotel. In terms of location, when you check in, you will be neighbors with the Queen as Buckingham Palace is around the corner. As for convenience in getting to anywhere in London, you are a few steps away from Victoria Station that connects to every major line.
This hotel is much like “Platform 9 ¾” in the Harry Potter books – you need to know about it to see it! A black and white awning branded with the number “41” hides away a small walk in lobby manned with one of the seemingly dozens of welcoming staff who tend to your every need. During odd hours, the property is accessed with your keycard.
The heart of the hotel is the magnificent lounge that features a loft level and glass ceiling. Cozy furniture dot the space and a “pantry” of assorted treats, snacks and drinks are beautifully displayed in plain view. You can help yourself or one of the staff is happy to do all the work for you. Complimentary high speed Wifi, printer and other business tools in the lounge loft meant that we could tend to work without having to visit a typical sterile business center. Our room was very spacious and beautifully decorated. Other important features included comfortable beds, full sized hair dryer (yes ladies – full sized and complete with a nozzle!) and large bathrooms with deep soaking tub and great water pressure. The food was equally outstanding.
What puts this hotel over the top is the staff. Professional, efficient and imaginative -- they go out of their way to make your stay enjoyable and to anticipate your needs thoughtfully. The guest rooms wrap around the lounge area. This means that anything you want is literally at your fingertips. The small number of guest rooms allows the staff to give each guest undivided attention 24/7, quite literally. There are no lines at a front desk, no waiting time for concierge services, room service is delivered in no time at all. The ratio of staff to guest is not the only thing that allows this property to deliver such extraordinary service. The other factor is employing true professionals determined to deliver top-notch service with care. This was demonstrated countless times during our stay.
Here are a couple of examples:
We needed a flower arrangement for a dinner we were attending – as the recipient is a boating enthusiast, we requested that they include a tiny boat in the arrangement. Not a problem! The staff didn’t flinch! The gorgeous arrangement, complete with little boat was wrapped and ready to go! It was a team effort led effortlessly by Monika.
I mentioned to Stefan, that when I lived in the UK as a child I loved a particular candy. That night, there was a bottle of champagne in our room and a tray of the candies I had mentioned casually in passing! So special!
Another night we came back to our room to find tens of candles lit around the room and rose petals on the bed in the shape of a heart. No occasion, just an opportunity to delight a guest. This type of service is nearly extinct elsewhere unless specifically requested.
When is the last time you leave a hotel and remember the name of every staff member who made your stay special? Here it goes: Lauren, Monika, Remus, Stefan, Julien, Piero, Peter, David, Victoria, Tyrone, Simone, Stefanie, Flo, Michaela, Mickesha, Juiliana and Marius. A long list of people who delivered flawless service.
There is no doubt where we will be staying on any future trip to London. We were curious as to whether this is a stand alone property. It is not. It is part of the Red Carnation group, properties dreamed up and presided over by Bea Tollman. She should be proud of her creation – hospitality at its finest.
- Official Description (provided by the hotel):
- Luxury hotel with club-like atmosphere & 21st-century business technology; near Buckingham Palace & Westend theatre. ... more less
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- Also Known As:
- 41 Hotel London